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MOT Centre National Tyres and Autocare - Basingstoke branch

National Tyres and Autocare Basingstoke

National Tyres and Autocare
109 Flaxfield Road
Basingstoke
RG21 8SJ UK
Phone: 01256 324 432

(Next to Hackwood Doctors and opposite the New Inn Pub)

OPENING HOURS:
Monday - Friday: 8.30am - 6.00pm
Saturday: 8.30am - 5pm

Tyre Search

Phone 0800 432 0460
if you need help with your sizes

SERVICES AVAILABLE

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Branch listing created by Mike Bourne

CUSTOMER REVIEWS

Branch Experience
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4.6 out of 5

121 review(s) of Basingstoke

This is the second time I have used your branch in Basingstoke, Hampshire. The first time was on a Saturday when I took my commercial van with a noisy exhaust to them. I was served by James Alexander who went to great lengths to find the entire exhaust system from a supplier to be delivered straight away. I was able to walk to my work commitments and by the time I returned a couple of hours later, the van was ready. Yesterday the general engine warning light came on and the handbook said "take to exhaust specialist" I returned and explained to James Alexander who immediately got his team on to it. It turned out to be another issue which they resolved for me and explained (I'm a woman!) what to watch out for in the future (if anything) To have such outstanding service, not once but twice is most unusual and greatly appreciated! Well done and thanks to James and Team!

Rating 5 out of 5

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I was not reallylooking forward to my visit to the Flaxfield Road,Basingstoke branch because of previous negative experiences. I really need not have worried A new approach to customeercare.Well done James and his team.It has been a pleasure.

Rating 5 out of 5

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Very helpful but a long wait due to understaffed.

Rating 3.5 out of 5

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had an emergency with a blown out tyre , which had to be resolved before their 6.00 closing , and was sorted out immediately . Very impressed , that it was done so quickly.

Rating 5 out of 5

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I phoned at 5.15pm, 45 minutes before closing time and they were more than willing change help me out with getting a new tyre. Very efficient

Rating 4.5 out of 5

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Fantastic "can-do" attitude. Saturday morning & my exhaust literally drops off & drags on the ground. Much calling around & the folk at the national Basingstoke were of only exhaust folk around to even offer to see what they can do on the day. Other dealer in the area were not even prepared to have a look. Turns out they were able to replace both sections of pipe and get me on the road again. Really appreciate their willingness to make an effort.

Rating 5 out of 5

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I did not visit a branch I had a fitter respond to a road side tyre failure.

Rating 5 out of 5

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Easy to leave car, do some shopping and came back after an hour an a half and Wheel Alignment completed, staff very good.

Rating 5 out of 5

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Expert, quick service provided at Basingstoke branch - particularly from James

Rating 4.5 out of 5

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expellant service

Rating 5 out of 5

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Friendly staff, answered my questions, were able to fit me in at a convenient time.

Rating 5 out of 5

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Great customer service from John and Ansu at Basingstoke branch. Friendly and helpful advice, speedy service. Particularly from John juggling front desk and workshop.

Rating 5 out of 5

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The work was carried out quickly and the staff were courteous and helpful.

Rating 5 out of 5

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I needed a new tyre and was asked by my recovery company to find a local supplier that had the correct tyre in stock. After several phone calls I spoke tomTom at your Basingstoke branch. He was the only person to actually ask questions such as how far do I drive annually and not just go straight in trying to sell me the most expensive option. When I arrived a couple of hours later Tom remembered our phone conversation and knew exactly what tyre I needed from memory. Great and friendly customer service; thank you

Rating 5 out of 5

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Helpful, Efficient and speedy service.

Rating 5 out of 5

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The staff are polite and knowledgeable. Provide advice and guidance. They work hard to provide a speedy and efficient service. Never had any problems with work done.

Rating 5 out of 5

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Although your not always the cheapest the reason I came back to national tyres in Basingstoke is the exceptionally good attitude of your people you should be proud of them the only possible way you could improve the experience is not to charge (only joking ) 10 out of 10 well done

Rating 5 out of 5

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Excellent and efficient service.

Rating 5 out of 5

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Thomas Mayes was very helpful with my Saturday booking for my tyres fitment on behalf of tyre shopper. He was knowledgeable and answered my questions about work I will require in the near future. I could also see him going the extra mile for other customers whilst I waited. First visit to national tyres and will definitely come back, it was worth the 22 mile drive from andover to Basingstoke. Please pass on the feedback. Thanks David Beaumont

Rating 5 out of 5

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At my local branch, I received a very good service, at a reasonable price. Also the staff were very polite and helpful.

Rating 5 out of 5

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Excellent customer service from Thomas Lee at my local branch.

Rating 5 out of 5

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Overall, I was very pleased with the service I received. I was reassured that all important checks had been done. I feel that everything was completed thoroughly and in a reasonable amount of time. There was some confusion about pricing, but this was resolved quickly.

Rating 4 out of 5

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Goog service

Rating 5 out of 5

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Courteous, efficient service and good prices from Cameron West and Benjamin Lewis.

