National Tyres and Autocare National Tyres and Autocare354 Dereham RoadNorwich NR5 8QE UK Phone: 01603 661 682
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Tyres NORWICH | Exhausts NORWICH | Oil Change NORWICH Brakes NORWICH | Car Batteries NORWICH
Branch listing created by Mike Bourne
Branch Experience 4.7 out of 5
368 review(s) of Norwich
First class customer service
Rating 5 out of 5
Giles
Phoned up Norwich branch and spoke to Mark and he gave me a good price for 4 tyres which they had in store so went there and had them fitted only had short wait
Peter
Two guys were excellent representatives of your company. Polite and super efficient. My puncture was mended in the time it normally takes me to check the tyre pressures!! Absolutely great.
Neil
Greeted politely. Mechanic promptly assigned to my car Michael Stewart. I was informed of the problem regarding my tyre with a price. The tyre was quickly repaired and tyre inflated to correct pressure which is unusual. Overall great and prompt service.
David
There was a problem with the tyres ordered online but the branch sorted this out without delay and fitted a pair of similar tyres from stock which was great.
Rating 4.5 out of 5
Tony
Very good service
Jeffrey
Always helpful and friendly, great customer care and you always feel like they are helping you
Colin
Excellent and honest service with great prices and always willing to fit in at short notice.
Louise
The staff were very helpful and repaired my tyre in no time thank you. A Barnes
A
very reasonably priced car battery which included fitting polite and pleasant staff
Anne
Great quick service, very happy!
James
Great branch. Initial phone enquiry handled by Mark Fletcher, a helpful, knowledgeable, polite and friendly man. Arrived at the branch the following morning as arranged. Two new tyres fitted and on my way again in 40 minutes. Service, treatment and product could not have been better. These levels of service are rarely seen, (anywhere), and are what every supplier should aspire to.
Excellent fast and friendly. After ringing round only place to have a reasonably priced replacement for my tyre. Straight in and replaced also checked front tyre as TPMS was reporting an issue.
Very pleasant staff and quick service
Chris
All the staff were very friendly, courteous and professional. The manager was off sick and I was served by Ian Robinson, who was great. The puncture in my tyre was repaired very swiftly.
Bev
Extremely good - I don't give anyone 10 out of 10, so 8 for me is high praise.
Rating 4 out of 5
Matthew
Helpful & goot on with the job. Explained everything well
John
Polite friendly staff
Steve
Extremely impressive. They go out of their way to make sure you are dealt with efficiently and professionally.
PETER
I always use national and would recommend any of my friends or family to use the same
Very helpful & attentive
Excellent service no pushing salesman told them what I needed didn’t try to sell me anything else or that anything else was wrong with my car
Tracey
great service from the Norwich branch
Nick
Prompt, efficient service. Very helpful advice from the Manager, Mark, which saved me some money. Very pleased and will certainly return.
Anonymous
Easy to deal with
Always very professional, efficient, friendly service and good deals. The personal touch makes you feel very valued.
Perfect service and friendly.
Barry
I was booked into the Norwich Branch for urgent front brake pads & disc replacement as Jaguar said they were 90% worn when my car was being serviced. I declined to have the main Jaguar dealer replace them due to (even with a special reduced price[!?] ) the fact that their charges would be 55% more than NTS.....They also said that tyres I had purchased here in April were 50% worn- Aargghh, panic. However,after a few minutes of work commencing the fitter called the excellent Manager Mark Fletcher over. I was temporarily aghast thinking what additional, horrible expensive issues are about to befall me. But NO. Lo & behold After Mark's checks he said no work was required and the brakes, unlike me, still had plenty of life in them so he would consider it unethical to take money from me unnecessarily; furthermore he said the tyre depth had been measured incorrectly & showed me why, plus how to accurately get the depth reading. Finally they reconnected a tyre (I was driving on the 'space saver') with a pot-hole damaged alloy,checked pressures,wear,etc on all the other tyres and gave the Jam jar's boots n'brakes a clean bill of health & no alignment OR charge needed. You will not find better service and such unbridled honesty anywhere else or certainly not without Sherlock Holmes help ! By the way,I have used this branch for all my tyres,etc for the past few years, even though I live 25 miles away. Say's it all. Outstanding performance from Mike, Josh & the Team. Well done guys. Peter S,Red Lightnin'Records.
