National Tyres and Autocare
Unit 2 Abraham Industrial ParkSt Helen AucklandBishop Auckland
Phone: 01388 603 078
OPENING HOURS:Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
Tyres BISHOP AUCKLAND |
Exhausts BISHOP AUCKLAND |
Oil Change BISHOP AUCKLAND
Brakes BISHOP AUCKLAND |
Car Batteries BISHOP AUCKLAND
Branch listing created by Mike Bourne
Enter your registration number OR tyre size
9 out of 10
9 out of 10
59 review(s) of Bishop AucklandOnline & Branch Experience
Rating out of 10
The service was very good from the guys in the garage. They were polite, knowledgeable and very helpful.
no problems at all very easy
Rating 10 out of 10
Very straightforward selection process and clear choices offered
Rating 9 out of 10
Straight forward website easy to use
My only niggle was that the centre were unable to give me the same price as the on-line price.
Put in my registration and selected tyres which were wrong size. 225.17 instead of 235.17. Realised mistake after paying for them and receiving online invoice. Contacted your office and ended up paying £32+ for different make but of the correct size. However your staff were excellent.
Rating 8 out of 10
Good pricing and friendly, efficient and honest service
Good service, and polite staff.
Very clear and easy to use
Even with discounts premium tyres are stiff expensive.
I was able to have my tyres fitted earlier than expected. excellent service professional and polite.
First time I have ordered from you online but once I found my way around it was easy
wouldn't hesitate to order this way again.
On arrival I askd how long it would be to fit my tyres and was informed 30 minutes. I went for breakfast and on my return it was job well done.
Good prices, good choices, and very good service
Oil choice limited. Branded oil products not available
eas of use
Easy to organise, arrived in timescales.
Straightforward and easy.
really easy to follow
So easy to do
Good communication, good value, good service. Thanks.
Site was quite easy to use, I went through the selections several times to ensure I got the correct tyres, and had already noted the current tyres on my Volvo. If I hadnt done this I would have made an error. But I thought the site was good and offered different ways to select the correct tyre for your vehicle, offering two different helplines for advice if I wasn't sure.
Unfortunately the tyres I ordered were later found to be unavailable till end february. I was phoned and offered a better tyre at the same price or a full refund. I opted for the tyres which were an excellent brand.
I would like to see in bold RED a notification to ask the customer to physically check their car tyre size as the recommended ones shown online may not be the same ones fitted to the customer's car. As in my case. This caused unnecessary waste of time,visiting my local tyre centre, petrol expenses getting there and coming back to ring up to have the tyre order changed and extra money due to the cost of the different size tyres.
To have the tyre shop helpline I had to call my local branch to obtain the telephone number. The operator who I eventually spoke to was very helpful. (Hence the 9 score)
On line ordering works well , but it does not tell me what's available when I. Enter the the tyre size . It needs to show the options and delivery times of close options ( eg variant in load rating).
On the whole, the process was clear and easy. If the customer has some additional work eg swapping or fitting another wheel, the system doesn't seem to cater for these "additional tasks", so the overall price cannot be determined straight away.
Good customer service good competitive price
allowed me to book and arrrange early
Rating 7 out of 10