National Tyres and Autocare 12-14 Kings RoadDorchester DT1 1NQ UK Phone: 01305 263 581
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Tyres DORCHESTER | Exhausts DORCHESTER | Oil Change DORCHESTER Brakes DORCHESTER | Car Batteries DORCHESTER
Branch listing created by Mike Bourne
Branch Experience 4.7 out of 5
295 review(s) of Dorchester
As a former academic I don't do 100! scores: there is always room for subtle improvement! This said, the staff gave informed and polite pre-purchase advice giving me a real sense of confidence in your Dorchester team; I had the alternative of on-premises and online quotations; this was clearly a well-managed retail outlet with the manager taking pride in his operation by personally sweeping the reception floor. In short, all a far cry from another rival operator about a mile up the street in Dorchester that I previously patronised!
Rating 4.5 out of 5
Alan
Staff are always willing to help and always feels like they go the extra mile in terms of the overall customer service experience (particularly the management). Always give peace of mind and never make you feel silly for asking / checking the vehicle itself.
Rating 5 out of 5
Kayleigh
very professional, friendly and efficient staff who could not have been more helpful. extremely pleased and will use your company in the future. thank you
wallace
customer drinks machine would be an added bonus.
William
Superb service from Dan and Harry
Christine
I recently visited the Dorchester (Dorset) Branch. I was very impressed with the quality of workmanship and also the professionalism shown by Michael and his team. The work that was quoted for was alos a lot cheaper than your rival Kwik-fit and best of all I managed to get a 20% discount on my final bill.
Anthony
Very helpful and courteous counter staff. Nothing was too much trouble and everyone was treated with the same care and attention if they wanted new tyres or just a repair.
Liz
Flat tyre on a bank holiday in Dorchester. No problem in fitting us in and informing us at all times of the progress. Excellent customer service and did it quicker than expected.
Brian
I recently had some new tyres put on at the Dorchester branch and I was impressed by the polite and very helpful young man who oversaw the job.
Patricia
I was extremely impressed with the courtesy, professionalusm, and speed of all the staff at Dorchester branch
Ce9
Very efficient service, despite there only being 2 members of staff on duty. Clear explanation of the work necessary. No fuss; no hassle.
Barbara
I had a sudden puncture with a 4 hour journey ahead,Dorchester fitted me in..inbetween running to answer the phone too!!
Angela
Michael Claxton is an excellent manager - he develops customer loyalty and reaps the benefits - we’re fussy customers who normally shop around/switch suppliers however we’ve always used this branch since moving to the area 12 years ago
Anonymous
Well run, friendly, professional branch.
very good service
Len
Good customer service & accommodating. Michael Claxton at your Dorchester branch was particularly helpful.
Rating 3.5 out of 5
The friendly welcome, the professional service and the reasonable prices.
Outstanding customer service.
Friendly people ,very helpful
Good service but had to wait a little for my opointment.
GRAHAM
Good courteous service. An effort is actually made to be professional, unlike some other tyre shops.
Neil
The professionalism of the team was very impressive headed up by Michael Claxton - a real pleasure to do business with.
Professional and efficient and always give the best price
The chap that served me (Michael Claxton, I think) was fantastic. He spotted I had the wrong type of tyre on my vehicle and he was very efficient serving multiple customers at once. And the work was done straight away.
Good sevice
Paul
excellent service
Stephen
Really nice, genuine and professional staff, a real credit to your company. Thank you so much.
PETER
Good service. Very polite
Amazing service by Michael Claxton and Julian Pulford - thank you!!!! It was a Sunday and we had a flat they fitted us in as we were on holiday and had a young baby they took tire off it had a big screw jammed in although hey could repair they put a new tire on and checked all tire pressures and reset our computer! Thank you!!!!
I have just had 2 tyres replaced at Dorchester(1 punctured and 1 replaced on advice of Michael Claxton). As I had to wait for some time I was able to see say what an asset Michael is to the company. On a day when they were very short staffed and obviously under great pressure, he was 100% professional and dealt politely and knowledgeably with customer queries both on site and via the phone. He took time to explain what was happening to each customer and gave advice. What a credit to himself and National Tyres. Sheila Cox
The staff were exceedingly helpful in fitting my new tyre as an emergency last Friday 3 March. unfortunately they did not have a matching Michelin tyre in stock, but they did emphasise that I should go back in the next 30 days for a free tracking check.
