National Tyres and Autocare
109 Flaxfield RoadBasingstoke
01256 324 432
Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pm
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Tyres BASINGSTOKE |
Exhausts BASINGSTOKE |
Oil Change BASINGSTOKE
Brakes BASINGSTOKE |
Car Batteries BASINGSTOKE |
Branch listing created by
out of 5
121 review(s) of
This is the second time I have used your branch in Basingstoke, Hampshire. The first time was on a Saturday when I took my commercial van with a noisy exhaust to them. I was served by James Alexander who went to great lengths to find the entire exhaust system from a supplier to be delivered straight away. I was able to walk to my work commitments and by the time I returned a couple of hours later, the van was ready. Yesterday the general engine warning light came on and the handbook said "take to exhaust specialist" I returned and explained to James Alexander who immediately got his team on to it. It turned out to be another issue which they resolved for me and explained (I'm a woman!) what to watch out for in the future (if anything) To have such outstanding service, not once but twice is most unusual and greatly appreciated! Well done and thanks to James and Team!
5 out of 5
I was not reallylooking forward to my visit to the Flaxfield Road,Basingstoke branch because of previous negative experiences.
I really need not have worried A new approach to customeercare.Well done James and his team.It has been a pleasure.
Very helpful but a long wait due to understaffed.
3.5 out of 5
had an emergency with a blown out tyre , which had to be resolved before their 6.00 closing , and was sorted out immediately . Very impressed , that it was done so quickly.
I phoned at 5.15pm, 45 minutes before closing time and they were more than willing change help me out with getting a new tyre. Very efficient
4.5 out of 5
Fantastic "can-do" attitude. Saturday morning & my exhaust literally drops off & drags on the ground. Much calling around & the folk at the national Basingstoke were of only exhaust folk around to even offer to see what they can do on the day. Other dealer in the area were not even prepared to have a look.
Turns out they were able to replace both sections of pipe and get me on the road again.
Really appreciate their willingness to make an effort.
I did not visit a branch I had a fitter respond to a road side tyre failure.
Easy to leave car, do some shopping and came back after an hour an a half and Wheel Alignment completed, staff very good.
Expert, quick service provided at Basingstoke branch - particularly from James
Friendly staff, answered my questions, were able to fit me in at a convenient time.
Great customer service from John and Ansu at Basingstoke branch. Friendly and helpful advice, speedy service. Particularly from John juggling front desk and workshop.
The work was carried out quickly and the staff were courteous and helpful.
I needed a new tyre and was asked by my recovery company to find a local supplier that had the correct tyre in stock. After several phone calls I spoke tomTom at your Basingstoke branch. He was the only person to actually ask questions such as how far do I drive annually and not just go straight in trying to sell me the most expensive option.
When I arrived a couple of hours later Tom remembered our phone conversation and knew exactly what tyre I needed from memory.
Great and friendly customer service; thank you
Helpful, Efficient and speedy service.
The staff are polite and knowledgeable.
Provide advice and guidance.
They work hard to provide a speedy and efficient service.
Never had any problems with work done.
Although your not always the cheapest the reason I came back to national tyres in Basingstoke is the exceptionally good attitude of your people you should be proud of them the only possible way you could improve the experience is not to charge (only joking ) 10 out of 10 well done
Excellent and efficient service.
Thomas Mayes was very helpful with my Saturday booking for my tyres fitment on behalf of tyre shopper. He was knowledgeable and answered my questions about work I will require in the near future. I could also see him going the extra mile for other customers whilst I waited. First visit to national tyres and will definitely come back, it was worth the 22 mile drive from andover to Basingstoke. Please pass on the feedback. Thanks David Beaumont
At my local branch, I received a very good service, at a reasonable price. Also the staff were very polite and helpful.
Excellent customer service from Thomas Lee at my local branch.
Overall, I was very pleased with the service I received. I was reassured that all important checks had been done. I feel that everything was completed thoroughly and in a reasonable amount of time. There was some confusion about pricing, but this was resolved quickly.
4 out of 5
Courteous, efficient service and good prices from Cameron West and Benjamin Lewis.
Great customer service and very friendly in particular Thomas Mays, deputy manager. Very caring and attentive. A real asset to National. We will be back.
Tom Edwards and his staff at the local Basingstoke had excellent "Customer Services" skills each staff member was very help, patient and knowledgeable in answering my questions as I had just came from having my Audi been serviced. The Audi servicing team asked for the back tyres to be replaced, along with rotating the front tyres followed by a wheel aliment to be carried out. I did not agree with what was said so I drove to your store.
they fitted the tyre quickly
the staff were helpful and polite
I never normally complete these feedback forms but after today I just had too.
I visited your Basingstoke Branch (Flaxfield Road) today and the service from the two guys that dealt with me was second to none. Polite, prompt and informative repairs to my corroded alloy wheel. Fantastic job. I am new to the area and the next time I need any of this sort of repair to my car I will be back!!!
Always extremely helpful and friendly
Quick service and very friendly, helpful staffs.
Local, quick service, good price
liked position of branch .Not too difficult to get to. Liked staff.
the service received from Zack Mitchell at your Basingstoke Branch was excellent, everyone hates having visiting Tyre centers as you end up stuck there for ages. i was in and out in 10 mins great services
Very good value when I use Tyreshopper site
Good service and price.
