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MOT Centre National Tyres and Autocare - Basingstoke branch

National Tyres and Autocare Basingstoke

National Tyres and Autocare
109 Flaxfield Road
Basingstoke
RG21 8SJ UK
Phone: 01256 324 432

(Next to Hackwood Doctors and opposite the New Inn Pub)

OPENING HOURS:
Monday - Friday: 8.30am - 6.00pm
Saturday: 8.30am - 5pm

SERVICES AVAILABLE

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Branch listing created by Mike Bourne

Tyre Search

Phone 0800 432 0460
if you need help with your sizes

CUSTOMER REVIEWS

Online Experience

9 out of 10
Branch Experience

9 out of 10

137 review(s) of Basingstoke
Online & Branch Experience

Branch Experience
Although your not always the cheapest the reason I came back to national tyres in Basingstoke is the exceptionally good attitude of your people you should be proud of them the only possible way you could improve the experience is not to charge (only joking ) 10 out of 10 well done

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Excellent and efficient service.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Thomas Mayes was very helpful with my Saturday booking for my tyres fitment on behalf of tyre shopper. He was knowledgeable and answered my questions about work I will require in the near future. I could also see him going the extra mile for other customers whilst I waited. First visit to national tyres and will definitely come back, it was worth the 22 mile drive from andover to Basingstoke. Please pass on the feedback. Thanks David Beaumont

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
At my local branch, I received a very good service, at a reasonable price. Also the staff were very polite and helpful.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Excellent customer service from Thomas Lee at my local branch.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Overall, I was very pleased with the service I received. I was reassured that all important checks had been done. I feel that everything was completed thoroughly and in a reasonable amount of time. There was some confusion about pricing, but this was resolved quickly.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Goog service

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Courteous, efficient service and good prices from Cameron West and Benjamin Lewis.

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Great customer service and very friendly in particular Thomas Mays, deputy manager. Very caring and attentive. A real asset to National. We will be back.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Tom Edwards and his staff at the local Basingstoke had excellent "Customer Services" skills each staff member was very help, patient and knowledgeable in answering my questions as I had just came from having my Audi been serviced. The Audi servicing team asked for the back tyres to be replaced, along with rotating the front tyres followed by a wheel aliment to be carried out. I did not agree with what was said so I drove to your store.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
I never normally complete these feedback forms but after today I just had too. I visited your Basingstoke Branch (Flaxfield Road) today and the service from the two guys that dealt with me was second to none. Polite, prompt and informative repairs to my corroded alloy wheel. Fantastic job. I am new to the area and the next time I need any of this sort of repair to my car I will be back!!!

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Always extremely helpful and friendly

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Quick service and very friendly, helpful staffs.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Local, quick service, good price

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
liked position of branch .Not too difficult to get to. Liked staff.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
the service received from Zack Mitchell at your Basingstoke Branch was excellent, everyone hates having visiting Tyre centers as you end up stuck there for ages. i was in and out in 10 mins great services

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Helpful

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Very good value when I use Tyreshopper site

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Good service and price.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Fast friendly service on a Sunday afternoon

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Super fast service and got a real sense that the team took pride in what they were doing. They talked about getting me back on the road in 10 mins and with enthusiasm about the new tyres (Avon 205/17/w).

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
friendly staff and tyres fitted as promised on time

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Promptly and politely dealt with

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
I turned up at 10 to 6 nearly closing time with a nearly flat rear tyre they could not have been more helpful

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
I turned up at 10 to 6 nearly closing time with a nearly flat rear tyre they could not have been more helpful

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
It wasn't the best service that I've ever had but it was much better than the worst.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience

Rating 10 out of 10

Online Experience
There were 4 options of an apparently identical tyre for my car. 1 was Audi Only and was was Mercedes only so having put in my reg and you knowing it was a peugeot these didn't need to be shown and only lead to confusion. Having said that, the telephone support identified these. Even so, nobody knew the difference between the £60 tyre and the identical £80 tyre - obviously we took the £60 and yes it matches all of the others on the car.