Two years ago after a main dealer service and MOT, they checked over my brakes and found them faulty, even though the main dealer had passed them. I was able to take the faulty parts back to the main dealer and received compensation as well as an apology.
Brian
Prompt service, friendly and helpful staff, reasonable price
Graham
Just visited a national tyre branch.
Janette
Outstanding service and invaluable advice - particularly important in a trade that often patronises women!
Fi
Quick and Easy service
Richard
everything went to plan.
Elizabeth
Because they are brilliant and quick service
Dean
I was well looked after!!!
Great service!
Quick while you wait service even on a Saturday.
Iain
Whilst I was on holiday in East Anglia, I had a blowout on my tyre, I was put through to your Durham branch in error by your call centre. Your Durham branch (Michael) was good enough to call your Norwich branch for them to call me and order a tyre in that same afternoon as I had to get back to the Midlands, the tyre was fitted as soon as I got there, excellent service and pulled me out of a hole.
Helpful,happy ,friendly staff,one of whom even remembered me from a year ago. Efficient,speedy work. A faultless and pleasant experience.
Excellent service and great value formoney
Great price and service
Good service
Friendly and helpful staff. Explained what needed to be done.
Sharon
Immediate service instead of having to book in advance with your nearest competitor.
Cheap, quick, good work carried out.
Jamie
The fact that I can buy online, book in AM or PM the next day and be given a fast efficient service is just perfect.
The staff were very polite, patient and explained everything clearly in a way that I could understand. The first time I went there I had a tyre problem but it was only a valve. The staff replaced this free of charge. Due to this good service I returned 3 weeks later when I had another tyre problem. Again this was sorted out quickly.
very quick service, price and staff
paul
Good service and price
Great Price and outstanding service
Stephen
The level of service today was impeccable, when changing two front tyres. Your staff were polite and informative. Many thanks, Miles France. Registration no: VK64OZP.
Welcome at branch and knowledge and efficiency of staff
Very good pricing, excellent service. These guys couldn't be more friendly, efficient and professional!
The speed in which they fixed my wheel, the only reason I didn't give 10 it's because they didn't tell me that I paid for wheel balancing because I took my wheel separately down to national tires and auto care
Quality of workmanship and service was excellent, pricing good too via Tyreshopper. Staff were very knowledgeable and vigilant in checking the car over, identified faults with other tyres and that I'd been told the fault was on the nearside rear, whereas it was actually on the offside. Speedy job.
Nathan
Good friendly efficient service
Great friendly service
Very good service but did try and sell me tyres that I will replace at a later date and was very pushy towards Dunlop tyres.
Staff are very friendly and efficient. Prices are reasonable.
Alan
Staff are extremely helpful and your prices are very reasonable
Christopher
polite friendly staff
Clive
The politeness and courtesy of Tyrone helps to take 'good service' to a whole new level. His workmanship will, I am sure, prove to be of equal standard. Ian oversaw proceedings efficiently and professionally. They are clearly an asset to National's Norwich business. I would not hesitate to recommend National Tyres to others.
Brent
Tiago Da Silva and Tyrone Phillips. What a great asset to your business, I had inadvertently ordered the incorrect tyres via the National Tyres and Autocentre webpage. Throughout the whole process they were courteous and kind. While they were sorting my mess out, I was able to live chat with the online centre, speak to Brad and arrange a refund of my original order W2380276.
Naomi
very friendly, quick sorted my wheel alignment, easy to come very quick service
damian
Good service, professional, knowledgable
Trustworthy and professional
Good prices, good service, pleasant to do business with.
Excellant and fast service
Rating 3.5 out of 5
i get great service every time i visit
colin
Good customer service and communications. Had a conundrum with the oil change but this was explained to me about possible problem cracking of the filter housing due to the age of the vehicle so all good in the end.
Anthony
Excellent service very pleasant
Darren
Because of the very prompt service ( within 1hr slot ) and very pleasant and Professional staff
Competitively priced, fair system, quick work, professional
good range of tyres. Prompt service
fast efficient service with extreamly helpful staff
Great customer service and good prices
Very good service and advice
good advice good service
have so far always be able to do what I want in a reasonable time at a reasonable price
Very helpful staff quick turn around of work .
