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MOT Centre National Tyres and Autocare - Durham branch

National Tyres and Autocare Durham

National Tyres and Autocare
Sherburn Road
Durham
DH1 2LJ UK
Phone: 0191 384 2741

(Opposite Sherburn Road Housing Estate. Near Majestic Bingo Hall. Round the corner from Tesco.)

OPENING HOURS:
Monday - Friday: 8.30am - 6.00pm
Saturday: 8.30am - 5pm
Sunday: 10am-4pm

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Phone 0800 432 0460
if you need help with your sizes

SERVICES AVAILABLE

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Branch listing created by Mike Bourne

CUSTOMER REVIEWS

Branch Experience
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4.8 out of 5

154 review(s) of Durham

I had arrived in Durham hoping to offload my son's things for his 2nd year at Durham University. The nearside rear pads had jammed and the car needed a new set on both sides. The Manager was only able to locate the discs and pads in Gateshead, so he took the trouble to drive there to collect them. On his return, it only took about 30 minutes to fit them. I am very grateful for his brilliant service and for the fitters, of course.

Rating 5 out of 5

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As always quick and excellent service

Rating 5 out of 5

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Really quick, good service and friendly staff. Took car in on Wednesday to check tracking as steering was off, only to find out inner track rod joint was worn. Staff really helpful to book car in on Saturday morning to sort it, and was fixed within an hour. Can't fault.

Rating 4 out of 5

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It is the first time I have used National Tyres and Autocare. I will certainly be returning. All the staff in your Durham branch were courteous, helpful and professional, especially Daniel. An excellent all round service.

Rating 5 out of 5

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The staff yesterday went over and above helping a damsel in distress. They were wonderful. I’m a pensioner and a had a flat got AA to help and bring me to your branch . There they found the wheel nut unlocker was missing . They were great

Rating 5 out of 5

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A very helpful chat with the Manager Michael Doak, and with the fitter Daniel Crone; then work carried out well and quickly.

Rating 5 out of 5

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Fitted battery staff excellent very positive experience regards Doreen Owen

Rating 5 out of 5

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Very amiable staff. Clear description of work carried out. Competitively priced. Had 2 tyres fitted ordered online plus organised front wheel alignment in the branch.

Rating 5 out of 5

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excellent service, polite fast and friendly. very happy.

Rating 4 out of 5

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Gary found nail in tyre. fixed it in 20 mins. Magic!

Rating 5 out of 5

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A very professional experience

Rating 5 out of 5

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Excellent speedy service and even better customer service.

Rating 4.5 out of 5

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Very respectful and helpful.

Rating 5 out of 5

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Best service I have ever had from a garage. Thank you

Rating 5 out of 5

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Checked my tyre understood i needed to get home as hospital appointments. Quickly squeezed me in and gave helpful advice on other tyres. Fantastic top class service.

Rating 5 out of 5

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Overall generally very good friendly helpful staff

Rating 5 out of 5

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Very helpful staff

Rating 5 out of 5

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Quick service and very friendly staff. Very helpful.

Rating 5 out of 5

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Very friendly explained & showed me fault

Rating 5 out of 5

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Friendly service and good product knowledge. Also convenience of location

Rating 5 out of 5

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Really helpful and friendly staff

Rating 5 out of 5

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Very good service. Professional approach.

Rating 5 out of 5

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Friends service from helpful and experienced staff.

Rating 5 out of 5

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Friendly and helpful advice given

Rating 5 out of 5

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Excellent service. Helpful and professional staff. Thank you.

Rating 5 out of 5

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Staff gave excellent service both on phone and in branch. Very helpful as I am disabled. Swift and efficient service.

Rating 5 out of 5

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Friendly

Rating 5 out of 5

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Brilliant service seems very good team

Rating 5 out of 5

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Customer service.

Rating 5 out of 5

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Tyres. Changed on front in under 30 minutes

Rating 5 out of 5

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Friendly staff, good price, booked in for attention quickly and not patronising to a female customer

Rating 5 out of 5

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We had the exhaust on the car replaced. The man who helped us was extremely helpful, knowledgeable and explain the entire process. The job was done efficiently and to a high standard.