Rating 8 out of 10

Branch Experience
Good overall service. Reasonable prices but work took longer to complete than it should due to car being forgotten about. Was given a discount for the inconvenience though.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience

Rating 10 out of 10

Online Experience
Very easy to understand.

Rating 10 out of 10

Branch Experience
Really helpful, genuine. Went in, they showed me the problem, I leave it with them and head off in to town. 3 hours later my exhaust is replaced and I'm driving away in what feels like a brand new car. The price was really good too - I actually breathed a sigh of relief!

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Good price for MOT. Process was done efficiently and in the one hour indicated.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Quick and efficient service.

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Was quite a good service

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Friendly and seemed eager to help, despite being short-staffed, which impacted on the waiting time, which is frustrating, bearing mind a window was booked, and prior call being made to check..!

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
The guys at your Basingstoke branch are superb in every respect. Professional, knowledgeable service which fixed all my car faults required to get the vehicle through the MOT - they were also friendly & kept me in the loop on progress at all stages both on-site & off. Managing customer expectations is not easy when you are asking your customers to make costly decisions on remedying vehicle problems, & these guys did that skilfully. I always felt confident that they knew exactly what they were doing & not just "having a punt" with fitting parts to see if it would fix a problem - which I have experienced many times before with other garages. All in all, a superb service delivery & would like you to pass on my comments to the team from "the alfa man"! I definitely will not hesitate to return to that branch in the future for all my car servicing needs & also would have no hesitation in recommending the branch to anyone i know who needs car serving in the area.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
The guys at your Basingstoke branch are superb in every respect. Professional, knowledgeable service which fixed all my car faults required to get the vehicle through the MOT - they were also friendly & kept me in the loop on progress at all stages both on-site & off. Managing customer expectations is not easy when you are asking your customers to make costly decisions on remedying vehicle problems, & these guys did that skilfully. I always felt confident that they knew exactly what they were doing & not just "having a punt" with fitting parts to see if it would fix a problem - which I have experienced many times before with other garages. All in all, a superb service delivery & would like you to pass on my comments to the team from "the alfa man"! I definitely will not hesitate to return to that branch in the future for all my car servicing needs & also would have no hesitation in recommending the branch to anyone i know who needs car serving in the area.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Sensible pricing

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
price

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Good customer service and communication

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Approachable, empathetic and understanding the need.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Staff were polite and professional. Premises was clean and tidy. Tyres fitted within time frame.

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Cheap

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Friendly helpful staff & reliability of work. no complaints on & off for 20 years

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience

Rating 10 out of 10

Online Experience
Very straightforward.

Rating 10 out of 10

Branch Experience
Very friendly people and fast service

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Staff helpful, knowledgeable. Service quick and reliable. Unable to comment on facilities as I dropped off and picked up car.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Discounts for AA members

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
The excellent personalised service provided at the Basingstoke branch by Jarrad. His service was especially notable because he had no support on the day. His colleagues were on holiday or sick so he had to run the entire shop alone. And he performed superbly.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
They were very helpful telling me what i need

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience

Rating 10 out of 10

Online Experience
My order was via the AA website who offered a free Visual summer check from your company. The rest of the communications came from National Tyres and were prompt and precise.

Rating 10 out of 10

Branch Experience

Rating 9 out of 10

Online Experience
I ordered a Summer check as promoted by the AA. My only regret with the arrangement is that I do not have a designated time slot.

Rating 9 out of 10

Branch Experience
local

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Price, (Good Value) Staff I dealt with were professional, and helpful

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Friendly service, reasonable prices and good workmanship

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Excellent service and all staff are very helpful

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
In popped in for a tyre and tracking which was done quickly and professionally. I was asked if I Wanted to go ahead with the tracking on my vehicle. While carrying out the work they noticed that the car Was out of water and overheating. The staff were very helpful and reviled my car and checked for problems before I left. I found the whole experience very good and friendly. I don't think I've ever had this sort of service At a tyre centre before. Thankyou for getting me home safely