Staff polite and solved problem of non delivery of tyres very quickly
john
If the correct tyres had been delivered and fitted then I would have awarded 10.You didn't so you got an 8.
Polite. Efficient
Brilliant services gd advice
Quick, cheap and efficient.
Oliver
Good service, honest and trustworthy with great prices too
The guys at the Dereham road branch in Norwich on Saturday night 28/11/2015 were great - give good advice very friendly and courteous - I had a flat tyre and they were so helpful and respectful and dealt with my car quickly and effeciently in a friendly manner - very professional team - a credit to the company
Good service good price
Good service and value for money.
Gary
Very polite and felt welcome and tyres fitted quickly so I didn't have to wait long
Lee
The manager Mark and his controller Tyrone were friendly professional and very helpfull to me and other customers when I visited earlier today
Good service, professional and knowledgable, good price
helpful staff and work carried out within timescale quoted
Philip
fast, efficient effective service, thanks
Jean
Easy website to use, staff at Dereham road are fantastic
Tim
Good advice from staff member and nice friendly atmosphere.
I have always received excellent service and great value for money. The work is always carried out to a high standard. The team at the Norwich branch are friendly, efficient and go that extra mile to make each customer feel special. I am confident that my friends and family would be equally impressed.
Great price and friendly service
Mark
Excellent service from the Norwich Branch on Dereham rd even though they were under staffed
Very good, professional, friendly customer service and good price!
I found the staff at Norwich very helpful and friendly
Courteous quote over phone before visit. Hard-working staff of TWO in a very busy branch.
andrew
Excellent accommodating service,fulfilling my particular requirements AND the cheapest tyre price online,which when you have expensive,large tyres makes an important difference.
very efficient, good customer service and very polite and friendly
good service
Linda
because I got instant and helpful service
Great price, good service.
Unbelievably helpful - order the wrong tyres and they went out of their to help resolve this for me despite being busy.
Quick efficient service
Had to wait rather a long time today, but the staff did their best, I shouldn't have come on a Saturday!
Helpful staff, don't push new tyres when not needed
Good customer services 10/10 tyrone
Nigel
Great service, friendly staff and good prices
George
Good service and quick.
Melissa
Friendly & efficient
Very quick, polite and trustworthy
Service centre staff were welcoming & good at providing service advice information on work carried out. Actual service work (oil change/filter/O-Rings on car done all OK Record of work detailed well on invoice Waiting room was comfortable with refreshment facilities & pleasantly bright from the natural daylight
Perfectly good service
we found the staff friendly and helpful and we would have given a ten but due to a normal nut being sheared off so that tyre could not be done and the locking wheel nut socket being bent and then having to sort this out and will have to go back to get the fourth tyre fitted. if not we would have given a 10. The tyres are very good value for money.
We had our exhaust done at Grantham branch 3 year guarantee, its lasted 5 year up to date. Because of this service im now having the van done, and brakes on car at our Norwich branch.
guy
wasnt informed about the £7.50 tyre guarantee that i didnt want. I have just found this out after going through the receipt
Good service, items in stock and helpful staff
great service and price
stuart
They did a great job fixing my car and I wasn't waiting around for long.
Mitchell
I have used National for tyres, exhaust and oil/filter replacement and have found the service to be excellent and their price very hard to beat. You may have to wait during busy times or for parts to be delivered but the quality of service and friendliness of staff make it worth the wait.
norman
Very professional, explained about the different types of tyres suitable for my car. Gave me a good deal.
That did a top job today!
Service
Friendly. Free check to see if there was actually anything wrong. Reasonable price for the repair and done while I waited...almost... Same day service.
Cheapest price I was given and sorted the job out quickly
good price, helpful cheerful staff,fast service, would have been ten but the coffee is expensive and gives out awful coffee.
Friendly and efficient service
Bethany
Good service especially at short notice when I needed tyres quickly.
Friendly service. Quick service.
Susan
helpful unbiased advice and quick service. I did not feel I was being sold something to meet targets like kwik fit. good value premium tyres ordered and fitted within 2 days
Excellent, fiendly, efficient service
Gareth
I would like to provide really positive feedback regarding the amazing customer service that I received from the branch manager Mark Fletcher, at your location on Dereham Road in Norwich. They not only carried out a repair for me and an oil change but they also did this very speedily, at very short notice and at a suitable time for me and I feel that they went above and beyond my expectations. Please could you forward this feedback to Mark's manager and back to Mark himself.
