National Tyres and Autocare
0191 384 2741
Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Tyres DURHAM |
Exhausts DURHAM |
Oil Change DURHAM
Brakes DURHAM |
Car Batteries DURHAM |
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out of 5
174 review(s) of
The staff were friendly, helpful and provide an excellent service
5 out of 5
The staff were efficient, fast-working and very pleasant. The necessary spares were ordered immediately and my car was on the lift within an hour of arrival. I cannot praise them highly enough.
Michael and Den were magnicent. Customer service was exceptional. The most impressive aspect being the way in which they pointed out potentially dangerous tyre wear that other so called reputable garages had missed including a franchised dealer
Thanks again Michael and Den. A good days work..
Very helpful on the phone and when I went into the branch. They even offered to come and collect me from my house to collect my car at the end of the work - I had already arranged to get a bus when this offer was made, but I much appreciated the offer anyway.
Friendly welcome and staff happy to help with unscheduled visit.
Puncture was repaired quickly and advice on tracking given without being pushy so I had that done as well while I waited.
Michael was very helpful and before my tyres were replaced showed me the problem with one of my hub nuts.
Brilliant staff one good professional service
Fast professional friendly staff
Very friendly. Car had MOT while I waited and I felt very welcome while waiting.
Staff could not have been more helpful. We encountered a flat tyre in a hire car on a public holiday. We had family in Durham who contacted the branch, the staff were waiting for us, they had the tyre fixed and refitted in no time and we were on our way again. Thank you to Michael and his team.
Fast, efficient and reliable. And price was excellent.
Had exhaust and two tyres fitted in no time. And with no notice given. Very impressed.
The staff as usual were very friendly and helpful.
Fantastic service by the assistant manager Daniel very professional and honest definitely use again had a lot of bad experience with other garages this one tho trust 100% can’t thank Daniel and national tyres enough
Always professional service.
Excellent, for the second time in two weeks I have been to the Durham Branch & had service that was second to none, from Mike the Manager to all the fitters this Branch gives great service, were nothing is too much trouble.
Went to the Durham branch on Saturday morning to have the wheel alignment done on my Jaguar XJ, Daniel the guy who did the Alignment could not have been more helpful, from the first minute to the last his service was first class, something you don't get much in the world today.
Michael the Manager also went that extra mile for us when they were very busy. Thank you to both of them & could definitely recommend them for all your motoring needs.
Regards Dave & Karen Roberts
Very friendly staff, efficient & listen to the customer.
4.5 out of 5
Came in with a slow puncture and it was fixed quickly. The lads were lovely.
Booked an MOT online for 10am the following day got a phone call from Michael to remind the booking slot was close. Great communication, service and it helped the car passed.
The guys could not have been more helpful in getting my car back on the road.
I had arrived in Durham hoping to offload my son's things for his 2nd year at Durham University. The nearside rear pads had jammed and the car needed a new set on both sides. The Manager was only able to locate the discs and pads in Gateshead, so he took the trouble to drive there to collect them. On his return, it only took about 30 minutes to fit them. I am very grateful for his brilliant service and for the fitters, of course.
As always quick and excellent service
Really quick, good service and friendly staff. Took car in on Wednesday to check tracking as steering was off, only to find out inner track rod joint was worn. Staff really helpful to book car in on Saturday morning to sort it, and was fixed within an hour. Can't fault.
4 out of 5
It is the first time I have used National Tyres and Autocare. I will certainly be returning. All the staff in your Durham branch were courteous, helpful and professional, especially Daniel. An excellent all round service.
The staff yesterday went over and above helping a damsel in distress. They were wonderful. I’m a pensioner and a had a flat got AA to help and bring me to your branch . There they found the wheel nut unlocker was missing . They were great
A very helpful chat with the Manager Michael Doak, and with the fitter Daniel Crone; then work carried out well and quickly.
Fitted battery staff excellent very positive experience regards Doreen Owen
Very amiable staff. Clear description of work carried out. Competitively priced. Had 2 tyres fitted ordered online plus organised front wheel alignment in the branch.
excellent service, polite fast and friendly. very happy.
Gary found nail in tyre. fixed it in 20 mins. Magic!
A very professional experience
Excellent speedy service and even better customer service.
Very respectful and helpful.
Best service I have ever had from a garage. Thank you
Checked my tyre understood i needed to get home as hospital appointments. Quickly squeezed me in and gave helpful advice on other tyres. Fantastic top class service.
