Paul went out of his way to assist us as we were driving down to London with a very laden vehicle. He not only changed the two front tyres, which were part of the issue, but also correctly diagnosed a seized rear caliper which was sorted out the following day. He and his colleague clearly take immense pride in keeping things immaculate and tidy and we were extremely impressed.

Emma

Paul was Very efficient and courteous

Philip

The staff ar your stourbridge branch kept me informed at all times what they were doing and were very helpful. will definately recomend them

Fiona

Paul was great. Accurate on how long it would take and what he would be doing.

Peter

AS below:

Peter

Staff helpful

Sarah

Very Effient good service

Anonymous

Paul was very helpful and informative, service was completed quickly despite request for brake pads to be delivered

Anonymous

Fast , efficient service

Anonymous

Paul and the fitters were speedy, efficient, helpful and friendly and all at the 'right' price!!

Ann

Friendly service by Paul with careful explanation about how to resolve our tyre problem

Mark

Good service, quick, convenient

Tim

Paul and Jordan were Very informative and helpful.

Tiffany

Excellent service and value and no pressure selling.

keith

Convenient and efficient service.

Anonymous

Great customer service, value for money and work completed quickly.

Richard

Overall the work was satisfactory, but I had to take the car back to make it so!

Peter

Honest advice from Michael having been given poor advice at Quick fit.

Anonymous

paul Griffiths at your Stourbridge dy81jn 01384 377558 is a credit to your company. this morning I turned up (job sheet 70123211) booked through tyreshopper to find my tyres weren't there. No problem for Paul he was straight on the phone and sorted everything out - had new tyres fitted in no time at all and gave good advice on other matters relating to my van wheels... A really excellent experience

damion

Fantastic service, friendly helpful staff, particularly Paul griffiths. Absolutely delighted with the service I received.

Anonymous

Professional friendly service at a good price. Also excellent advice provided by Paul Griffiths, which I know to be sensible and honest.

Douglas

Quick, helpful and knowledgeable staff. Competative prices

Graham

Very helpful and knowledgeable staff who did everything they could to assist me.

Anonymous

National offer value for money & good service. I have found kwik fit good in the past too so National are not necessarily a stand out recommendation above the competition.

Stella

Excellent service from the manager Paul Griffiths at your Storbridge branch ,very polite ,and knowledgable on what I wanted . Paul and his team are a credit to your company

Dennis

I have always used this branch and they always give a good and friendly service.

Anonymous

good service, accommodating, helpful

Anonymous

Paul was efficient businesslike informative and professional- first class service

Anonymous

Served by Paul griffiths today, fantastic customer service, very pleasant and fast service, really helpful and knowledgeable

Anonymous

recently had my brakes done at your Stourbridge branch,brilliant service and competitive prices Paul told me what needed doing and also showed me the problem with my car which was helpful because I don't know much about brakes,all in all first class service will recommend to family and friends.

Anonymous

First class service,freindly staff and very willing.

william

I use these lads down in the Stourbridge depot quite a bit. They are always keen, always have convenient time slots (Sunday service is great). The advice they give is always good and honest, and above all polite and respectful. I would go nowhere else. Paul and Damien serviced my car last Sunday. Excellent.

Anonymous

Good prices, polite, knowledgeable and attentive staff, very clean premises and waiting room. Special note and thanks to Paul Griffiths at your Stourbridge Branch. I operate my own engineering company and "Time" is as they say, money! Paul searched out replacement tyres for my vehicle, fitted them and I was back on the road again, legal and happy 20 minutes later, top man! David J Meade. MD. Industrial Combustion Engineers Ltd.

David

Local friendly and very efficient

Julie

Friendly Efficient Professional

Anonymous

Excellent service, friendly staff, and they reward loyalty. Paul Griffiths is always very friendly and helpful.

Anonymous

Service is excellent, the staff are very informative and they deal with the enquiry quickly and professionally.

Anonymous

Friendly, great customer service

karl

Very quick friendly service.

Derek

Staff were very helpful.

Anonymous

Fast service when I needed it also Paul went out of his way to help

Anonymous

Paul was very helpful and welcoming

Anonymous

good quick service

Anonymous

Had a puncture on Saturday evening and had to fit "Thinny" spare. Next day (Bank Holiday Sunday) I rang around all local tyre depots, but no-one had my size in stock, except National Tyres in Stourbridge. I desperately needed to get a new tyre fitted before Monday (Bank Holiday) as I then had to go to Bristol on the Motorway and couldn't do this on a "thinny". As the Stourbridge depot Kyle Robinson was the only member of staff in attendance, dealing with customers, answering the phone, fitting the tyres, typing the invoices and collecting payments. but he did all this in a friendly and professional manner which was most impressive. He even replaced the "thinny" in the storage area under the boot, and this was done correctly (not easy).