Fast + friendly service
jason
very professional and prompt service
Good service and friendly staff,unbeatable prices
very fast service at the end of the day
quick service, good advice
Robert
Helpful and professional service
The guys at this depot were very helpful and understood the problem I was having with the tyres and vibration. They spoke to BT Fleet to get the message across to them that the tyres were the problem and had to be changed.
Great quick service and very friendly staff (2 young guys might I add)
Fast response, I didn't need to hang around. Clear explanation as to my options. Quick turnaround. Reasonable cost.
good value and service
Tomy
Could not fault the service provided by the team at Norwich from the start to finish, polite, honest, friendly and good service.
Sally
Very courteous service
Olga
Excellent service. As a customer I found them honest and trustworthy as well as competively priced. Mark at the Norwich branch was very considerate and helpful.
Turned up with a flat tire, was very quickly attended to and had the problem fixed in no time!
Excellent service from Mark Fletcher of the Norwich Branch .The exhaust fixed on my Honda CRV was done very professionally nothing was too much trouble . The additional advise given is greatly appreciated.
quick, efficient service & competitive pricing
Kevin
Very courtious service , very quick and efficient service , staff not "finding" others works that "need to be carried out"
Very competitive tyre prices, faultless service, polite & friendly staff.
Frank
Excellent service
Great service. Good friendly reception kept in the loop with information, All round experience (0:
fast service and reasonably priced
Very friendly professional staff, providing an honest good value service.
Alastair
Good service.
Friendly service. Informative staff and good customer service. offered safest yet most cost effective advice. Fair price. Very quick and easy to book
Jacqui
Very helpful staff, fitted me in just before closing time to help me in emergency
Excellent service and advice.
good and quick service
david
PROFESSIONAL WAY MY REQUEST FOR NEW BRAKES AND BRAKE FLUID CHANGE WAS SPEEDILY DONE. SALES REF NO 29914133. GOOD PRICE. GOOD CUSTOMER CARE FROM BOTH IVAN WATLING AND MARK FLETCHER WOULD CERTAINLY USE AGAIN.
DAVID
friendly advice, fast service
the young man (alex)was very helpfull and polite and a very good value for money
excellent service. friendly staff
attentive friendly service
Quick and fair
They we're polite. The job was done right and in a good time.
Very helpfull and friendly
Local, convienient and reasonable prices via tyre shopper.
good customer service,seen to very quickly with ease
Fantastic price and great service
Assistance from staff
DANIEL
Helpful guy Darren Harvey
Very good service. Friendly people. good prices
Very efficient, friendly knowledgeable staff and clean waiting area
netanya
Friendly service , upfront pricing .
Absolutely brilliant friendly and most importantly quick service at great value. Sooooo much better than Kwik Fit!! A breath of fresh air for us motorists. Had a puncture and within 45 minutes I was on my way. Excellent!
Price match and polite professional service
convenient location, prompt service
Friendly staff and reasonably priced products
quick service, good customer care, reasonable prices
value for money
JASON
Value for money
Good all round service.
steven
Good price, good advice and quick service.
Janet
Most of the people working there seemed to be more interested in helping me than at other places.
Service was good, and the mechanic was lovely and explained everything well.
quick friendly service
Just turned up without booking on a sunday and got two new tyres fitted.
The staff were polite, friendly and kept me informed as to what they were doing to sort out the problem with my car.
Good service, good price
The staff are polite and can communicate with the public and a competitive price.
Excellent service - very quick and staff very helpful. Gave honest advice - did not try and sell work that was not needed
Katherine
A quick and friendly service at the right price.
Competitive price
Available, prompt, and able to sort out the problem at a reasonable price.
very good service
Speed of service and courtesy
Andrena
Very convenient and had a quick service.
replacement of 3 tyres carried out efficiently
Very helpful
Fast and freindly service.
Donna
Good price not a ten as had to go back to get oil topped up
Gave accurate quote, job was done very quickly and staff in garage were very nice
Quick and friendly service.
Quick efficient service at good prices
jamie
Servicce & price
alan
I got a very good discount...
