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COVID-19 Update - We are open for business

At National, our number one priority is the health and wellbeing of our employees and customers. We’ve been keeping everyone safe on the roads and in our branches for 50 years, and we want to assure you that we are taking extra precautions in our branches across the UK in response to the Covid-19 outbreak.

Our Easter Opening Hours (please check branch pages for any closures before travelling)

  • Good Friday - Open 10am to 4pm
  • Saturday - Open 8.30am to 5pm
  • Sunday - Closed
  • Easter Monday - Closed

Why are our branches still open?

At this moment in time, the majority of our branches are still open (and our mobile tyre fitting fleet is FULLY operational). The government have outlined strict new measures to tackle the spread of Coronavirus, including a ban on public gatherings of more than 2 people and the immediate closure of shops selling non-essential goods.

There are some notable exceptions to the closure of retail outlets including:

  • Supermarkets, (and other food shops)
  • Pharmacies
  • Petrol Stations
  • Home and Hardware shops
  • Bicycle shops
  • Pet shops
  • Car rentals
  • Newsagents
  • Post Offices
  • Banks

At National Tyres and Autocare we are committed to continue to offer our services to service the needs of the companies and individuals who rely on mobility to keep the country moving during this difficult time. Please note that we may have to prioritise essential key workers and we would ask all customers for their understanding if you need to wait for longer than you initially anticipated.

As well as serving customers involved in some if not all of the businesses listed above we have some specific customers that will rely on our continued services to keep them moving.

These include:

  • The NHS
  • Openreach
  • Iceland Home Shopping
  • Cadet Cadent Gas / National Grid
  • South West Water
  • Wales and West Utilities
  • Network Rail
  • ERAC
  • Defra (The Department for Environment, Food and Rural Affairs)
  • Network Rail

Sunday Opening Hours

With immediate effect, we will be shutting our network on Sundays until further notice. Our call centre team will contact any customers with bookings to re-arrange them.

Good hygiene practices

All our staff routinely wear protective barrier gloves, fit seat covers and use floor mats before working on customer’s vehicles. Technicians work on ramps that are suitably spaced apart and customers do not need to interact with staff in the workshop space. As an additional precaution and to minimise contact with staff and other customers, you have the option to call the branch when you arrive rather than coming in to our reception area.

We will see customers in order of arrival and you can remain in your vehicle until we are ready to begin work. 

We are also making sure that all branch staff understand the role each of us can play to help prevent the spread of germs, including thorough hand washing, avoiding contact with people who are ill and, of course, staying at home if they are not well. We share everyone’s concerns in this unsettling period and will do everything we can to keep you and our staff safe while working on your vehicle.

How can you adhere to social distancing when visiting a National Tyres branch?

At National, we have thoroughly reviewed our processes to ensure maximum levels of protection for our customers and staff. We will now be advising that only one person enter the reception area at any given time on entrance. Only one staff member will deal with the customer and protective gloves will be worn. While waiting, we would advise all customers to stay in their cars and not enter the reception area. Following social distancing advice, 2 metres must kept between customers and staff at all times. While your work is being completed you may prefer to leave the premises. If this is the case, we will give you a call to return when work is complete.

MOT Centre Guidance

The DVSA have announced some guidance for MOT Centres due to Covid-19. If your MOT expires before the 30th March 2020, you should still get your MOT completed. If your MOT expires from the 30th March 2020, it will be extended by 6 months from the expiry date of your current test certificate. This does not mean we have stopped testing and if customers still wish to have their MOT carried out on or before their current due date, we are still able to do so.

Please rest assured that we are taking all the necessary precautions to protect both our customers and our branch staff during this difficult time. We are extremely proud of all our staff members who continue to offer their services to keep the country moving.

We’re HERE and ready to go the EXTRA mile for you.

Updated: 03/04/20

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