Bridgestone Truck Point hits record call out response times
04 May 2012
Although Bridgestone’s class leading Truck Point network provides proactive tyre management and preventative maintenance to drive down roadside tyre
breakdowns, sometimes punctures are unpreventable. That is why the latest breakdown response times published by Bridgestone UK will offer comfort to
fleets where downtime is money. Latest figures show average call out response times of 48 minutes anywhere in the UK – day or night.
Swift action during a breakdown situation is critical to business for truck fleet operators who work to strict deadlines with the threat of penalties
for delivery delays.
The network has more than 300 independent outlets and 1,000 service staff that are trained specifically on servicing truck tyres, reassuring customers
that it can properly provide service cover across Europe.
A dedicated breakdown call centre is staffed with a knowledgeable truck tyre team who are proficient in handling break down emergencies and can fully
assist in getting trucks back up and running promptly. To continue communications effectively between truck fleet operators and their customers, the
centre also provides an automated email service that will alert the customer when a break down has occurred and when the truck has been repaired.
Andy Mathias, Bridgestone UK TBR product and marketing manager, said:
“Bridgestone is always aware of the problems that breakdowns can cause for truck fleet operators and we are committed to quick, quality controlled call
out response times. Our service is designed to eliminate any concern operators may have about breakdown repair response times and allow businesses to
trust that Bridgestone will handle their needs fast and successfully.”
CASE STUDY – TUFFNELL’S PARCELS EXPRESS
Independently owned British company, Tuffnells Parcels Express, specialises in next day delivery of various sized packages between businesses
throughout the UK. Tuffnells’ fleet consists of over 700 vehicles that are based out of 30 depots located across the UK and Ireland, they have
utilised Truck Point for the past five years.
Alan Wood, fleet engineer, says:
“One of the major reasons I chose to renew our contract with Bridgestone was their excellent breakdown performance. In my business, missed deliveries
and downtime are too costly to ignore and our work necessitates a service that is consistently time efficient, reliable and something we can have
confidence in – Bridgestone has definitely shown it is more than capable of the superior quality breakdown service we need.”
Source : www.national.co.uk
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