Overall generally very good friendly helpful staff
Very helpful staff
Quick service and very friendly staff. Very helpful.
Very friendly explained & showed me fault
Friendly service and good product knowledge. Also convenience of location
Really helpful and friendly staff
Very good service. Professional approach.
Friends service from helpful and experienced staff.
Friendly and helpful advice given
Excellent service. Helpful and professional staff. Thank you.
Staff gave excellent service both on phone and in branch. Very helpful as I am disabled. Swift and efficient service.
Brilliant service seems very good team
Tyres. Changed on front in under 30 minutes
Friendly staff, good price, booked in for attention quickly and not patronising to a female customer
We had the exhaust on the car replaced. The man who helped us was extremely helpful, knowledgeable and explain the entire process. The job was done efficiently and to a high standard.
The staff, James, could not have been more helpful. Got to the bottom of the problem and sorted it with efficiency.
Did what they said and stuck to price quoted on phone
Friendly service, good value for money.
Staff give straightforward information and advice, that can be trusted.
Very helpful and knowledgeable.
The staff are professional, efficient and friendly.
Reasonably priced and helpful friendly staff
Open weekends and early mornings. Honest and trustworthy staff not trying to rip you off
Excellent service, quick and efficient, don't feel like I'm getting ripped off cos I'm a female and not really car savvy!
I have always received excellent service and n obligation advice advice and thequality of workmanship has been excellent
The service technicians and manager give an excellent service and standard of work. They are knowledgeable and have completed the jobs I have required well and timeously
Reasonabley priced , friendly and quick
Quick, reliable, best price around
Absolute great service given! Now I believe this chap wasn't from this particular branch in question but it states Connor Bide if that's correct on my receipt? I'd like to say what a great young, profession man he is! I originally came in for two tyres I had placed online then I was informed of my tracking potentially being out on my vehicle to which he explained in detail for me to understand. Not only that but he checked with me every step of the way first of all shown me my tyres, then told me the readings, then told me what they should be and the possible cause of it being out of alignment. Then to ensure my car was perfect again he even road tested it to check everything was correct before handing it back to me. I couldn't thank this young man enough. I'm 83Years old and I'm telling you now it's been a good 20/30 years since I've had such a great conditinal service like that! Thanks again!
Excellent pleasant staff. Speedy service and clean comfortable waiting area.
Excellent service. Helpful in explaining the issues and trying to ensure that work done was cost effective whilst maintaining as high quality of service as possible.
Staff customer service is second to none. Nothing is ever a hardship and Michael Doak is superb. Would not go anywhere else when it comes to my car!
Extremely friendly staff who were very attentive. Excellent service. Perfect!
Friendly, helpful, reliable
really good service
Very quick and clean service.
Excellent service. Pleasantly done. Informative and sensible price
Because the service was excellent and completed in a good time
Helpful staff good service Michael Doak & Gary Hawes where the staff that did the work
Extremely courteous, professional and friendly service. I had to wait for a parts delivery but the staff made a genuine effort to hasten the delivery and were attentive to me as I waited.
Because its local,open on Sundays and a quick friendly service.No hassle.
cost and service given by staff @ your branch on Sherburn Rd. Co Durham
SO HELPFUL POLITE
Always good service and friendly.
efficient, value for money, no hanging around, courteous.
We were booked in for an MOT quickly, staff were very pleasant, the price was very reasonable and also timescale was as stated.
professional courteous and helpful staff.
Efficient, friendly service and very helpful
The staff are helpful, courteous, friendly and efficient.
Quality, speed of service & price.
Quick efficient and friendly staff
Unbeatable price and the MOT was completed in good time.
The staff member gave me excellent advice about the wear on my two front tyres and explained fully about the choice of new tyres available. I was really pleased with the Dunlop tyres he fitted just before winter weather.
Price speed of services
Excellent discounts and offers and personal service
Fast and efficient service with sensible advice. The tyres were available for immediate installation. Pricing was good.
Quick and efficient service at a good price.
Excellant service and quick.
price and service
Excellent, professional & not-to-expensive service, given by polite, down-to-earth people who take their time to explain things & give advice as & when needed.
Fast, efficient, courteous,good value service. Fitted my car in straight away and didn't try to sell me stuff I didn't want.
they are always very helpful, on the phone and at the garage, reasonably priced, very through
Excelent service from Paul Durhams finest mot tester
Quick and Professional service.