Rating 5 out of 5

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The staff, James, could not have been more helpful. Got to the bottom of the problem and sorted it with efficiency.

Rating 5 out of 5

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Did what they said and stuck to price quoted on phone

Rating 4.5 out of 5

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Friendly service, good value for money.

Rating 5 out of 5

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Staff give straightforward information and advice, that can be trusted.

Rating 5 out of 5

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Very helpful and knowledgeable.

Rating 5 out of 5

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Very helpful and knowledgeable.

Rating 5 out of 5

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The staff are professional, efficient and friendly.

Rating 5 out of 5

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Reasonably priced and helpful friendly staff

Rating 5 out of 5

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Open weekends and early mornings. Honest and trustworthy staff not trying to rip you off

Rating 5 out of 5

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Excellent service, quick and efficient, don't feel like I'm getting ripped off cos I'm a female and not really car savvy!

Rating 5 out of 5

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I have always received excellent service and n obligation advice advice and thequality of workmanship has been excellent

Rating 5 out of 5

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The service technicians and manager give an excellent service and standard of work. They are knowledgeable and have completed the jobs I have required well and timeously

Rating 5 out of 5

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Reasonabley priced , friendly and quick

Rating 5 out of 5

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Quick, reliable, best price around

Rating 4.5 out of 5

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Absolute great service given! Now I believe this chap wasn't from this particular branch in question but it states Connor Bide if that's correct on my receipt? I'd like to say what a great young, profession man he is! I originally came in for two tyres I had placed online then I was informed of my tracking potentially being out on my vehicle to which he explained in detail for me to understand. Not only that but he checked with me every step of the way first of all shown me my tyres, then told me the readings, then told me what they should be and the possible cause of it being out of alignment. Then to ensure my car was perfect again he even road tested it to check everything was correct before handing it back to me. I couldn't thank this young man enough. I'm 83Years old and I'm telling you now it's been a good 20/30 years since I've had such a great conditinal service like that! Thanks again!

Rating 5 out of 5

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Excellent pleasant staff. Speedy service and clean comfortable waiting area.

Rating 5 out of 5

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Excellent service. Helpful in explaining the issues and trying to ensure that work done was cost effective whilst maintaining as high quality of service as possible.

Rating 5 out of 5

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Staff customer service is second to none. Nothing is ever a hardship and Michael Doak is superb. Would not go anywhere else when it comes to my car!

Rating 5 out of 5

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Extremely friendly staff who were very attentive. Excellent service. Perfect!

Rating 5 out of 5

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Friendly, helpful, reliable

Rating 4.5 out of 5

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really good service

Rating 5 out of 5

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Very quick and clean service.

Rating 5 out of 5

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Excellent service. Pleasantly done. Informative and sensible price

Rating 5 out of 5

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Because the service was excellent and completed in a good time

Rating 5 out of 5

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Helpful staff good service Michael Doak & Gary Hawes where the staff that did the work

Rating 5 out of 5

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Extremely courteous, professional and friendly service. I had to wait for a parts delivery but the staff made a genuine effort to hasten the delivery and were attentive to me as I waited.

Rating 5 out of 5

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Because its local,open on Sundays and a quick friendly service.No hassle.

Rating 5 out of 5

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Because its local,open on Sundays and a quick friendly service.No hassle.

Rating 5 out of 5

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cost and service given by staff @ your branch on Sherburn Rd. Co Durham

Rating 4.5 out of 5

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SO HELPFUL POLITE

Rating 5 out of 5

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Always good service and friendly.

Rating 5 out of 5

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efficient, value for money, no hanging around, courteous.

Rating 4.5 out of 5

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We were booked in for an MOT quickly, staff were very pleasant, the price was very reasonable and also timescale was as stated.

Rating 5 out of 5

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professional courteous and helpful staff.

