National Help Centre
I've ordered the wrong tyre size by mistake what do I do?
It's your responsibility to check that the tyre size you have ordered is the correct fitment for your vehicle. If you have ordered the wrong size, we will do our best to help you, please call customer services on 0161 429 1066.
I want to change the fitting time what do I do?
Just call our customer service team on 0161 429 1066.
I have an urgent requirement, can I get my tyres fitted any quicker?
If you require a fitting date sooner than the dates indicated on the site, call our customer services team on 0161 429 1066 and they will do their best to bring your booking date forward.
What payment methods do you accept?
We accept payment using most of the major debit and credit card providers including Visa, MasterCard, Maestro and Visa Electron. We also accept PayPal.
What finance options are available to help spread the cost of car repairs and maintenance?
Payment Assist is available in branch and online for those looking to spread the cost of repairs over a number of months without incurring any interest or additional fees. There are 2 options available, spend over £200 and spread the cost over 4 months, spend over £450 and you can choose to spread the cost over 12 months. More details on how this works can be found here.
How do I redeem a promotional code?
Voucher codes are added to the basket section of the website. Click on the basket (top right hand side) to view your basket then underneath there is a box to enter any promotional codes.
I've paid for my tyres, but received no e-mail confirmation?
Some e-mail service providers have very aggressive anti-spam settings and occasionally our confirmation e-mails are affected. We suggest you first check you spam filter and if it isn't there, then please contact customer services on 0161 429 1066 and we will re-send a copy of your confirmation to you.
Is the site payment safe to use?
This site uses the latest encryption techniques provided by Thawte, part of VeriSign Inc.(www.verisign.co.uk). VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world's 40 largest banks, businesses that know the most about Internet security. They trust VeriSign because of their encryption technology and rigorous business authentication practices. The National web site is fully secured with VeriSign SSL Certificates and displays the VeriSign Secured Seal, so you know that your transactions are secure and that we are who we say we are.
Do you retain any of my personal information?
All payment information is transacted through a secure SSL certificate and we do not have access to this information nor do we attempt to store it any way.
Some personal information is retained, for further information, please see our Privacy Notice.
Where are the tyres delivered?
Your tyres will be delivered to a fitting location that you choose, in time for the booking date that you specify. Your fitting centre will remove and dispose of your old tyres; fit your new tyres (including a new valve) and balance them for you on a computerised wheel balancing machine and it's all included in the price you pay.
Are your tyre prices fully fitted?
All our prices are fully fitted and include a new valve, computerised wheel balance and an environmental casing disposal charge.
Can I cancel my order and get a refund?
If you want to cancel your order, before your chosen fitting date or within 14 days of delivery (30 days if goods are faulty), please inform us (National Tyre Service Limited, Heaton Lane, Stockport, Cheshire, SK4 1BS, telephone: 0161 429 1062, Fax: 0161 477 0886, email: email@example.com) of your decision to cancel by a clear statement (e.g. a letter sent by post, fax or e-mail). You may also use the enquiry form provided if you wish.
If your tyres have already been delivered, we will then make arrangements for you to return your tyres to the original fitting centre. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your unnecessary handling of the goods - see our important information about your right to cancel and other legal rights here for full details.
How long does it take to process a refund?
We will process your refund within 2 business days. Refunds are made in the same form of payment originally used for purchase. When a refund is made to a credit or debit card it may not show up in your account straight away as the clearing banks take time to process the refund. Typically this can take up to 7 working days, but varies depending on your own bank. If you would like further clarification on the timescales involved, please contact your card issuer.
Who should I contact if I am not satisfied with work completed on my vehicle?
Every complaint represents an opportunity for us to improve our service. That's why we treat them very seriously. We endeavour to resolve complaints as quickly as we can but in some circumstances that is not always possible. If you would like to bring something to our attention, our complaints process can be viewed here .
Your feedback is important to us. Should you have an enquiry or comment, just complete the form below and select which department you wish to contact from the drop down options.
You may find the answer you are looking for by viewing our Frequently Asked Questions.
Thank you for your enquiry.