National Tyres and Autocare 24 Vicars Cross RoadVicars CrossChester CH3 5NB UK Phone: 01244 341 272
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Tyres CHESTER | Exhausts CHESTER | Oil Change CHESTER Brakes CHESTER | Car Batteries CHESTER | MOT CHESTER
Branch listing created by Mike Bourne
Branch Experience 4.7 out of 5
359 review(s) of Chester
Required Annual Service/ Oil Change (12.09 '19)... understanding, friendly assistance and satisfactory outcome.Used this particular Service Station (Chester) many times for MOT/tyres etc.
Rating 5 out of 5
LEONARD
Excellent, friendly and efficient service. Will happily use again.
Rating 4.5 out of 5
Carol
Guys i spoke to friendly and helpful and knowledgeable
David
Andy and Marc @ Vicars Cross. Chester. Very efficient. Super informative and felt well looked after.
Nicci
Andy and the team did a great job on my car today. Got me a good deal on tyres and had then fitted in no time. Top job thanks
Fast efficient knowledgable and great honest advice. David walker top work
Craig
Tyres ordered in the day before. Andy carried out the work. Completed within the one and s half hour time slot agreed. Excellent customer service.
Nikki
We received excellent service today from Marc Gibson. Not sure others will be saying the same though as Marc was on his own as second staff member failed to show up for work. Marc was run off his feet answering the phone and seeing to other customers.
Catherine
I just wanted to take the opportunity to pass on my thanks and to advise you of the excellent service i have received today and the many times i have needed your services. As a senior director of a large corporate organisation i do know what good should look like and that is what i got. Good communication from start to finish, knowledgeable and a service that exceeded expectation in terms of time completed. its the simple things that make the difference and so big thank you to Mark Gibson who assisted me today.
Carl
Instant service at desk
Jack
Your employee MICHAEL DAVIES went above and beyond what was necessary to fix a problem I had in getting my car through an MOT. He was polite, knowledgeable and a credit to National Tyres
Tony
Fitter Ryan Davies at Chester branch was a very nice helpful chap, quick and cheerful .
robert
Excellent service, very quick and helpful staff.
William
Really good staff (Mike and Mark). Very approachable and patient, friendly and knowledgeable.
Good service provided as is normal at Vicars Cross Branch, Chester
Jim
Very helpful and friendly staff going above and beyond especially Andrew Harris and Marc Gibson
Susie
I have always found the staff to be courteous and very helpful with unbiased advice
Ian
I contacted National tyres in Chester because the exhaust on my car had suddenly become very noisy. Mark was very helpful on reception. I was able to use a discount voucher from the website which was particularly useful. My car was seen and fixed within two and a half hours. Thank you so much, I will definitely recommend this branch.
Anonymous
the service was quick, friendly and good value
Efficient service and mechanics take care Ryan did a great job repairing my puncture and took extra care to not damage the wheel rim of my Porsche.
Excellent service, good value, Sunday opening
Excellent Service as always, Michael Davies kept me up to date on what was required, cost and when my vehicle would be ready for collection. On checking the vehicle no issues re the workmanship.
Excellent service and friendly staff, quick and efficient. Especially Mike, he was brilliant.
Mike (processing) provided really clear guidance on issues and next steps with a friendly, customer focused attitude - very efficient and great personal communication skills. The wide range of deals offered on MOT, brakes, oil change etc as an existing Nat Tyre customer persuaded me to transfer custom from a local independent garage to National Tyres from this year's MOT and annual service.
Quick efficient service and very helpful especially Andrew Harris!
For the excellent service and product knowledge I recieved at the Chester branch from Michael Davies
Replacement tyres
Excellent service and quality of work done. Always ready to discuss what the team can do for you.
Customer service
MICHAEL
Very helpful
Peter
quick fast . good update on product guarantee, friendly service @ Chester Saltney.
Willingnesss to get the job done within specified timeframe, helpfulness and friendliness of staff
Rating 4 out of 5
Alastair
From start to finish, the guys at the Vicars Cross, Chester branch were great. From the initial phone call to book my MOT plus the added bonus of being able to get my car in within 24 hours - all the staff were friendly and the waiting room was nice and warm whilst I sat and waited for the car to be done. Highly recommend this local branch.