The facilities could be improved i.e customer toilets and drinks machine.I know the manager was unfortunately taken ill on the day of my visit,I think more were needed.
Rating 4 out of 5
Great customer service and good prices
Helpfulness whilst very busy
The manager Michael Claxton is always polite and helpful. He explains things in an easy to understand way.
This guy Michael is an amazing asset to your company. He was one man down and really busy.completely sidetracked constantly by the customers trying to access other branches....nightmare...but he kept calm and gave them the correct numbers.
helpful & pleasant service. Reasonable prices. vehicle presented clean & protected.
Price of tyres and service given is excellent
Excellent customer service
Richard
Great online deal with budget tyre. Great friendly and knowledgeable in store service by Michael Claxton.
matthew
Professional, competent and friendly service which could not be faulted.
The service was excellent. I had rear brake pads and discs replaced. I also asked for a quote on new tyres - Michelin energy savers - the quote I got was £350 for all four and I was told this was a special price only applicable when you buy four at once. I then got a quote from DCM Tyres in Blandford and they quoted me £65 per tyre. (This price includes fitting and VAT.) That's £260 for four, and that's their everyday price regardless of how many you purchase. That's a large saving over your quote which I found a bit disappointing.
Good professional service
Your staff are always polite and helpful while not being pushy.
Convenient hours, good personal service. Can be trusted
Polite and professional service
The staff in Dorchester are second to none helpful polite and cheerful
Friendly helpful efficient
Always excellent service
First class service from the moment we stepped in the reception area. We would like to congratulate Daniel Burnett and Reece Taylor on their professionalism. We were also given some excellent advice.
Very halpful and understanding
Very polite staff and fast service
Efficient service given by staff and reliable parts.
Great service
Good friendly service
Good Service and local
good prices and very professional service
simon
Very helpful and explained everything to me clearly
Excellent customer service and clarity of explanation of work
Very helpful and detailed advice and guidance
Giving required solutions on issues.
Friendly customer service
Michael Claxton - he's great - and reason we've been going for 10 years. Excellent product knowledge and customer service - makes a painful visit (no one likes buying tyres) as painless as possible
Very good service, as ever
The price quoted was the price I paid. No "hidden" extras.
Terence
very good
very good customer service
Staff were very helpful; came in with what I thought was a minor problem; investigation showed something more serious in all four tyres so new tyres now on order for next day delivery!
Always quality service from Mike
Mike
Good prices, professional and competent staff and ideal location in the town.
Michael
pleasant staff
rob
Michael Claxton and his team are always very professional. Ready to help. Do a professional job, which is why I keep going back for my motoring needs where applicable.
Excellent and quick service
Excellent service and price
Price, speed and customer service
They spent time & effort cleaning the wheels before fitting new tyres
Price
Rating 3 out of 5
Tom
helpful and knowledgeable staff
Was looked after by the staff and shown other money saving deals/offers that saved me money.
Total satisfaction with all aspects of service provided.
I approached five other tyre suppliers in Dorchester and not only were you the cheapest, but Michael Claxton was the most helpful and informative person I spoke to. I watched the whole tyre changing and tracking process, noting that it appeared to be extremely thorough. Michael's feedback on the condition of my vehicle following inspection was very comprehensive.
Competitive and price matching service. Friendly knowledgeable staff. Seen and work completed within an hour.
Prompt service - excellent cost- peace of mind
Your employee Michael Claxton in the Dorchester branch gave us the most amazing service on Saturday 29/08/15. His customer service skills are second to none with a very pleasant personality and although very busy he managed to fit in a tyre replacement whilst we were shopping as we don't live very close. I hope you can get a message to him as to how impressed we were. Many companies could learn customer service skills from Michael so thank you.
