National Tyres and Autocare
Hertburn Ind EstIndustrial RoadWashington
0191 416 0980
Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pm
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out of 5
116 review(s) of
I am a returning customer to the Washington branch and I really enjoy dealing with Darren and his colleagues. First class experience and I would not hesitate to return. I find the staff there very professional and courteous, And I have never had a problem with their work.
5 out of 5
Darren was very friendly, courteous and helpful throughout the process and gave us very good advice on tyre care.
First time using the beach at Washington as my local one at low fell was fully booked for a mot.
Very professional staff. Even though I arrived early whilst they were all on their lunch break,
Amy, who works the front desk, stopped her break to come over and attend to me as I walked in. She was extremely pleasant and helpful. Especially when I was informed my test would be delayed by over an hour due to computer problems earlier in the day. Going out of her way to offer me a lift home and to be collected to return for my vehicle when the test was completed.
One of the fitters was very informative when I had questions on the emissions test sheet.
Staff are very friendly
Very pleased with my repair.staff very friendly and job was done very quickly
Amy who served me was excellent.very friendly and helpful.
Work done very quick and efficientley.
Quick, professional service with no issues
4.5 out of 5
Many thanks to Amy & Micheal for sorting out a new tyre for me. Both were very helpful, friendly and efficient. Good prices and an added bonus of AA membership discount. Will definitely use again.
Michael at the Washington depot was extremely helpful with his expert guidance on a brake check
very polite and friendly
Very pleasant, efficient, explained everything no issues at all
2nd time I've used this branch . Both have been spot on . First time after work for me about 17:00 hrs , the lads were friendly and efficient . This morning I arrived slightly before my booking time . Again friendly and efficient . Amy ( who changed my tyre ) pointed out a minor defect and repaired it . Also pointed out a broken spring ( more expense ?? ) so I can sort that out . I wouldn't have noticed . Thanks Amy .
Didn't know this place existed until I heard an advert on the radio and googled there was a branch near me in Washington.This is a little treasure of a gem garage so pleased I found it .Amy was brilliant and delivered excellent customer service and really new her job.praise to Micheal also and knowledge on mini cars was brilliant.Thank you so much Amy for putting my tyres right and I will defiantly be back when my brake pads need renewing well done .
They booked my car in straight away. Explained the repairs and even gave me a lift home . Amy was very helpful. As NHS worker I got some discount .
Amy hereon was very helpful
Dean and Michael were brilliant. They were very professional, friendly and kept me notified at every step of repairs and costs.
Excellent customer service.
could not fault the customer service
Quick and easy
The mechanic was extremely helpful and efficient
Excellent service and friendly manner from Amy and Dean.
Prompt and very good customer service. An issue with incorrect pressures after tyres were fitted was quickly resolved.
As a member of the IAM discounts are available to members but I was given a discount which exceeded that for IAM members.
Excellent service competitive and helpful especially Amy Herron who personally tracked down and collected my tyres from another branch so they could be fitted same day
Very professional and very helpful service from Amy Herring.
I have used national for a number of years and have always had excellent service.
Quick efficient service.
Fast service, good attention to detail. Helpful assistant.
Good, quick service when I had a complete flat away from home and no spare wheel. Agent drove out to me, took wheel off, took me bck to depot, replaced tyre and drove me back then re-fitted the tyre.
Friendly staff, explained what replacement parts were required for my car, in easy terms in the first instance.They then contacted me when they found another part was required, to ask if it was OK to go ahead and explained what the extra cost would be. With the extra work required it took a little longer to complete the work.
Great service and advice readily given by caring staff.
Ordered on line on Tuesday and fitted next day at a time to suit me.
What else can I say ?
your member of staff Jonathan Pritchard was so helpful in getting the exhaust part needed
He phoned to ascertain if the part was available and even though it was a Sunday and no deliveries were available he organised for a member of staff to go and pick it up and fitted the part very quickly which I was very grateful for as I needed my car for work
Great service and helpful staff
EXCELLENT CUSTOMER SERVICE FROM AMY
Fast and friendly service provided
Good, quick service with honest advise. I was sure I would need a new tyre but on two occassions a puncture repair was needed.