Rating 4.5 out of 5

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Efficient, friendly service and very helpful

Rating 5 out of 5

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Excellent service.

Rating 5 out of 5

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The staff are helpful, courteous, friendly and efficient.

Rating 4.5 out of 5

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Quality, speed of service & price.

Rating 5 out of 5

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Quick efficient and friendly staff

Rating 5 out of 5

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Unbeatable price and the MOT was completed in good time.

Rating 5 out of 5

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The staff member gave me excellent advice about the wear on my two front tyres and explained fully about the choice of new tyres available. I was really pleased with the Dunlop tyres he fitted just before winter weather.

Rating 5 out of 5

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Price speed of services

Rating 4.5 out of 5

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Excellent discounts and offers and personal service

Rating 5 out of 5

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Fast and efficient service with sensible advice. The tyres were available for immediate installation. Pricing was good.

Rating 4.5 out of 5

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Quick and efficient service at a good price.

Rating 4.5 out of 5

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Excellant service and quick.

Rating 5 out of 5

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price and service

Rating 5 out of 5

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Excellent service

Rating 5 out of 5

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Excellent, professional & not-to-expensive service, given by polite, down-to-earth people who take their time to explain things & give advice as & when needed.

Rating 5 out of 5

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Fast, efficient, courteous,good value service. Fitted my car in straight away and didn't try to sell me stuff I didn't want.

Rating 5 out of 5

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they are always very helpful, on the phone and at the garage, reasonably priced, very through

Rating 4.5 out of 5

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Excelent service from Paul Durhams finest mot tester

Rating 5 out of 5

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good,pleasant service

Rating 5 out of 5

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Quick and Professional service.

Rating 4.5 out of 5

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I have been using national tyres for well over 15 years now and the level of customer care, helpfulness and attitude of all the staff I have dealt with over that period has been exceptional. I can only say that the training these guys receive must be excellent and they are a great advertisement and asset for the company. No matter how busy they are the level of service does not slip.

Rating 5 out of 5

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quality , speed , good lads .

Rating 5 out of 5

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Courteous service for MOT, but I had to wait a week for re-test as examiner was on holiday- I know he is entitled to his holiday, of course. Criteria below this box are not clear.

Rating 4 out of 5

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My main reason I have gave a score of 10 is down to the service received by James Parkinson. He is a credit to National tyres. I hope this is picked up and he is rewarded for going that extra mile. I placed my order based on his service prior to purchase. I must also say thanks to your online chat team and emails from Katie & Rob from the online team, to put the icing on the cake will be for my refund to come back to me within the stated 3 to 5 days, thanks, much appreciated.

Rating 5 out of 5

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Excellent service and advice.

Rating 5 out of 5

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Job done efficiently at a fair price

Rating 5 out of 5

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The driver and fitter was polite and very efficient and he arrived nice on time.

Rating 5 out of 5

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staff worked through break to repair puncture. very fast service,much appreciated

Rating 5 out of 5

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Fast, friendly and great value for money and the gentleman Jonathan Pritchard who helped me was fantastic

Rating 5 out of 5

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good service

Rating 4 out of 5

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The branch managed to book my car in for an MOT at relatively short notice which was appreciated.They also carried out necessary work at a convenient time to me.

Rating 4 out of 5

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courteous/pleasant manager. Competitive prices via tyre shopper

Rating 5 out of 5

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Good Service and reasonable prices.

Rating 5 out of 5

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everything was good

Rating 5 out of 5

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Michael, the manager at Durham branch, went the full 9 yards to explain about the tyres that I needed. He ordered them, told me when they'd arrive and when he could fit them. He was extremely friendly and personable and he even loaned me his own brolly so that I didn't get soaked on my way to a nearby cafe whilst they were being fitted. Excellent service all around. As I woman I sometimes feel a bit patronised in a male environment (which garage services regularly are) this time I felt really welcome and well looked after.

