National Tyres and Autocare Church RoadStockton-On-Tees TS18 2ET UK Phone: 01642 607 308
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pm
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Tyres STOCKTON | Exhausts STOCKTON | Oil Change STOCKTON Brakes STOCKTON | Car Batteries STOCKTON | MOT STOCKTON
Branch listing created by Mike Bourne
Branch Experience 4.8 out of 5
156 review(s) of Stockton
i visited my local branch today having a problem with one of my tyres loosing pressure. having to put more air in every couple of days. Didn't know if it was a puncture or not. The guys took the wheel off and said it was a problem with the seal round the rim. fixed it for me - no charge!! Don't know if it was because i am a key worker still in my uniform but thank you so much. Very much appreciated
Rating 5 out of 5
heather
Polite, efficient and good value
Sam
My wife's Citroen needed 4 new covers and these were extra load 95V and Stockton branch provided a great price. Then the problem emerged.The locking wheel bolts were siezed on (at 28,000 miles ) but the guys managed to release them but this trashed the locking extractor.We agreed to change to ordinary bolts and lo and behold 4 were obtained in 5 minutes from a car breaker nearby. Brilliant service and all within 1 hour.
Derek
A very good customer service
Joan
prompt helpful friendly
colin
Great service and reception, prompt service
Aidan
Arrived for pre booked appointment .i was greeted immediately and tyres fitted straight away
Paul
All was done perfectly
Ralph
They were very busy when I arrived and apologised that I would have a long wait. However, they agreed that I could return later and did everything possible to fit me in as soon as they could. Everyone in this branch is pleasant and helpful. You are made to feel confident that they will do a good job without trying to make you pay for unnecessary work.
Leigh
What fantastic service! Very honest and told me only what I needed to have done (which was less than I thought I needed) Other garages wouldn't do that. . Quick and excellent value for money. ..friendly helpful staff! !
Claire
Have been coming here for years. Trusted
Lesley-Ann
Great service
Ray
Dean is extremely professional and a credit to your company. I have had reason to visit him twice before today. On both occasions he has gone out his way to assist me and provided an excellent service.
TIM
Excellent customer service provided by Dean Middlemiss. He is highly efficient, highly trustworthy and a credit to National Tyres. I trust he is rewarded by his line manager for the excellent service/ image he provides for national Tyres.
PETER
Very courteous. Remembered me from previous visit.
John
Very helpful and friendly and efficient
Didn’t fit the exact tyre that was replaced. I wasn’t asked whether it was ok.
Rating 4.5 out of 5
Nigel
Dean was very knowledgable, friendly and helpful. Offered best advice for which tyres were suitable. Tyres fitted pretty quickly too. Will use again.
Caroline
Arrived at 5.40 with a slow puncture. 20 mins before closing and with England match that night a kind Scotsman got it sorted no problem !
Adrian
Spot on service, top blokes, (Dean & Ryan Church rd Stockton branch) Thorough checks and called me back for a free re check to make sure everything is spot on.
Anonymous
cheap prices and honest
Excellent service Very courteous staff Availability of tyres Good price
Good customer service from Gary King, good process knowledge
Rating 4 out of 5
Greatly impressed by all staff, Gary & Dean were were helpful and accommodating and Gary informed me my MOT was due which I didn't realise, and even got me a free MOT. Roishin in Marketing was awesome too in helping me get the discount code email within minutes, another great job, thank you National Tyres!!!
Kulwant
Excellent service - helpful friendly fast and efficient service.
Engineers very good, little bit of a wait
Very easy customer use
Efficient service
Courteous service without too much waiting. Product knowledge.
Jim
quick service
A really helpful team (Gary in particular at branch 805 - Stockton on Tees) Did everything they could to ensure I ended up driving away with new tyres. I had left the branch as Enterprise had not authorised the tyres. Halfway home Gary rang me and said they had been authorised and did I want to come back, he knew I had time constraints for the rest of the week. Needless to say I went back and had the tyres fitted. I was impressed that Gary took the initiative and rang me back.
Quick service and reliable.
George
Very professional and quick service.
Very professional and courteous, I travelled further to Stockton as Middlesbrough staff had poor attitude and did not appear to want my business. Gary was excellent and went the extra mile to get me taken care off. I have also left a Google review.