Anonymous

job well done

DAVID

I am a lady on her own, I found the staff helpful and courteous, also I have several friends that are also on there own which I have already recommended you Stourbridge branch to.

Anonymous

Every time I have visited the branch,in Stourbridge,all the staff have been professional,polite,and helpful. And the prices are competitive

Anonymous

very friendly helpful and speedy service thanks to Paul and the team

Anonymous

Polite professional staff. Paul Griffiths did exactly what I asked.

Anonymous

Mr. Paul griffiths was extremely helpful and courteous at all times. I would have no hesitation in recommending your company.

Anonymous

Good service

Anonymous

locality of branch , price of product plus previous customer

Anonymous

Fantastic customer services from very honest professionals

Anonymous

Great Service

Aref

Friendly, professional customer service by Paul Griffiths on the Reception desk.

Anonymous

Great customer service, great value, sorted me out very quickly. Paul and his colleague were, as always, very helpful and welcoming.

Rod

Speed and service and friendly, knowledgeable staff. You don't feel like you will be conned!

Shaun

I've generally experienced good service and decent prices so am happy to return.

Anonymous

I've generally experienced good service and decent prices so am happy to return.

Anonymous

Good service for my puncture

Richard

Good quick and pleasant service

Richard

Paul Griffiths was very polite and approachable. He gave me the options available and the different prices which was nice so I could choose based on price and quality. Very professional service from Paul. Only took 45 mins and had wheel tracking done too.

Anonymous

Guy called Paul Griffiths went above and beyond to get my tyres changed, we only have one car in the family and tyres needed to be changed quickly for our children's safety. Paul was polite on the phone and managed to rearrange our time slot, once we got there he gave expert advice and was clearly knowledgeable on tyre performance etc.

Anonymous

The staff were very good, helpful and informative. Service was very efficient. However, customer waiting room was in need of re-decoration.

Anonymous

I received great fast efficient service.Paul was very good, helpful and friendly.

Anonymous

Friendly service.

Anonymous

I received excellent service when I took my care in for an MOT today. I also decided to have two new tyres fitted upon the recommendation of the attending staff. I also received guidance on the suitability and selection options on the choice of tyres.

Anonymous

Polite and efficient service. The Manager Paul was extremely helpful and professional in his endeavors, fully recommended, a really decent bloke. Regards, David Meade

David

Extremely high quality of customer service provided by Paul Griffiths.

Anonymous

Excellent service and advice

Anonymous

I had 4 new tyres fitted to my car, along with front wheel alignment. The process was incredibly fast, the staff were very friendly and helpful. They also gave me lots of advice to keep my tyres safe and how to maintain them. I would 100% recommend the National Tyre Centre in Stourbridge to anyone. Kyle & Damien are a true credit to the company. Thanks very much!

Charlotte

the manager PAUL is always ready to help & whenever you turn up early or late in the day, a welcome change to some stores you visit.

Brian

Friendly staff and efficient service

STEPHEN

The team member was very helpful, professional and gave me relevant advice about my car. The price was very competitive and the work was done quickly.

Kathryn

clean and tidy

shafqat

Easy to arrange appointment online. Once at the branch the staff were polite. The exhaust was ordered and fitted within a couple of hours.

STEPHEN

reasonable price, efficient service and they got the tyre in stock quickly. car was ready before the agreed time, very happy and will return for more tyres in the future.

James

Courtesy with great prices

Anonymous

Paul , at the Stourbridge National Autocare centre ,was very helpful and provided superb service , with a tyre repair and a competitive quotation for front shock absorbers for my Captiva.

Anonymous

Price/vouchers and the lads are always friendly and helpful.

Anonymous

Quick Easy Good price Good job Friendly

Anonymous

very quick service and price. after a quick phone call paul price matched my tyre which was then fitted within 15 minutes of me arriving . very happy with the service I received.

Anonymous

Helpful polite and informative

Anonymous

excellent service, great price, polite and helpful staff

Chris

I found the staff to be very helpful and knowledgeable, and was also very surprised by the whole experience of visiting your Stourbridge branch of national tyres and the help and advice I received of paul

sharon

I was greeted with a smile and staff was very helpful

Angela

Honest advice. Great service from Paul Griffiths and Billy Kayley.

Anonymous

They are always very helpful and are competitive with price

Anonymous

Very quick and straightforward service

Anonymous

Excellent service from initial telephone call to fitting and after care. Paul was very knowledgeable and his customer care first rate. Will definitely use this centre again.