I have been using national tyres for well over 15 years now and the level of customer care, helpfulness and attitude of all the staff I have dealt with over that period has been exceptional. I can only say that the training these guys receive must be excellent and they are a great advertisement and asset for the company.
No matter how busy they are the level of service does not slip.
quality , speed , good lads .
Courteous service for MOT, but I had to wait a week for re-test as examiner was on holiday- I know he is entitled to his holiday, of course.
Criteria below this box are not clear.
My main reason I have gave a score of 10 is down to the service received by James Parkinson. He is a credit to National tyres. I hope this is picked up and he is rewarded for going that extra mile. I placed my order based on his service prior to purchase.
I must also say thanks to your online chat team and emails from Katie & Rob from the online team, to put the icing on the cake will be for my refund to come back to me within the stated 3 to 5 days, thanks, much appreciated.
Excellent service and advice.
Job done efficiently at a fair price
The driver and fitter was polite and very efficient and he arrived nice on time.
staff worked through break to repair puncture. very fast service,much appreciated
Fast, friendly and great value for money and the gentleman Jonathan Pritchard who helped me was fantastic
The branch managed to book my car in for an MOT at relatively short notice which was appreciated.They also carried out necessary work at a convenient time to me.
courteous/pleasant manager. Competitive prices via tyre shopper
Good Service and reasonable prices.
everything was good
Michael, the manager at Durham branch, went the full 9 yards to explain about the tyres that I needed. He ordered them, told me when they'd arrive and when he could fit them. He was extremely friendly and personable and he even loaned me his own brolly so that I didn't get soaked on my way to a nearby cafe whilst they were being fitted. Excellent service all around. As I woman I sometimes feel a bit patronised in a male environment (which garage services regularly are) this time I felt really welcome and well looked after.
Good cheerfull staff.
Open on bank holiday
I went to the garage on sherburn road, Durham with a puncture, early on Sarurday morning. I was served by Michael Doak and his customer service was excellent. When I returned to collect my car my tyre had been repaired and the spare had been returned to the back of my car. Michael also told me that my brake fluid was empty, so he replaced that for me and told me how to keep check on it. Thank you Michael I will be returning to the garage due to your brilliant customer service. Chuffed to bits and will recommend to others ;)
the service was fast and efficent
Very helpful and honest staff, especially Michael Doak. There's absolutely no sense of the staff trying to make extra work and take more money from you like some other garages. The staff are very customer focussed.
First class service.
quality of service provided by Michael doak
Very friendly and efficient
I presume 10 is the highest recommendation. The staff were very friendly, helpful and quick despite me turning up without an appointment.
Quick and efficient service at a price that was guaranteed.This was my second visit within a week (for separate issues) and it was good to find the service was consistently excellent. Your staff were always courteous.
Staff were welcoming and friendly, they explained everything. Prices were very competitive and everything was done to a high standard and completed when they said it would be.
Your technician was excellent, gave good advice and had a "can do" attitude. He was very busy and I had given no advance notice of my urgent purchase, nevertheless he was able to help. A first class service which will encourage me to choose this branch again when the need arises. The branch number was 305 and is based at Sherburn Road, Durham . Your technician was a Mr. Michael Doak. The work was carried out on 12April 2015.
Friendly, honest, reliable.
excellent advice on tyre selection, and really prompt attention on a Sunday morning before my annual motoring holiday, plus the friendly attitude of the workforce was appreciated, thanks again National
Paul the mot tester looked after me never before have I ever been looked after in such a professional manner he is a credit to your company
Good price good customer service
Office very busy or would have been a 10
Good service very polite manager
Staff friendly and helpful not many friends who drive colleagues do not live locally
3.5 out of 5
Politness promptness first class job all round
Pleasant disposition of fitter and good speed of action
Excellent service and discount price obtained
Pleasant quick and efficient service
Excellent helpful friendly service
Initial telephone contact was also very professional
Fast efficient and friendly
Friendly personal service good aftercare
Staff are 100% reliable courteous knowledgeable and totally professional
Good service quick sourcing of tyres excellent staff
Always get excellent advice and customer service from John Adamson
Personable knowledgeable customer service a priority
Have used the Durham depot many times for tyre repair or replacement
Quickness of job
Friendliness of staff
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