Fast and efficient service
Gregor
dean has now helped me twice now without any fuss and made me feel as if he knew what he is doing with confidance.
GRAHAM
Used the Stockton on Tees branch on a number of occasions and the staff are so knowledgeable and friendly , first rate team Graham & Andy
Marty
Work was carried out quickly and efficient
This was my second visit to this branch in Stockton and the fact that I returned means I was happy with the first visit.
On arrival,we were met by the M.O.T.tester(Graham Piggford)who was most welcoming and who asked if we wanted to stay and wait or had we other plans as the operation would be approx,1 hour.On our return we entered the office and met by Dean Middlemiss who was very nice and who gave us details about the result and spoke about any future work that would need to be done.He was proficient.
Customer satisfaction and cost of tyre well priced
The price was competitive, the online site was helpful and easy to use, the staff at the branch in Stockton were very helpful and frendley.
CHRIS
Can't fault the friendliness of the staff or cleanliness of the waiting area or anything like that. I don't know much about cars but the guys made everything really understandable :) Thank you!
Found a screw in my tyre on a Sunday afternoon. Went to your Portrack Stockton branch and was seen by Dean. He gave some really good safety advice and he was very professional and completed the job very quickly.He is an asset to your company
I always go there
Carol
- speed of service - astonishingly good (didn't have chance to read the magazine I was enjoying!) -clear, polite, relevent information at all times. No irrelevent information -friendly -kept updated on progress -item needed was in stock - context of situation - I had not booked, emergency situation. They dealt with this without breaking stride despite the fact they were clearly already very busy - I think the two people dealing with my problem were Darren and Dean? - please pass on my thanks for the best service I have ever had related to my cars over the years
Quick and efficient
the service was good and they were helpful with information and advice
Dominic
Friendly honest staff Excellent prices Fast service
Jocelyn
Very friendly,helpful and prompt and cheapest in the area.
Jean
Good and excellent service.
If your car needs an m.o.t. test then this is where you want to be for a thorough check of your car. The tester is very,polite,courteous and explains thoroughly what he has checked and found,if anything,on your car.
Graham
Good and professional service
Great friendly service, spotted a problem avoiding further issues later down the line
Friendly, efficient, accessible branch
Service was very good and the staff all really helpful.
Helpful and friendly service. No sales pressure. Useful advice.
The staff are very professional and courtious. But the building and car park facilities are a bit run down.
rang half an hour before closing, very helpful on phone, when I got there 15 minutes later everyone was waiting, tyre fitted quickly and efficiently and nothing too much trouble.
Good customer service and good price for 2 Tyres and product was in stock at a great price
Quick helpful service and advice given at a recent visit
Elizabeth
very help ful and professional
Ready when they said it would be
Very helpful honest advice from the staff and great service
Good fast service
Ian
Good service,advice and efficient
Julie
what a professional service from Connor Bide and John Grainger. We need more people like this. A great assest to the company
Excellent service, helpful and friendly attitude.
The gentlemen know what they are taking about and don't try to con you like a lot of garages do.
Good prices and excellent service by John , Dean and Conner.
Knowledgeable courteous staff. Easy to talk with. No pressures.
all the guys at the stockton-on tees branch are both extremely helpful and professional at doing their work and also fairly competitive with prices
garry
Very good service, staff friendly and imformative
Tom
convenient location / competitive pricing / being able to book a timeslot
Chris
Have been a number of times and have received good service.
Good price and excellent customer service.
Trevor
Customer Service
Colin
Speed of service and courtesy of the staff
David
Efficient, friendly service recieved when taking my car in for a oilband filter change.
yvonne
Great friendly staff. Honest and reliable. Half price MOT.
Heather
Very friendly polite service 10/10
On taking my vehicle for an mot test,I was greeted by a pleasent manager who took my details and then passed me onto his mature experienced mot tester and his young assistant.I observed from the viewing area a very professional service from them making sure that my pristine car was well looked after using seat covers and floor mats. 5 star service,well done.
I never complete feedback or surveys until last year when I visited National Tyres. I could not ignore how good the service was and so emailed your head office. They deserve the score of ten!
Very good value for money, good range of special offers and polite and very helpful staff.
very good staff
Very friendly, remembered me from previous visit.
The service I received today was excellent
The prices are decent and ths staff are much improved compared to previous visits. The management are currently exellent and I will defintely be going back.