Rating 4.5 out of 5

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Great customer service and very friendly in particular Thomas Mays, deputy manager. Very caring and attentive. A real asset to National. We will be back.

Rating 5 out of 5

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Tom Edwards and his staff at the local Basingstoke had excellent "Customer Services" skills each staff member was very help, patient and knowledgeable in answering my questions as I had just came from having my Audi been serviced. The Audi servicing team asked for the back tyres to be replaced, along with rotating the front tyres followed by a wheel aliment to be carried out. I did not agree with what was said so I drove to your store.

Rating 5 out of 5

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they fitted the tyre quickly the staff were helpful and polite

Rating 4.5 out of 5

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I never normally complete these feedback forms but after today I just had too. I visited your Basingstoke Branch (Flaxfield Road) today and the service from the two guys that dealt with me was second to none. Polite, prompt and informative repairs to my corroded alloy wheel. Fantastic job. I am new to the area and the next time I need any of this sort of repair to my car I will be back!!!

Rating 5 out of 5

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Always extremely helpful and friendly

Rating 5 out of 5

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Quick service and very friendly, helpful staffs.

Rating 4 out of 5

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Local, quick service, good price

Rating 4 out of 5

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liked position of branch .Not too difficult to get to. Liked staff.

Rating 4 out of 5

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the service received from Zack Mitchell at your Basingstoke Branch was excellent, everyone hates having visiting Tyre centers as you end up stuck there for ages. i was in and out in 10 mins great services

Rating 5 out of 5

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Helpful

Rating 5 out of 5

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Very good value when I use Tyreshopper site

Rating 4.5 out of 5

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Good service and price.

Rating 5 out of 5

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Fast friendly service on a Sunday afternoon

Rating 5 out of 5

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Super fast service and got a real sense that the team took pride in what they were doing. They talked about getting me back on the road in 10 mins and with enthusiasm about the new tyres (Avon 205/17/w).

Rating 4.5 out of 5

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friendly staff and tyres fitted as promised on time

Rating 5 out of 5

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Promptly and politely dealt with

Rating 5 out of 5

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I turned up at 10 to 6 nearly closing time with a nearly flat rear tyre they could not have been more helpful

Rating 5 out of 5

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I turned up at 10 to 6 nearly closing time with a nearly flat rear tyre they could not have been more helpful

Rating 5 out of 5

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Excellent service and friendly staff.

Rating 2.5 out of 5

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I am reasonably satisfied with the price and quality of the service provided by national tyres.

Rating 2.5 out of 5

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It wasn't the best service that I've ever had but it was much better than the worst.

Rating 4 out of 5

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Good overall service. Reasonable prices but work took longer to complete than it should due to car being forgotten about. Was given a discount for the inconvenience though.

Rating 4 out of 5

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Really helpful, genuine. Went in, they showed me the problem, I leave it with them and head off in to town. 3 hours later my exhaust is replaced and I'm driving away in what feels like a brand new car. The price was really good too - I actually breathed a sigh of relief!

Rating 5 out of 5

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Good price for MOT. Process was done efficiently and in the one hour indicated.

Rating 5 out of 5

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Quick and efficient service.

Rating 4.5 out of 5

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Was quite a good service

Rating 4 out of 5

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Friendly and seemed eager to help, despite being short-staffed, which impacted on the waiting time, which is frustrating, bearing mind a window was booked, and prior call being made to check..!

Rating 4 out of 5

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The guys at your Basingstoke branch are superb in every respect. Professional, knowledgeable service which fixed all my car faults required to get the vehicle through the MOT - they were also friendly & kept me in the loop on progress at all stages both on-site & off. Managing customer expectations is not easy when you are asking your customers to make costly decisions on remedying vehicle problems, & these guys did that skilfully. I always felt confident that they knew exactly what they were doing & not just "having a punt" with fitting parts to see if it would fix a problem - which I have experienced many times before with other garages. All in all, a superb service delivery & would like you to pass on my comments to the team from "the alfa man"! I definitely will not hesitate to return to that branch in the future for all my car servicing needs & also would have no hesitation in recommending the branch to anyone i know who needs car serving in the area.

Rating 5 out of 5

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The guys at your Basingstoke branch are superb in every respect. Professional, knowledgeable service which fixed all my car faults required to get the vehicle through the MOT - they were also friendly & kept me in the loop on progress at all stages both on-site & off. Managing customer expectations is not easy when you are asking your customers to make costly decisions on remedying vehicle problems, & these guys did that skilfully. I always felt confident that they knew exactly what they were doing & not just "having a punt" with fitting parts to see if it would fix a problem - which I have experienced many times before with other garages. All in all, a superb service delivery & would like you to pass on my comments to the team from "the alfa man"! I definitely will not hesitate to return to that branch in the future for all my car servicing needs & also would have no hesitation in recommending the branch to anyone i know who needs car serving in the area.

Rating 5 out of 5

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Sensible pricing

Rating 4 out of 5

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price

Rating 5 out of 5

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Good customer service and communication

Rating 4.5 out of 5

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Approachable, empathetic and understanding the need.