Gavin
Friendly and helpful staff
The team take a responsible approach to car safety
Friendly staff Appointment available to suit me
Ffion
I could get an appointment for the work when I needed it Friendly staff
Went in to get a tyre checked out, not booked in. Marc sorted it out and some other bits there and then even though they were closing soon. He explained and showed us everything before doing the work.
Excellent Service. Recommended by RAC patrolman as could't take off punctured wheel as wheel locking key was damaged. He pumped up tyre sufficient to get to the garage, and I left with instructions to remove offending rear wheel, and replace both tyres on rear. I also asked for the original rear wheel nuts to be reinstated. David Tempest did say he couldn't guarantee to be able to remove the wheel but in fact he and/or Marc Gibson not only removed the wheels but also replaced the locking nuts on the front wheels too. Brilliant service, and I will definitely go back!
Very satisfied with the service provided
Susan
The service an staff so friendly , they did my mot at short notice an given me good advice on my tyres
very good and fast service
Service has always been excellent with free advice with regard to aspects other than the purchase being made at the time.
Staff member found defect, in front wheel tyre which was impossible for me to see. Staff very helpful and knowledgeable. Thoroughness gives great confidence.
Efficient, Helpful and competitive pricing.
Graham
Fast and reliable service
sam
good but had to wait over a hour for the part for my car
mark
Several good experiences in different branches throughout the years.
Good quick service
Excellent service very helpful and efficient and it was an ermergency breakfown
Mr
Speedy Prices & booking online Discount vouchers Competitive prices
Matthew
I have found the staff very helpful and quick every time I have been in especially Hayden, Billy and Dave -they have been very efficient , friendly, helpful and just so nice! They also respond every time you go in and don't make you wait! I am very impressed with their service again and I would recommend National Tyres to anyone and everyone !
Quick clean job
Got straight to work on my car
Good service and speed of changing tyres
JOHN
because of the way in which I was kept informed of the progress of my repair, and the courtesy of the staff.
I was due to fly out on holiday a the guys speedily Changed tyres for me just before they were due to go home
Good availability for mot slot.
Tim
Quick and efficient service
Good service and competitive prices
Good service with efficiency and a smile.
I received excellent support from Billy in the Chester branch. I called in advance and his advice was very clear, honest and helpful. I have limited understanding when it comes to vehicle maintenance so it was excellent to get an open and trustworthy appraisal of what was needed and the steps required. I then dropped into the branch and although they were very busy, Billy remembered our call and immediately took action to sort out the issue with my car. He gave me good guidance on pricing which helped expedite my decision making. I felt I did not need to spend hours shopping around for a slightly better deal (which is always the temptation) as the time gained from having the issue dealt with quickly more than compensated for any savings I might have found elsewhere.
Excellent and efficient
Staff were helpful on my visit to Chester branch on 2 March 2016.
Good service, Friendly and efficient staff.
very friendly, chatty, and quick.
Always very helpful and prompt service
Polite service helpful staff. And the speed of completing the job.
Friendly and helpful me never of staff. Prompt service and competive price for new front tyre. Tyre changed within 15 minutes.
Richard
Reasonable price. Friendly staff.
Nasir
Brilliant service from Billy and staff at National tyres Chester. Always helpful and efficient.
Easy to get an appointment, helpful and appeared to be honest about whatneeded doing and what was ok to leave a bit longer.
Very helpful. Would use National Tyres and Autocare again
Very good service
The person dealt with couldn't have been more helpful. He explained the issues clearly and advised how best to sort it out. He offered to fix it straight away but due to other commitments this wasn't possible so I was offered the next best time.
Excellent personal service
Excellent and competent service. Polite staff. Good waiting area.
I received excellent, friendly and problem free service.
Quick,friendly and economical service
Friendly helpful staff. Great range of tyres. Extremely quick service despite being busy.
The Chester,Vicars Cross branch has helped out on 2 occasions (myself & my daughter),at short notice----without ripping us off/doing unecessary work. Staff were very helpful,friendly and the work was carried out efficiently. On both occasions we were back on the road with minimum delay. Staff who gave me excellent service today were William Lunt & Marc Gibson
I have been a customer for a number of years, and have always received the same excellant service
I have always received prompt service and balanced advice
Location is on my route into Chester. Always get good advice & service. Prices are mostly reasonable.