Staff at the Washington branch are extremely helpful. They are always happy to look at various options before undertaking any work. Service provided is to a high standard and completed in a timely manner.
staff very curtious and helpful
Excellent service. New tyre was waiting on arrival, staff were very pleasant. Tyre change was quick, and staff showed me the old tyre damage & screw still stuck in it.
Friendly service and fast delivery of parts.
Cheap tyre prices, good workmanship.
Staff were better than the prices!
4 out of 5
good service and quick
Have used in the past and always had good service & value for money - Far better than Kwik-Fit!
Cheerful, expert work from the guys.
Staff professionalism and customer service.
Dealership service at a discount price.
Jonathan Pritchard was professional and helpful speedy service and tyres in stock , I was able to use a discount voucher which helped keep the cost down and he helped me choose best tyres for what I needed and advised me what I might require in the future
Quick and easy!
The staff went out of there way to be helpful and informative.
Great customer service. Good advice and no pushing for things that didn't need doing.
Had to go back 4 days later with another car with a broken valve and this was replaced free of charge.
good friendly service
Friendly staff, willing to help and no waiting.
Well the main reason is for the fantastic and helpful survive from Jonathan Pritchard. He was very helpful he pointed me in the right direction for the tires that were most suitable for my car, he also did a free health check and a free wheel alignment check, then advised me I need to address my alignment problem.
Prompt efficient service by Jonathan Pritchard
Visited the washington branch to get wheel alignment done. The two lads there were very friendly. After leaving i noticed the steering wheel was still out so went back and it was the steering wheel clamp that slipped while doing it but they sorted it out straight away. Cheapest place to get it done and very fast cheers lads.
Excellent, efficient and friendly service
Efficient and competent service
Fantastic service speedy and good value
Efficient service and competitive prices.
From receiving a call to advise that the my appointment could be brought fwd to Friday from next Monday and being greeted at reception, it was a nice be treated with courtesy.
clean friendly and good knowledge
The tyres were an excellent price and the fitting was done quickly by friendly and courteous staff. The offer of wheel alignment was taken up and the required adjustment was carried out most professionally. A return visit was required the next day to correct the steering wheel position and this was done immediately I arrived by the same friendly engineer. Superb all round service
good prices excellent customer service
Great service with good advice friendly staff
Good price and excellent friendly service
Although I have a Lease vehicle the team at Washington particularly Michael Anderson were very helpful, polite and kept me informed when they had to order the tyre in
friendly welcoming guys who take interest in assessing the problem.
Quick service and cheapest around
Happy with service
fast friendly service
Always good service
Even though there wan no tyres that I've order in the stock I was given different ones [better ones] without affecting our previous appointement time.
Good service and quality products ranging from budget to prmium
caled in on spec ,was seen to straight away,tracking was done excellent,service
Helpful and friendly
Quality of service and can be trusted
Attitude of staff speed of service
Convenience, price and friendly service.
good price each time ive been, quick, no bother at all
HELPFUL AND FRIENDLY SERVICE
Clear, concise information given, approachability of staff, price
Very pleased with the level of service Ii received.
Outstanding service from John Wanless
Excellent service polite friendly and helpful staff prompt service
Quick decision and very prompt
I have always been happy to recommend your firm as the staff go that extra mile
Excellent customer service also helped with other issues with the car that I was not aware of
Good polite service good prices
Very helpful staff who knew what they were talking about they completed the job when they said they would
Quick and good service pleasant staff
Friendly service competitive prices
Professional fast service
Good service reasonable price
Had very good service and price
Friendly and helpful staff cost
Friendly staff fast service
Customer service fitters very polite and explained different tyres/prices
Happy with the work
The main reason is the professionalism of the staff and they beat any other dealer around for price the promise to contact me when the tyres arrived the friendly service when I got them fitted
Staff freindly and helpful
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