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COVID-19 Update - We are open for business

At National, our number one priority is the health and wellbeing of our employees and customers.

We’ve been keeping everyone safe on the roads and in our branches for 50 years, and we want to assure you that we are taking extra precautions in our branches across the UK in response to the Covid-19 outbreak.

We have produced this list of Frequently Asked Questions to help you understand what changes are now in place.

Have your opening hours changed?

All our branches are open for business, though some may be operating reduced opening hours.

Our branch listings are regularly updated to reflect these changes, so please check before travelling.

What do I do on arrival?

Either report to reception or call the branch from your car, if you prefer not to enter the premises.

No more than two people are allowed in reception and only one customer will be allowed to approach the reception desk at a time.

Is there anything I need to do to prepare my car for you?

Please locate your locking wheel nut (if required) and leave it on the front seat, so we don’t have to search for it.

Please turn your air conditioning / ventilation system OFF.

Will you touch my car keys?

Keys will only be handled by staff when wearing gloves.

Will you touch the inside of my car?

If we need access to the inside of the car, we will use sanitizing wipes to clean the door handles, gear stick, steering wheel and handbrake lever.

Will you still take cash payments?

Yes, but we would prefer you use other forms of payment, rather than passing cash back and forth between our staff and customer (our staff will only handle cash while wearing gloves).

Disinfectant wipes are available to clean card machines before and after use.

What Social Distancing measures are in place?

We have introduced new social distancing measures in all our branches and we are asking customers to maintain a 2m distance from our staff and other customers.

Posters and other signage is on display in every branch and our staff will help guide you.

Where do I wait?

There will be limited capacity in our waiting rooms, so we may ask you to wait in your car (once you have reported to reception) until we are ready to begin work on your vehicle.

While your work is being completed, you may prefer to leave the premises. If this is the case, we will give you a call to return when work is complete.

The MOT Viewing Area will not be available.

What hygiene practices are in place amongst your staff?

All our staff routinely wear protective barrier gloves, fit seat covers and use floor mats before working on customer’s vehicles. These are disposed of after every job.

Technicians work on ramps that are suitably spaced apart and customers should not need to interact with staff in the workshop space.

We have also made sure that all branch staff understand the role each of us can play to help prevent the spread of infection, including thorough hand washing, avoiding contact with people who are ill and, of course, staying at home if they are not well themselves.

We share everyone’s concerns in this unsettling period and will do everything we can to keep you and our staff safe while working on your vehicle.

Can I use the drinks machine?

No. Any vending machines will be switched off to limit the risk of contamination.

Can I use the toilet?

Yes. We provide disinfectant, soap to wash hands and hand dryers. Our staff are tasked with regularly disinfecting customer toilets as well as wiping down door handles.

I’ve booked a mobile tyre fitting service, how will that work?

Please leave your locking wheel nut key on one of the wheels (so our fitters do not need to access your car). On arrival, they will ask you to turn off your car alarm and commence work as normal. All the same safety procedures we adopt in branch are replicated by our mobile tyre fitting managers.

Once work is completed, they will put the locking wheel nut back where they found it and advise you of their departure, so you can re-lock your vehicle. No signature or contact is required. Perfect for those shielding or social distancing.

 

The Government has extended some driver’s MOT due dates and this has caused some confusion amongst customers, which we attempt to answer below;

Has my MOT been extended?

We can advise you whether your MOT has been extended or you can check yourself at the Government’s web site by following this link and typing in your registration number Check MOT Due Date

Why has my MOT been extended?

The Government announced that due to lockdown, they were automatically extending MOT due dates by 6 months to prevent drivers being in breach of the law.

Anyone who’s MOT expired after the 30th March 2020, will be extended by 6 months from the expiry date of their current test certificate. For example, if your MOT was due on 30th April, it would be changed to 30th October.

The Government is doing this in weekly batches, as due dates approach, so it’s important to keep checking whether it applies to your vehicle.

How long will the MOT extension scheme last?

It is not expected that this will last much longer now that lockdown measures are being eased and more garages offering MOT services re-open.

Can I still have my MOT carried out on its normal date or sometime before the extended date if I’m worried about its road worthiness?

Yes. The Government’s extension scheme does not mean we have stopped testing and if customers still wish to have their MOT carried out on or before their current due date, we are still able to do so.

If you don’t wish to bring your MOT forward, we would recommend either a FREE visual safety inspection or an Express Service to ensure your car is road worthy.

Updated: June 2020

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