Rating 4 out of 5

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Staff were polite and professional. Premises was clean and tidy. Tyres fitted within time frame.

Rating 4.5 out of 5

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Cheap

Rating 5 out of 5

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Friendly helpful staff & reliability of work. no complaints on & off for 20 years

Rating 5 out of 5

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Very friendly people and fast service

Rating 5 out of 5

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Staff helpful, knowledgeable. Service quick and reliable. Unable to comment on facilities as I dropped off and picked up car.

Rating 4 out of 5

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Discounts for AA members

Rating 4.5 out of 5

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The excellent personalised service provided at the Basingstoke branch by Jarrad. His service was especially notable because he had no support on the day. His colleagues were on holiday or sick so he had to run the entire shop alone. And he performed superbly.

Rating 5 out of 5

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They were very helpful telling me what i need

Rating 4.5 out of 5

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local

Rating 5 out of 5

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Price, (Good Value) Staff I dealt with were professional, and helpful

Rating 4 out of 5

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Friendly service, reasonable prices and good workmanship

Rating 5 out of 5

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Excellent service and all staff are very helpful

Rating 4 out of 5

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In popped in for a tyre and tracking which was done quickly and professionally. I was asked if I Wanted to go ahead with the tracking on my vehicle. While carrying out the work they noticed that the car Was out of water and overheating. The staff were very helpful and reviled my car and checked for problems before I left. I found the whole experience very good and friendly. I don't think I've ever had this sort of service At a tyre centre before. Thankyou for getting me home safely

Rating 5 out of 5

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professional

Rating 5 out of 5

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Fitted me in on a Saturday afternoon at short notice. Explained the problem with the car and even offers to show me on the car itself

Rating 4.5 out of 5

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Very kind and helpful

Rating 5 out of 5

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The garage were very helpful and efficient but I have scored slightly lower because the nearest garage is at Basingstoke (directed here by your customer help line)which is over 20 miles from my home address. Quick Fit have a lot more branches we can use.

Rating 4 out of 5

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Helpful and friendly service and quick

Rating 5 out of 5

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I was visiting a friend in Basingstoke and discovered that a tyre was badly worn and needed replacing. I was not sure of the location of any tyre outlets but found a Kwik Fit outlet. They were less than helpful so i left them and googled another outlet on my iPhone. Arriving at your outlet I was met with courtesy and the tyre was replaced whilst I waited.

Rating 4.5 out of 5

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Helpful and professional staff

Rating 4.5 out of 5

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Great service, polite workers helpful especially Tom

Rating 5 out of 5

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Have always found the staff very helpful & nothing is too much trouble.

Rating 5 out of 5

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Good Quality Customer Service.

Rating 4.5 out of 5

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(1) Transparency (2) Quality (3) Customer Service

Rating 4.5 out of 5

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level of service, quality and price of products

Rating 5 out of 5

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Service prompt and efficient, excellent price for an oil change.

Rating 4 out of 5

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The staff are friendly and helpful and compared to other garages I've used come across trustworthy and honest. The mechanic took me into the workshop and actually showed me the problem and how best to go about fixing it. When I took the car back for it's MOT a few weeks later, despite it failing, the lads went out of their way to help me fix the problem and save some money even though it was nearly closing time.

Rating 5 out of 5

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Helpful, quick service

Rating 5 out of 5

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Excellence

Rating 4.5 out of 5

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Friendly staff and a great price

Rating 4.5 out of 5

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Service and politeness

Rating 5 out of 5

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I had an MOT at your Basingstoke branch and found that the staff were very helpful and professional. They provided me a booking at very short notice. I'm also having some follow up work done on the advisory notice on the MOT certificate. Again they were able to provide a very early booking and kept me informed along the way regarding obtaining spare parts.

Rating 5 out of 5

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Danny Barrett picked up the tyres the day before for fitting the following day. Good service!

Rating 5 out of 5

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Polite very good speed of service and a clean comfortable waiting area. Friendly and well presented staff.These coupled with knowledge of the tyre options I could have had are the reasons I gave a score of 10.

Rating 5 out of 5

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Quick hounest service

Rating 5 out of 5

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very efficient service

Rating 4.5 out of 5

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Customer service

Rating 4.5 out of 5

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friendly and helpful staff

Rating 4.5 out of 5

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Accessibility of branch and quality of service

Rating 4 out of 5

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Good price & service

Rating 5 out of 5

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Hospitality

Rating 4.5 out of 5

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The person who sereved me was very helpfull in getting me a discount for 4 tyres and also there is allways room for improvement.

Rating 4.5 out of 5

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Very good customer service.

Rating 5 out of 5

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Great customer service always happy to help

Rating 4.5 out of 5

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Helpful staff and competitive price

Rating 4 out of 5

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Price speed of service finish and professionalism

Rating 4.5 out of 5

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We have always received excellent service and we have recommended friends

Rating 5 out of 5

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Cost and quality of work

Rating 5 out of 5

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Advice courtesy and speed of service

Rating 5 out of 5

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Branch deserves credit they went out of their way to ensure a competative price in a respectful manner

Rating 5 out of 5

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