Andrew
Staff are friendly, knowledgeable and helpful. Service is always prompt and prices are competitive.
I walked into the Chester branch on a Saturday morning with my daughter's car. They were incredibly helpful and sorted out the issues with a couple of hours. They were polite and professional and unlike many garages, they were not even slightly patronising.
straightforward, easy
The staff were helpful and friendly. They were able to get the part I needed within an hour. The job was completed satisfactorily.
Quite happy Turned up, job done at a fair price
good service competitive price
Extremely helpful-----my daughter had an unexpected puncture today (bank holiday monday)---despite being busy your staff immediately checked the tyre ,fitted a new one (without trying to rip her off), put the wheel on the car--all within the last hour before closing---allowing her to get back on the road with the minimum of hassle.
Good local efficient service.
Steven
Open on a Sunday. Good location and ease of access. Reasonable customer parking area . Approachable staff. Good customer waiting area. Job was done straight away.
Good friendly customer svc and advice
Dave
friendly ,professional and good prices
Helpful, good prices and overall pleasant experience
PAUL
Relaible service and always quick to respond. Prices are also more favourable.
Mark
Quick,efficient service.
Prompt service and very helpful.
complete satisfaction
Speedy service and good value.
Michael
The staff at the Chester branch in Vicars Cross were very helpful and sorted out my car problem in a very professional manner.
Done quickly
Lisa
Always very efficient and trustworthy,always quick and reliable at fixing the problem.
Margaret
can always fit you in and i do trust what they say
Quick, friendly service. Good prices.
Eminae
Fast service good team
Reasonable price
Good price and good service
Quick freindly service
George
Always good, efficient, friendly service at Chester (Tarvin Road) and also in Harrogate (Ripon Road0
Easy and efficient service
Great service from start to finish, well done all
Prompt service,no hassle and friendly helpful staff
TIM
I couldn't fault the service provided, it ticked all the boxes as they say. I will be using this service for my daughters car as well as my own in future for service & MOT and other maintenance tasks. I have used National previously, as it is a brand I would associate with a good reputation in this market sector.
Competitive pricing & excellent service
Good and quick service.
James
Friendly and quick service
Quality service and a competitive price
Every thing was explained to me, very polite and friendly staff.
Quick efficient service
Clear pricing plan. Convenient.
Nigel
great service
excellent and friendly service
good service
John
Excellent corteous service provided
karl
Quick,local @ good price & smile. John in Chester branch
excellent service
c
Excellent service
ROB
My recent visit was attended to promptly and courteously. The tyres fitted and alignment gave my car a firm direct steering. The tyres seem value for money.
Service @ price
Helpful staff, friendly, fit us in at short notice
Excellent service. Already have recommended
Very Professional from booking to completio nof work , Steve kept me fully informed from beginning to end process . he was Able to display both his customer skills and practical skills .
Quick & friendly service.
quick and friendly service. good prices, don't pull the wool over your eyes.
Friendly, approachable, and quick service. Feel trustworthy and honest in both service and advice. Like the link through tyre shopper - confident I'm getting a good deal.
Chantelle
Good service
john
Easy access
Excellent service conducted in a friendly helpful manner
The staff were knowledgeable and gave excellent service during a busy period.
kevin
Great service
lesley
Good service from the guys there - I can drop the car off (without making an appt) and they sort the problem within a couple of hours. Prices are reasonable also. I have used them about 10 times.
very helpful , honest and approachable
9- good service
I have never been disappointed with the service I have received at National in Chester
Efficient, friendly service.
Fast efficient service.
Excellent customer service and good value
Excellent customer service from Paul and his team!
Friendly and quick service, reasonable price
Excellent Service Manager Paul Will use Again Mots Excellent at £27.42
Paul
ALWAYS good natured, sensible responses to my uninformed questions and concerned; ALWAYS doing what they say they will do when they say they will do it; GOOD results.
Great fast service
Lee
Very helpful and friendly staff
Was very happy with the service
Charlotte
easy ordering via internet, progress call from branch to confirm receipt of ordered tyres and to confirm appointment.
Clean surroundings/waiting room. Pleasant staff. Good price offers.