Excellent customer service by all staff especially a fitter called Connor Bide
Good efficient friendly service, and good tyre price. It would have scored 10 except the tyre pressures were not correct. On the VW transporter the manufacture's specified pressure for front tyre is 55, but the workshop put in 48. I tested them with an accurate gauge the following morning after only travelling 5 miles.
Fantastic customer service from connor bide absolute asset to the team very polite and helpful also offered fantastic advice for after care thank you
Connor Bide is a great credit to the company and is very helpful and giving advise and being honest. Great guy keep up the good work! :)
Prices are good but the aftercare and communication is lacking a little.
very friendly efficient service by Connor Bide and John adamson
Great service, great prices, top employees.
Friendly and helpful staff
Sophie
Always a very good service and very friendly!
I was attended to by Connor Bide. He was very professional, very knowledgeable and provided a first class service. Excellent work by him and a pleasure to deal with.
Mike
Quick, efficient, polite and professional service
Very helpful and friendly staff
sharon
THE service given by CONNER BIDE he has a good customer service attitude.he gave me great information about your products.
good timely repair, friendly technician
CHANDRASEKAR
Excellent service
polite staff understanding staff quick acknowledabel
Very quick to fit tyres
As I entered the branch I was happily greeted by a young man who was very polite and well spoken. I then told him what it was I required and he very kindly checked my tyres over to make sure they are all legal and safe. I got told I needed two tyres which I thought I did anyways. But as he told me what I needed it gave me more trust in this colleague. He took me to the reception and kindly held the door open for me as I entered the warm clean reception. He gave me a few choices of brands and prices prices. Also told me about the UK tyre labeling which I didn't know about at the time. All in all the greeting I received from Connor and the welcoming into the reception which I have never received before. I will be returning Thankyou
Friendly good service
Phil
The Staff. I have recently taken my car for an MOT at the Stockton branch and I was immediately greeted by Connor who was polite and advised me who to see etc to proceed with handing over my car for the MOT. My MOT was conducted by Graham Piggford and what a great guy he is. My car was very untidy as it had just completed a large international trip a few hours prior but being professional and helpful he advised this was no problem and continued to conduct a fair, efficient and proper MOT of my car. Graham really was a friendly and helpful person to speak to and made my visit to National great. Staff like this is why I will remain loyal to your company as I know I am getting great service and value for money. On this occasion my car failed it's MOT but due to the staff being honest and knowledgeable I am confident this is 100% correct and I will have the vehicle brought up to standard via the detailed report received. How many companies receive positive feedback for a failed MOT? This should be an indication of the great staff in this store. Wishing you guys all the best.
Matthew
Friendly efficient helpful staff. Great prices.
Very pleased with the mot tester who explained what he was checking on my car.Very polite and friendly
Outstanding customer service. Excellent efficiency. Parts readily available to complete tasks. Good discount based on the vouchers offered by national tyres and autocare.
Helpful fitters
very fast efficient service
I take my car every year to national for a MOT, and it done quickly and professionally.
Excellent service, friendly and helpful staff.
Karen
very good service and price
fast, efficient and reasonably priced.
Good price and quick service.
Martin
Fantastic servive vrry helpful staff
Used before great service.
david
Explained what I required , assistant discussed my options. Also Professional and Courteous and discussed recommendations
Good service
Bill
upfront, decent price, quick service
steve
very good service at a good price
Graeme
very friendly and knowledgeable service
Pleasant, efficient staff with a clean environment for waiting while the work was carried out.
Friendly member of staff took time to examine my wheels before removing to make sure they were undamaged and then explained why he was checking. he then took great care when fitting the tyres making sure he did not damage my wheels and when finished asked me to return after about 100 miles so he could make sure the wheel bolts remained tight. First class job at a good price it really doesn't get much better ! I would be happy to recommend National Tyres to anybody !
friendly staff/ very helpful/ fast service
good speedy service at a competative price
The service and attention given by John Adamson and other staff at the Stockton-on-Tess depot is superb. You should be proud of such dedicated people. Nothing is too much for them and they strive to help all the time. I will be back to have new tyres fitted to my motorhome.
Excellent all round service.
stuart
good service staff i delt with ok to' work carred out was a mot at middlesbough
deborah
The service that I got was first class
Helpful staff efficient service price
Quick professional service
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