Anonymous

excellent service

Anonymous

Excellent customer service.

Anonymous

fast efficient service

Anonymous

Excellent service and friendly staff

Andrew

This was my 1st visit to our National Tyres in Stourbridge, The service was second to none, 1st class. The two lads, Paul & Damien got me back on the road within 30 minutes.WELL DONE

Anonymous

Cost and swiftness of service

Karl

Great price and service

Chris

I live in Stourbridge,west mids.and have used the national outlet there since it opened,about five years ago? on every occasion I have found the staff obliging,helpful and professional.And the prices are very competitive.

Anonymous

Excellent service, quick and reliable!

Anonymous

Very Friendly & helped straight away.

Clare

Friendly Efficient

Anonymous

Very good service from your staff Paul and Damien at Stourbridge Mill Race Lane. Very competative pricing.

Anonymous

tyres were in stock and job was done in the time quoted

Anonymous

Friendly staff and quick service

Matt

Paul Griffiths attended to my tyre replacements with courtesy & professionalism.

Anonymous

Good service and knowledgable Efficient service

Anonymous

Polite, friendly service.

Anonymous

Service was quick and reasonable .

Anonymous

Pleasant and helpful staff and competitive prices.

Anonymous

Excellent service,friendly helpful staff,faster and more efficent than a f1 pit crew

Anonymous

Excellent friendly service from every member of staff, cant wait to go back and have more work done. First stop for all car related problems. Omg lees an hottie.

Anonymous

Good service and friendly staff.

Zafar

good service

shafqat

Lee Boden gave amazing service after I was severely let down by a competitor. Lee re installed my faith in mechanics and kept me informed at every step of what was happening . Just an amazing guy , I watched him deal with several customers that day and he was the same with all of them . He needs to be recognised for great attitude to customers

Martin

Lee Boden went the extra mile in providing assistance to sort out my car problem. Thank you

Anonymous

friendly quick service.

robert

Great service and advice

Darryn

Although there was more wrong with my car than expected the man who fixed my car was really helpful and explained exactly what was wrong with it and how much each part would be etc. Friendly customer service and seemingly relaible! Also, they did not keep my car for any longer than necessary

Natalie

Always professional, knowledgeable and friendly service when I use the Stourbridge branch.

Anonymous

Very good service and prices

John

Good local service offered .

LEE

Polite,fast reliable and friendly service

Anonymous

Excellent, efficient and friendly service given

Anonymous

I have used the Stourbridge Branch on a number of occasions most recently for 2 new tyres and MOT in september.I have found the staff there very helpful and they always willing to explain and show you exactly what needs to be done. They have also made me aware of services that they offer that I wasn't aware of hence me having the MOT at half price!My last visit was today 10/10/2014 for puncture repair on a different tyre.

Ian

friendly staff and quick service

Anonymous

Fast to fit tyres

Anonymous

helpfull staff & quick service

Anonymous

Very helpful staff and welcome and a good service. Tracking service excellent and the man on the front desk was very personable - he did a good job for the company.

Anonymous

Great service, friendly people, very helpful

Anonymous

Fast work for wheel alignment.

katy

good customer services

Tony

Excellent service and easy online booking

Simon

Friendly &helpful

Anonymous

b-cause i want to

Anonymous

b-cause i want to

Anonymous

good service

Anonymous

Great service firstly on the phone, the member of staff was friendly and very knowledgable. This continued in person. The job was done thoroughly, and quickly.

Anonymous

High quality service and friendly staff. Good price aswell. Thanks to Billy. And the team

Anonymous

veryefficient service and friendly faces

barbara

Things like driving you home after you dropped your car of and picking you up when your cars fixed

Anonymous

not advertising car serviceing online had to visit branch to find out that you offered car services

Anonymous

Always helpful and friendly and don't rip us off

Anonymous

fast service and customer care

Anonymous

Always helpful and competitive costs.

Anonymous

From nail in wall of tyre to new tyre fitted, all done in a couple of hours and at a good price as well. Ordered online and was offered next day fitting but said I could ring the garage to see if it could be done earlier, which I did and they said to bring it in within the hour.

Kenneth

The service and politeness of the member of staff. I first phoned for a quote, the call was answered quickly by the manager who was polite and efficient. On arrival, again the manager was extremely polite and helpful, my tyres were fitted quickly. The manager is a credit to your company.

Anonymous

Customer service & speed of service.

Anonymous

I went to your Stourbridge branch this morning to have a puncture repaired. I found all three chaps there to be exceedingly helpful, courteous and knowledgeable. The reception area was very clean and tidy too.