Fast friendly service on a Sunday afternoon
Super fast service and got a real sense that the team took pride in what they were doing. They talked about getting me back on the road in 10 mins and with enthusiasm about the new tyres (Avon 205/17/w).
friendly staff and tyres fitted as promised on time
Promptly and politely dealt with
I turned up at 10 to 6 nearly closing time with a nearly flat rear tyre they could not have been more helpful
Excellent service and friendly staff.
2.5 out of 5
I am reasonably satisfied with the price and quality of the service provided by national tyres.
It wasn't the best service that I've ever had but it was much better than the worst.
Good overall service. Reasonable prices but work took longer to complete than it should due to car being forgotten about. Was given a discount for the inconvenience though.
Really helpful, genuine. Went in, they showed me the problem, I leave it with them and head off in to town. 3 hours later my exhaust is replaced and I'm driving away in what feels like a brand new car. The price was really good too - I actually breathed a sigh of relief!
Good price for MOT. Process was done efficiently and in the one hour indicated.
Quick and efficient service.
Was quite a good service
Friendly and seemed eager to help, despite being short-staffed, which impacted on the waiting time, which is frustrating, bearing mind a window was booked, and prior call being made to check..!
The guys at your Basingstoke branch are superb in every respect.
Professional, knowledgeable service which fixed all my car faults required to get the vehicle through the MOT - they were also friendly & kept me in the loop on progress at all stages both on-site & off.
Managing customer expectations is not easy when you are asking your customers to make costly decisions on remedying vehicle problems, & these guys did that skilfully. I always felt confident that they knew exactly what they were doing & not just "having a punt" with fitting parts to see if it would fix a problem - which I have experienced many times before with other garages.
All in all, a superb service delivery & would like you to pass on my comments to the team from "the alfa man"!
I definitely will not hesitate to return to that branch in the future for all my car servicing needs & also would have no hesitation in recommending the branch to anyone i know who needs car serving in the area.
Good customer service and communication
Approachable, empathetic and understanding the need.
Staff were polite and professional. Premises was clean and tidy. Tyres fitted within time frame.
Friendly helpful staff & reliability of work. no complaints on & off for 20 years
Very friendly people and fast service
Staff helpful, knowledgeable. Service quick and reliable. Unable to comment on facilities as I dropped off and picked up car.
Discounts for AA members
The excellent personalised service provided at the Basingstoke branch by Jarrad. His service was especially notable because he had no support on the day. His colleagues were on holiday or sick so he had to run the entire shop alone. And he performed superbly.
They were very helpful telling me what i need
Price, (Good Value)
Staff I dealt with were professional, and helpful
Friendly service, reasonable prices and good workmanship
Excellent service and all staff are very helpful
In popped in for a tyre and tracking which was done quickly and professionally. I was asked if I
Wanted to go ahead with the tracking on my vehicle. While carrying out the work they noticed that the car
Was out of water and overheating. The staff were very helpful and reviled my car and checked for problems before
I left. I found the whole experience very good and friendly. I don't think I've ever had this sort of service
At a tyre centre before. Thankyou for getting me home safely
Fitted me in on a Saturday afternoon at short notice.
Explained the problem with the car and even offers to show me on the car itself
Very kind and helpful
The garage were very helpful and efficient but I have scored slightly lower because the nearest garage is at Basingstoke (directed here by your customer help line)which is over 20 miles from my home address. Quick Fit have a lot more branches we can use.
Helpful and friendly service and quick
I was visiting a friend in Basingstoke and discovered that a tyre was badly worn and needed replacing. I was not sure of the location of any tyre outlets but found a Kwik Fit outlet. They were less than helpful so i left them and googled another outlet on my iPhone. Arriving at your outlet I was met with courtesy and the tyre was replaced whilst I waited.
Helpful and professional staff
Great service, polite workers helpful especially Tom
Have always found the staff very helpful & nothing is too much trouble.
Good Quality Customer Service.
(3) Customer Service
level of service, quality and price of products
Service prompt and efficient, excellent price for an oil change.
The staff are friendly and helpful and compared to other garages I've used come across trustworthy and honest. The mechanic took me into the workshop and actually showed me the problem and how best to go about fixing it. When I took the car back for it's MOT a few weeks later, despite it failing, the lads went out of their way to help me fix the problem and save some money even though it was nearly closing time.
Helpful, quick service
Friendly staff and a great price
Service and politeness
I had an MOT at your Basingstoke branch and found that the staff were very helpful and professional. They provided me a booking at very short notice. I'm also having some follow up work done on the advisory notice on the MOT certificate. Again they were able to provide a very early booking and kept me informed along the way regarding obtaining spare parts.
Danny Barrett picked up the tyres the day before for fitting the following day. Good service!
Polite very good speed of service and a clean comfortable waiting area. Friendly and well presented staff.These coupled with knowledge of the tyre options I could have had are the reasons I gave a score of 10.
Quick hounest service
very efficient service
friendly and helpful staff
Accessibility of branch and quality of service
Good price & service
The person who sereved me was very helpfull in getting me a discount for 4 tyres and also there is allways room for improvement.
Very good customer service.
Great customer service always happy to help
Helpful staff and competitive price
Price speed of service finish and professionalism
We have always received excellent service and we have recommended friends
Cost and quality of work
Advice courtesy and speed of service
Branch deserves credit they went out of their way to ensure a competative price in a respectful manner