Ray
Excellent Customer Service Will Use Again Paul
Excellent Service From Manager Paul
MOTS AT £27.42 EXCELLENT PRICE WILL USE AGAIN MANAGER PAUL VERY POLITE
Staff are knowlegeable and friendly
Always polite, open good hours, do the job as expected, good price
exelent service
Excellent Customer Service From Paul Will Tell Friends and Family Cheapest Around
EXCELLENT SERVICE FROM PAUL
good reliable local service
Anthony
EXCELLENT SERVICE FROM PAUL ITS A SHAME THERE SHORT STAFF,D CREDIT TO NATINAL TYRES
friendly, approachable staff valuable advice
always efficient
Caroline
Excellent Service From Paul A Credit To National Tyres
Excellent service by the gentleman who I saw today (3rd March 2013 - Chester Branch) He was very helpful and patient and gave an excellent Customer Service. Your colleague is called Paul Hutchinson (at least that's the name on the sales invoice - 64145148)
Value for money competence, professionalism.
Excellent Service From Paul
Paul Excellent Service
Friendly service and good communication. Keeping me informed so I knew exactly where the work was up to.
Paul and Mark Excellent Service Well Done
All the staff at your garage in Vicars Cross Chester were polite,helpful and professional.
GOOS SERVICE AND RELIABLE. FRIENDLY STAFF
ANN
very good service
Morian
good customer service , good value for money, excellent company to deal with
Friendly honest efficient service
Good Prices. Able to organise everything on line.Seen quickly.
Edward
They are friendly, helpful and reliable.
Good prompt service
Speed and efficiency once you were the cheapest
friendly and efficient service
The quickness. The friendly staff
Good Service as usual telling my friends and family to pop in
Great Service thanks to Paul and Mark
EXCELLENT SERVICE FRON PAUL THE MANAGER
Brilliant service every time
Kerrie
good efficient service, good price
Good Customer Service.
Efficiency and low cost
Good, polite service and competitive price.
Saved the day on Easter Sunday when I had a flat :)
emma
I have been to National in Chester 3 times recently, and on each occasion I have received excellent service. I have spent most of my working life at the extreme sharp end of customer service, and so you can rest assured that I know what I am talking about when it comes to QCS (Quality Customer Service)
For the ease of obtaining an appointment and the repairs I needed were fully explained and easily arranged to be undertaken.
They fit tyres ordered from my internet supplier.
I found the staff at the Vicars Cross shop very helpful and courteous, as well as giving me expert advice in a friendly manner. They also completed my work quickly and informed me of what was required prior to commencing.
Good, quick, friendly service
Clive
Polite, attentive staff who carried out their work thoroughly and effectively. Only downside a little late starting after the appointed 10.00 MOT test start.
Philip
As a senior citizen I was extremely impressed by the courtesy and patience showed to me and the efficiency of the work force
Entirely satisfied with the service local friendly and professional
Good service honest opinions
Friendly and professional service
Service and good price deals
Excellent service quick efficient courteous
Staff more pleasant and efficient than they used to be
Honest appraisal of tyre condition after local garage encouraged me to replace tyres too early informative and helpful staff
Terrible coffee rather slow service otherwise excellent
Rating 2 out of 5
Very pleased with the service and staff
Quick and friendly service
Very pleased with this service I had with my new tyre
Excellent service good prices
Had to wait for the job but staff very friendly and would return
Good service within the time stated.
Rating 3.5 out of 5
Efficient / helpful / explained in simple terms what I needed to know about my vehicle / friendly / professional
efficient, friendly and patient service to me who knows nothing about tyres
The local branch always seem able to do the job within a reasonable time. They are quite efficient and do an acceptable job.