Anonymous

Very helpful. Managed to get car in to be seen quickly and MOT completed with no fuss. Price competitive too.

Gemma

i was treated fair and in a polite manner

david

superb friendly service every time.

Brian

I have always found staff polite very helpful take time to explain the reason for the work to be done and advise the cost well done

Anonymous

Polite, professional service. Were advised on items that needed attention and quotes given.

j

Attitude of staff/service time spent in depot

Anonymous

convenience, politeness, good value

Chris

Excellent service by Richard Barratt.

Brian

Best price available and good staff attitude. Richard at Stourbridge was very helpful.

Anonymous

Good job done by friendly staff

Heather

Brilliant service!!

Anonymous

Friendly service and filter arrived on time as promised.

Brian

Excellent customer service, great prices

james

good friendly service every time i have visited.

Brian

They kept me informed all the way through as to the work that was needed, and kept in touch with me to talk me through the options, and when the car would be ready. They also arranged to get parts in straight away to fix a problem which was very urgent, and were able to complete the work without me having to go back again.

Karen

went for an MOT and couldnt get home while they did the work. They arrangedfor an operative to take me home and piuck meup when work finished

Linda

Excellent customer service

Anonymous

I use my local National Tyres in Stourbridge for pretty much everything for my car - tyres, servicing, advice - the lot. This place is always a good deal and lately they really helped me out with advice on my exhaust (a bad job done by another well-known franchise!).

Anonymous

Visited Stourbridge Store on 30th December, the fitting service was incredible quick and the guys very helpful and friendly.

Susan

Quick friendly service. Discount offered to price-match an alternative supplier.

Anonymous

have always received good service

Anonymous

The staff explained all that was required, offered alternatives for tyres so I understood the full range in order to make a considered decision. Very friendly

Anonymous

Friendly service and advice

Anonymous

Efficient service

Anonymous

Speed of service helpful staff

Anonymous

trust

Anonymous

Really nice guys that were very patient with my girly-non-car-oriented brain! Very understanding and helpful.

Anonymous

Rapid service no hassles

JAMES

This was my third visit as a new customer to National Tyres and Autocare all at the Stourbridge centre within the past couple of months. Each time I received a very good service from courteous and knowledgeable staff. This particular outlet is very clean and well presented. For the record the dates of my visits and details are as follows;- 4/9/13 Invoice 70104981 Brakes; discs, pads, caliper & hose. 8/11/13 Invoice 70105423 MOT 12/11/13 Invoice 70105449 Rear exhaust

Timothy

Good customer service, fair price, job done on time and as predicted.

Anonymous

For the way in which I received a good service

Sandra

Because they are so economically priced! I cannot find a better deal anywhere in the area and will definitely be using you again for all of my tyre-related needs.

Anonymous

High standard of service and polite staff,

Barry

friendly service ,price and time it takes.

katy

Quick service and friendly staff

Anonymous

I was very pleased with the service I recently received at the Stourbridge branch. I had asked for a particular size of a certain brand/model and Matt went out of his way to source one for me.

Anonymous

Staff were very informative on the available offers. Didn't need to book. Service was quick and nothing was attempted unless my permission was given

Anonymous

Service was excellent and my car was mended in 2 hours

Claire

Fast Efficient Service. Good Price

Anonymous

Really quick and effective service with reasonable prices.

Anonymous

Excellent service

Anonymous

Friendly helpful and knowledgeable staff, together with competitive prices.

Anonymous

Order 70104421 Accommodated last minute MOT booking great service replaced No Plate bulb for pass then tracked up all within the hour of arrival MOT test thorough and I was able to watch from viewing area and was kept informed as checks progressed; same when adjusting tracking. Very accommodating as they were at the last visit when they fitted purchased tyres online via ebay. Have confidence in Nationals tyre tracking service. They corrected mistake of a local garage - who wrongly assessed tyres worn on inside edge indicating toe out as 3mm toed in causing the problem to be worsened after ajustment. National measured 6mm toe out and adjusted spot on to correct setting dead ahead. Very Pleased. Would definitely use again. Very good value half price MOT and half price tracking service. Both plus fitting bulb came to £47.

paul

Fantastic service so will certainly be going back

paul

really good service and a good price

Manjit

Price speed of service

Anonymous

They had the tyre that I wanted in stock, but would not match other local retailers prices. Staff were professional and courteous, workshop was clean. Disappointed my alloy wheel was dropped prior to fitting - will be monitoring this to see if it's cracked, difficult to tell because it was on it's inside face. Work was done quickly while I waited. I asked about doing a deal for buying more than one tyre but the branch/staff member would/could not do this.

Andy

First class service.

