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COVID-19 Update - We are open for business

At National, our number one priority is the health and wellbeing of our employees and customers.

We’ve been keeping everyone safe on the roads and in our branches for 50 years, and we want to assure you that we are taking extra precautions in our branches across the UK in response to the Covid-19 outbreak.

We have produced this list of Frequently Asked Questions to help you understand what changes are now in place.

 

Update: Wales' 'Firebreak' Lockdown - 23rd October - 9th November 2020

Can I drive in Wales?

You can travel, but only if you have a 'reasonable' cause. You can still drive to seek medical help, to get a coronavirus test, to buy food or medication. You can still travel to work, but only if you cannot do your job from home. You cannot travel to go on holiday.

Can I get my car repaired in Wales?

You can still get car repairs done if not getting them done would "pose a direct risk to people's safety". You can still take your car to a garage if it needs an MOT.

We can still come to you with our Covid-Secure Mobile Tyre Fitting Service - No contact needed - Bookable online.

Are your branches in Wales still open?

Yes. The government have made an exception for specific businesses that they would like to stay open to support critical and essential workers that need to remain mobile in a time of national crisis. Therefore as an 'Essential Service Provider', National is authourised to continue trading under the exemption ‘Car garages and repair shops’. We continue to trade in a Covid-Secure manner.

Are you only serving essential or key workers?

No. We will service ALL customers who need their vehicle to maintain mobility.

Will you be prioritising critical front line workers?

Yes. Critical and front line workers will be given priority wherever possible.

 

 

Have your opening hours changed?

All our branches are open for business, though some may be operating reduced opening hours.

Our branch listings are regularly updated to reflect these changes, so please check before travelling.

What do I do on arrival?

Either report to reception or call the branch from your car, if you prefer not to enter the premises.

No more than two people are allowed in reception and only one customer will be allowed to approach the reception desk at a time.

Is there anything I need to do to prepare my car for you?

Please locate your locking wheel nut (if required) and leave it on the front seat, so we don’t have to search for it.

Please turn your air conditioning / ventilation system OFF.

Will you touch my car keys?

Keys will only be handled by staff when wearing gloves.

Will you touch the inside of my car?

If we need access to the inside of the car, we will use sanitizing wipes to clean the door handles, gear stick, steering wheel and handbrake lever.

Will you still take cash payments?

Yes, but we would prefer you use other forms of payment, rather than passing cash back and forth between our staff and customer (our staff will only handle cash while wearing gloves).

Disinfectant wipes are available to clean card machines before and after use.

What Social Distancing measures are in place?

We have introduced new social distancing measures in all our branches and we are asking customers to maintain a 2m distance from our staff and other customers.

Posters and other signage is on display in every branch and our staff will help guide you.

Where do I wait?

There will be limited capacity in our waiting rooms, so we may ask you to wait in your car (once you have reported to reception) until we are ready to begin work on your vehicle.

While your work is being completed, you may prefer to leave the premises. If this is the case, we will give you a call to return when work is complete.

The MOT Viewing Area will not be available.

What hygiene practices are in place amongst your staff?

All our staff routinely wear protective barrier gloves, fit seat covers and use floor mats before working on customer’s vehicles. These are disposed of after every job.

Technicians work on ramps that are suitably spaced apart and customers should not need to interact with staff in the workshop space.

We have also made sure that all branch staff understand the role each of us can play to help prevent the spread of infection, including thorough hand washing, avoiding contact with people who are ill and, of course, staying at home if they are not well themselves.

We share everyone’s concerns in this unsettling period and will do everything we can to keep you and our staff safe while working on your vehicle.

Can I use the drinks machine?

No. Any vending machines will be switched off to limit the risk of contamination.

Can I use the toilet?

Yes. We provide disinfectant, soap to wash hands and hand dryers. Our staff are tasked with regularly disinfecting customer toilets as well as wiping down door handles.

I’ve booked a mobile tyre fitting service, how will that work?

Please leave your locking wheel nut key on one of the wheels (so our fitters do not need to access your car). On arrival, they will ask you to turn off your car alarm and commence work as normal. All the same safety procedures we adopt in branch are replicated by our mobile tyre fitting managers.

Once work is completed, they will put the locking wheel nut back where they found it and advise you of their departure, so you can re-lock your vehicle. No signature or contact is required. Perfect for those shielding or social distancing.

 

 

Updated: October 2020

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