Rating 5 out of 5

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Good service

Rating 5 out of 5

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Good cheerfull staff. Decent prices

Rating 4.5 out of 5

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Open on bank holiday

Rating 4 out of 5

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Open on bank holiday

Rating 4 out of 5

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Quick and efficient service at a good price.

Rating 5 out of 5

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I went to the garage on sherburn road, Durham with a puncture, early on Sarurday morning. I was served by Michael Doak and his customer service was excellent. When I returned to collect my car my tyre had been repaired and the spare had been returned to the back of my car. Michael also told me that my brake fluid was empty, so he replaced that for me and told me how to keep check on it. Thank you Michael I will be returning to the garage due to your brilliant customer service. Chuffed to bits and will recommend to others ;)

Rating 5 out of 5

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the service was fast and efficent

Rating 5 out of 5

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Great service.

Rating 4 out of 5

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Very helpful and honest staff, especially Michael Doak. There's absolutely no sense of the staff trying to make extra work and take more money from you like some other garages. The staff are very customer focussed.

Rating 5 out of 5

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First class service.

Rating 5 out of 5

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quality of service provided by Michael doak

Rating 4 out of 5

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Very friendly and efficient

Rating 4.5 out of 5

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I presume 10 is the highest recommendation. The staff were very friendly, helpful and quick despite me turning up without an appointment.

Rating 5 out of 5

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Quick and efficient service at a price that was guaranteed.This was my second visit within a week (for separate issues) and it was good to find the service was consistently excellent. Your staff were always courteous.

Rating 5 out of 5

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customer service

Rating 4.5 out of 5

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Staff were welcoming and friendly, they explained everything. Prices were very competitive and everything was done to a high standard and completed when they said it would be.

Rating 5 out of 5

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Your technician was excellent, gave good advice and had a "can do" attitude. He was very busy and I had given no advance notice of my urgent purchase, nevertheless he was able to help. A first class service which will encourage me to choose this branch again when the need arises. The branch number was 305 and is based at Sherburn Road, Durham . Your technician was a Mr. Michael Doak. The work was carried out on 12April 2015.

Rating 5 out of 5

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Service

Rating 5 out of 5

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Friendly, honest, reliable.

Rating 5 out of 5

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excellent advice on tyre selection, and really prompt attention on a Sunday morning before my annual motoring holiday, plus the friendly attitude of the workforce was appreciated, thanks again National

Rating 5 out of 5

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Paul the mot tester looked after me never before have I ever been looked after in such a professional manner he is a credit to your company

Rating 5 out of 5

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Paul the mot tester looked after me never before have I ever been looked after in such a professional manner he is a credit to your company

Rating 5 out of 5

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Good price good customer service

Rating 4.5 out of 5

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Office very busy or would have been a 10

Rating 4 out of 5

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Good service very polite manager

Rating 5 out of 5

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Staff friendly and helpful not many friends who drive colleagues do not live locally

Rating 3.5 out of 5

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Politness promptness first class job all round

Rating 5 out of 5

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Pleasant disposition of fitter and good speed of action

Rating 5 out of 5

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Excellent service and discount price obtained

Rating 5 out of 5

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Pleasant quick and efficient service

Rating 5 out of 5

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Excellent helpful friendly service

Rating 5 out of 5

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Initial telephone contact was also very professional

Rating 5 out of 5

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Fast efficient and friendly

Rating 4.5 out of 5

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Friendly personal service good aftercare

Rating 5 out of 5

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Fast efficient and friendly

Rating 4.5 out of 5

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Friendly personal service good aftercare

Rating 5 out of 5

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Staff are 100% reliable courteous knowledgeable and totally professional

Rating 5 out of 5

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Good service quick sourcing of tyres excellent staff

Rating 4 out of 5

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Always get excellent advice and customer service from John Adamson

Rating 4 out of 5

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Personable knowledgeable customer service a priority

Rating 4.5 out of 5

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Have used the Durham depot many times for tyre repair or replacement

Rating 5 out of 5

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Quickness of job

Rating 5 out of 5

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Friendliness of staff

Rating 5 out of 5

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