Anonymous

Quick service. Good communication. Convenient location. Fair price.

Anonymous

Polite service. Local company. Fair prices. Already recommend to others

Anonymous

All aspects of service etc. were very good

John

I was made to feel welcome & all the staff were friendly.

Dean

good service and advice and price

Anonymous

very prompt attention, easy access to site, well signed.

Anonymous

Very friendly very professional. Explained everything they were doing and why they were doing it. These two guys are a credit to your company

Anonymous

very helpful, knowledgable staff who took time to explain problems with my car and solve issues

JAMES

Fast service and tyres in stock

Anonymous

price

Anonymous

Very professional , good quick service and matched a price I had seen from another Tyre company on the internet .

Anonymous

fast service

Anonymous

Great customer service and competitive prices

Anonymous

The staff were friendly, and very helpfull.

Anonymous

Staff polite,knowledgeable and helpful. Thejob was done in the time quoted and quickly. The price was fair and economical I did not need to shop around. I will return again.

Anonymous

Great friendly service - stocked required tyres and price matched previous local quotes.

Anonymous

Good and friendly service.

Tommy

Prompt and courteous attention.

Anonymous

Professional honest service. Clean environment. Approachable staff.

damian

Professional honest service. Clean environment. Approachable staff.

damian

Good service and value

JULIA

quick, efficient, polite service at a reasonable cost.

Anonymous

I went into your Stourbridge branch to have the tracking checked, having experienced some low level noise on cornering. The tracking was slightly out which they corrected, but more than that they checked every other aspect of the front wheels drive and steering, leaving me feeling very confident about the condition and safety of my car. Well done to all the staff for a very professional, caring, friendly and competent service.

Anonymous

Professional and friendly service by Jason and Jamie.

Wayne

good quick service, very helpful, good price

Anonymous

Good service and pric matching

Anonymous

friendly and efficient service and competitive price

Mark

As pleasant an experience as spending £300+ can be !

Brian

Quality of service and information provided by staff was excellent.

Anonymous

had a half price mot but i think the money was made back up with charging me 16 pounds just to do a headlight alignment and 6 pounds for a little number plate bulb, total bill £240, many thanks m evans

michael

Service was friendly and professional, and while the car was on the ramps the mechanic pointed out some other minor faults on the car, including a loose exhaust mount which he tightened.

Anonymous

efficient, friendly service

Anonymous

very good, friendly service

Anonymous

Good price good service

Anonymous

Friendly manager and price match

mar

Efficient service helpful polite and efficient

Anonymous

Good service

Anonymous

Happy with the service received

Anonymous

Very good service

Anonymous

Availability of products and the service

Anonymous

Excellent customer service professional quick helpful price competitive

Anonymous

Prompt helpful service brilliant customer service

Catherine

On telephone for a quote professional and good advice gentleman who dealt with me at reception also very good

D

Good service etc

Anonymous

The service was quick friendly and professional no hidden extras staff were also informative of what were best tyres for driving situations

Anonymous

Doing job quick

Anonymous

Friendly staff approachable staff who were quite happy to share information and discuss the options available

Anonymous

Good value friendly service

Anonymous

Efficient friendly and a very clean store

Anonymous

They kept to the promises they made when I ordered the tyres

Anonymous

I am a new customer and went in for a new brake buld staff hadnt any in stock yet but put themselves out to go and get one for me

Anonymous

I found the staff very helpful and obliging and friendly did a good job

Anonymous

Good service and competitive prices staff busy but still remained polite and treated me with respect

Anonymous

Very good service

Anonymous

I was there 2 hours to have 2 tyres fitted also they did not have the equipment to track it up I had to go back 2 days later

Anonymous

Good service and local

Anonymous

Polite and very quick service

Anonymous

Very good service given

Anonymous

I found the staff approach very professional, and I felt like the customer all the time, which is a rarity these days.

Anonymous

Great friendly and honest service received by Paul

emma

customer service staff very helpful and the price was good

Anonymous

The gentleman on the desk extremely professional and genuine

Anonymous

good service on first visit

Anonymous

very good service

kevin

very good service and prices paul hickinbottom dealt with me VERY GOOD at DY8 1JN

kevin

Good efficient service, friendly and helpful

Richard

Friendly helpful service

Lynsey

The staff were very helpful & understanding & took time to explain everything to me.

Catherine

Good service, quick fitment time.

Stephen

Fast Efficient friendly service with competitive prices

Anonymous

Good prices and friendly service

Anonymous

THEY DID THE JOB (OIL/FILTER CHANGE)PROPERLEY-NO PROBLEMS

DAVID

excellent fast competitive.

Anonymous