Staff very helpful and give honest opinion. No pressure with tyre fitted. MOT service very good
Fitted on time
Helpful and efficient staff
christopher
I always go to Chester National Tyres and every time they are friendly and reliable
Reliable friendly service
Good service went out of way to get tyres I needed
Staff helpful and informative
quick polite service
I HAVE ALWAYS RECEIVED EXCELLENT SERVICE FROM THE STAFF. I AM ALWAYS TOLD WHAT THE PROBLEM IS AND HOW MUCH THE REPAIR WILL COST.
excellent service and advise
Alex
Good friendly efficient staff
Friendly and very helpful service thank you
Accurate and professional assessment good service
The service in the chester branch is outstanding++ from the moment you phone this centre. The staff are all very professional and committed to customer care. They explain things clearly and help you understand what needs doing on your vehicle. They put the customer first and are passionate about giving a good service. They check you are happy with what is being done and make you feel valued.
ken
Courtesy and price
Friendly and efficient and good price
Peter and Kevin were very helpful above and beyond normal service when they were closing they were amazing and I am very grateful
Fast efficient courteous service
Very helpful staff quick service and problem fixed
Helpful staff special offer price
Helpful and friendly always a good price and very punctual
Convenient location tyre shopper prices
Friendly staff competitive pricing speedy service
The quicknes of work done professionalism of staff when asked questions good clean waiting area
The service I get from staff and the product all second to none
Locality easy access and parking price good workmanship
Always helpful and polite give advice on work needed even saying that sometimes nothing is needed
Satisfaction of service
Speed of service friendliness of staff
Quality service and products at value for money prices
Good price given over the phone and good service
Always courteous to all customers but especially ladies
Quick and efficient
Good prompt service clean waiting area reasonable price
Very helpful and efficient
Patricia
Just good service
vetry helpful on site
Prompt service - friendly and obliging staff with excellent commmunication skills.
the team are always pleasant and keen to serve and chat
Friendly staff helpful fixed it quickly and good price
Only tyre fitter open on the 28th December in Chester
An emergency replacement of a catalyst box not held in stock was obtained and fitted within 1 1/4hours the staff worked until after closing time to complete the job a small problem arising from this was fixed next day while I waited minutes only
Excellent service very friendly staff
The men at the Chester branch fitted a new exhaust immediately and also put Antifreeze in my car without a charge fantastic service thank you so much
helen
He was very helpful and polite and gave me a time scale for my job to be completed
Excellent service and advice
I was impressed by the response to my request for winter tyres which is probably not a commonly sold item they were ordered and available for fitting very quickly they were fitting quickly the waiting room was clean and comfortable with lots of useful information clearly displayed friendly and professional staff
Past experience
Excellent service and advice friendly reception and prompt tyre replacement
Friendly trustworthy staff feel confident of their knowledge and honesty
Amy
Excellent professional service little or no wait reasonably priced I like the staff's competence
Relatively good value staff always friendly good advice honest
Staff courteous and helpful gave excellent advice quick and efficient service
Honest and friendly answers from staff reasonable price
Just great service and their honesty
I have always found this place very convenient to home and the staff I encounter are always very helpful and pleasant
The guys did everything I expected of them
Staff friendly knowledgeable and helpful very quick and efficient service gave advice re tracking
Helpful quick pleasant
Best garage locally for workmanship price and speed
Very efficient and friendly good value for money
Value for money good service
Polite helpful and quick to fit me in
Convenient reasonable prices quick
The staff go out of their way to make sure customers get the most suitable deal for their requirement everytime a visit is necessary
Good prompt service given even though almost closing time
Friendly staff and service
Excellent customer service from two different people and good value for money
Prompt responsive service knowledgeable experienced technicians good price good service
Excellent service from fitter who took great care of a vintage vehicle and explained both his concerns and what action he was taking
The level of service provided by the staff was excellent best service I have received from a garage
Taking on difficult job locking wheel nuts with persistence dedication and good humour
Good friendly service
Fast efficient service
Instant and helpful response necessary tyres in stock feeling of confidence in the staff at the depot
My tyre was repaired quickly and efficiently Jason showed me the offending nail in the tyre and then invited us to sit in the office til he repaired it
Good and quick service
Prompt friendly service good explanation of problem/solution
Service
Very efficient and thorough reasonable prices
Service and result
Eric
Helpful friendly staff
Prompt service good value friendly staff and helpful
Nia
Quick service friendly staff
Pleasant efficient expert service
Local friendly service open weekends
Efficient delivery of required service satisfied with results
Dave went out of his way to help me and give advice when I was desperate and anxious Rob was also helpful and approachable great service
Good fast service
james
Friendly staff tidy premises speedy service
National usually have what i need in stock as these tend to be needed at short notice or in an emergency, this is very imortant