Prompt courteous friendly
The person who took care of me did his job to the highest standard
Everything I needed very professional and helpful I never had to lift my tyre off and in to the back of the car they even took the spare off and put them back on
Service support excellent
Thought tyre might have had puncture
Only 2 staff present no time for safety check
Polite service good information to car condition competitive prices
Helpful and pleasant staff reasonable prices
Good price nice staff fast service
I had very good service and very helpful staff at your Norwich store given them a pat on the back for their good service
Good knowledgeable advice
Polite service
The service provided was excellent both over the telephone and on the premises itself very instructional and given good advice
No hassle good efficient service friendly staff price quoted price paid overall good job done thanks
Customer care was priority, very friendly staff. Overall pleasing with no delays
Good service and speed of service.
They were very helpful answered my questions and didnt find faults to get extra work like many do
Customer service workmanship speak to you like a person do little extras to help
Rodney
The good price and good customer service
Good prices accidental tyre damage option is a good idea knowledgeable and courteous staff
Ability to order on-line and specify a fitting date, NTS provided the best quote for the quality of tyre I wanted. Staff knowledgeable about the products, technically competent with good customer service skills. No hidden extras.
efficient service
Mike
Tony and Peter very helpful as other staff have been in past
Good friendly service
This is the second time Ive used National and find the levels of customer care excellent
Friendly and helpful staff
I had what was thought to be a puncture but it was a split rim one was obtained next day and fitted on my motorhome excellent staff
The friendly staff and quickness of service
Polite speed of service
Excellent price rapid and very courteous service
Kenneth
Pleasant staff helpful advice
Norwich branch offered a competitive price professional service polite staff
Michael
People at the garage
Good service a bit slow
Dealt with our problem in a polite and professional manner
Friendly fast service great value
gary
Professional and knowledgeable service also good value for money
Speediness friendly staff nothing was too much trouble Antony Jones is a credit to your company
Helpfulness service
Good all round service
Pretty good service.
Very good all round, quick and helpful service.
Superb service
Booked online prompt service helpful staff
Polite fast service professionalism of staff
Quick immediate service friendly staff
First class service and especially customer care service without being patrionised
Helpful staff
They were very quick got my brake pads in 20 minutes and fitted in half hour
Good staff
Fast and efficient service 2 hours from ordering to fitting
Efficient service
Good value friendly professional service
Very professional service excellent customer care
Always great service I am in the motor trade
The inital enquiry was handled very well and the service upon arriving was even better
Excellent service all round and pleasant staff
Qualified advice friendliness effcient polite incredibly helpful convenience of location price very competitive speed of appointment
Very polite quick service coffee machine toilets
Advance information re prices and fitting time excellent service and civility
100% customer service fast and friendly very obliging
Exemplary service
Paul
Very helpful and pleasant
Highly efficient quotations good service
First class service friendly and professional
Very pleased with friendly staff once polite and quick to oblige
Good honest advice and service professional reputation to withold
Very efficient very friendly reasonable price
Knowledge and explanation by staff
Knowledgable staff professional attitude
Quick competent advice and service workshop very tidy and overall excellent impression
Good quick friendly service
Just excellent service
My phone call was very well received I was told 2 tyres would be available within 24 hours they were very good
I do not recommend service generally Id say that the service I received was extremely good but would never recommend
Excellent service very helpful courteous
Customer service value speed
Sylvia
Very good service on telephone and at branch first class workmanship
Good service quick only reasonably priced
Quick efficient service helpful staff member
Price very good workmanship very good
Very good service by all staff it is the first time we have used National will use you again
Good pleasant staff
GERALD
Honest nice guys who looked after me
A quick honest service
I was very pleased about the service and would go there again
Everything worked perfectly
First class service and being able to trust price not being ripped off
Excellent quality of service and attention to detail
Everytime we have had a problem it has been dealt with promptly and are very helpful
Helpful and efficient
Excellent service on phone competitive price
Professionalism of staff courtesy all questions answered
1st class service
Good reception manner and professional staff
Very helpful and efficient
Very good service from a friendly staff
Polite and helpful best price no waiting
Very good very professional
good service and qulaity job
Very good professional service very pleased
Very helpful staff and competative price
Efficeint friendly service
Very impressed with the level of service
Reception area clean and waiting area comfortable felt i got a quality part and quick service
Excellent professional service
Good all round professional service clean and tidy customer facilities
Excellent service, discount given, friendly staff
Friendly and helpful,
Very pleased with service, friendly staff all excellent