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
professional

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Fitted me in on a Saturday afternoon at short notice. Explained the problem with the car and even offers to show me on the car itself

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Very kind and helpful

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
The garage were very helpful and efficient but I have scored slightly lower because the nearest garage is at Basingstoke (directed here by your customer help line)which is over 20 miles from my home address. Quick Fit have a lot more branches we can use.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Helpful and friendly service and quick

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
I was visiting a friend in Basingstoke and discovered that a tyre was badly worn and needed replacing. I was not sure of the location of any tyre outlets but found a Kwik Fit outlet. They were less than helpful so i left them and googled another outlet on my iPhone. Arriving at your outlet I was met with courtesy and the tyre was replaced whilst I waited.

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Helpful and professional staff

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Great service, polite workers helpful especially Tom

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Have always found the staff very helpful & nothing is too much trouble.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Good Quality Customer Service.

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
(1) Transparency (2) Quality (3) Customer Service

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
level of service, quality and price of products

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Service prompt and efficient, excellent price for an oil change.

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
The staff are friendly and helpful and compared to other garages I've used come across trustworthy and honest. The mechanic took me into the workshop and actually showed me the problem and how best to go about fixing it. When I took the car back for it's MOT a few weeks later, despite it failing, the lads went out of their way to help me fix the problem and save some money even though it was nearly closing time.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience

Rating 9 out of 10

Online Experience
Clear website

Rating 9 out of 10

Branch Experience
Helpful, quick service

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Excellence

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Friendly staff and a great price

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Service and politeness

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
I had an MOT at your Basingstoke branch and found that the staff were very helpful and professional. They provided me a booking at very short notice. I'm also having some follow up work done on the advisory notice on the MOT certificate. Again they were able to provide a very early booking and kept me informed along the way regarding obtaining spare parts.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Danny Barrett picked up the tyres the day before for fitting the following day. Good service!

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Polite very good speed of service and a clean comfortable waiting area. Friendly and well presented staff.These coupled with knowledge of the tyre options I could have had are the reasons I gave a score of 10.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience

Rating 10 out of 10

Online Experience
Easy to navigate and user friendly

Rating 10 out of 10

Branch Experience
Quick hounest service

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
very efficient service

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Customer service

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
friendly and helpful staff

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
Accessibility of branch and quality of service

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience

Rating 9 out of 10

Online Experience
Website suddenly adds disposal charges for oil etc at end without any real reference earlier on in the online journey.

Rating 9 out of 10

Branch Experience
Good price & service

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience

Rating 10 out of 10

Online Experience
was easy to order on line once i got all measurments of car,

Rating 10 out of 10

Branch Experience

Rating 9 out of 10

Online Experience
booked on line very easy

Rating 9 out of 10

Branch Experience
Hospitality

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience

Rating 10 out of 10

Online Experience
simple and straitforward ordering method .

Rating 10 out of 10

Branch Experience
The person who sereved me was very helpfull in getting me a discount for 4 tyres and also there is allways room for improvement.

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience

Rating 4 out of 10

Online Experience
The website is easy to navigate, and has the necessary information.

Rating 7 out of 10

Branch Experience
Very good customer service.

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Great customer service always happy to help

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience

Rating 8 out of 10

Online Experience
Conformation that my requested time and date would have been useful rather than we'll contact you if there was a problem. On the day I requested fitting I just rang up to confirm the tyres had come in which they had.

Rating 8 out of 10

Branch Experience
Helpful staff and competitive price

Rating 8 out of 10

Online Experience

Rating 8 out of 10

Branch Experience
Price speed of service finish and professionalism

Rating 9 out of 10

Online Experience

Rating 9 out of 10

Branch Experience
We have always received excellent service and we have recommended friends

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Cost and quality of work

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Advice courtesy and speed of service

Rating 10 out of 10

Online Experience

Rating 10 out of 10

Branch Experience
Branch deserves credit they went out of their way to ensure a competative price in a respectful manner

Rating 10 out of 10

Online Experience

Rating 10 out of 10


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