So helpful and efficient
service
Helpful
Very good service regarding a tyre guarantee
Expert & very friendly service from a knowledgable manager. NB whilst checking my tyres the phone rang in the office & whilst he got there ASAP the caller was obviously not happy & said he would make a complaint. I can assert that the manager (Michael Claxton) was at all times helpful & courteous to me & other customers & acted with a very high level of professionalism, even when dealing with the complaining customer.
Efficient, good customer care and explanations.
Alison
Good service, local, tyres in stock
A lady came into the depot while I was there and I felt the staff could have done more to help her. I also feel that they should keep more of the popular size tyres in stock so that you dont have to make two journeys to get tyres fitted.
Polite, helpful and knowledgeable staff. Excellent customer service.
friendly and fast srvice
Good service
They were very helpful
Because the service is just so good. Friendly staff, quick and reliable service.
The level of service at the Dorchester branch was fantastic, the waiting room is kept really clean as is the desk etc. Michael was polite and told us the maximum cost before we went ahead and also thanked us for our service. Well organised and efficient. Great customer care
Friendly and informative service at a very good price.
Phillip
Very honest and helpful staff
Great service as always from National. Stuart at your Dorchester branch yesterday was extremely helpful, polite and friendly from my initial phonecall to the fitting of the new tyres. He also offered some good tyre care advice and made me feel welcome and comfortable throughout the whole process. I would recommend National Tyres without hesitation.
Friendly and helpful staff
Good advice on tyres suitable for my car. Good service.
Natalie
Quick efficient service wth gd advise
Quick efficient service
Michael in the Dorchester Branch was very helpful and professional, top marks!
Problem over tyre delivery
Kevin
Friendliness and efficiency
Carol
I came in on a walk in basis and was dealt with quickly and professionally. I was offered a coffe while I waited and given some much needed advice on maintenance on my tyres.
Excellent customer service. Feels more like a family run business than a national company.
Good service. Honest advice (ie they tell you if your tyres are still ok, rather than trying to get a sale). Also they are happy to check things out eg a rattle.
I found the team very helpful.
Quick friendly service
Very efficient and quick service.
Good clean service and staff polite
good quick service
You're brilliant
I am very happy with the effeciant service I recieved. I contaced the garage and my new battery was fitted within the next hr. The staff were couteous and well manared.
Sarah
I find the staff courteous and informative. Always satisfied with finished work.
David
Good service at good prices. Pleasant, friendly and polite staff.
This is the third time I have used National.The service is always excellent and the staff are courteous.BRILLIANT.
Staff are very polite, and they do their best to fit me in as soon as possible. The work standard is good, and I feel like I'm included in all decision making.
Very helpful. Did precisely what I wanted. Prompt service.
Happy with the service
They are very helpful in our local branch, without being pushy or trying to make us have new tyres before we need to. They almost always have the tyres we need in stock, and if not can get them quickly. They are not a cheap or standard size.
Friendly, punctual, very helpful and efficient staff and service
Very good service
The main reasons for giving this score is for the service, and value for money.
not always the best on price
The quick and efficient way I was dealt with
personal and professional service
Very happy with customer service.
Efficient, professional, service.
very helpful and honest service, prompt attention
Very helpful in recommending the tyres needed and quick fitting.
Good service, excellent advice and good follow- up advice
very helpful, went out of their way to find the tyre required, fast service
Good customer care. Friendly approach towards me and all other customers at time of visit.
a
Very good service.. local store not open on Sundays
Because you dealt with my car within an hour of bringing it to you and were very helpful.
Sally
While waiting in the Dorchester branch today, I observed the staff dealing with a range of customers. It was an exemplary demonstration of customer service during a very busy period and included some challenging customers, some older and with other communication issues. Every staff member without exemption is a credit to your business. Although some distance from my home town, I returned to this branch due to the previous good service and I will again as well as recommending to friends and I believe all the satisfied customers from today will so do. Well done to all.
Very friendly staff and work has been carried out swiftly. Reception area slightly shabby and outdated reading material makes this a 9
Staff very friendly and dealt with enquiry immediately, but slightly shabby reception area.. seen better ones
First contact on the phone was professional, checked my request for new battery was a real problem. This was the 7th call I had made and the engagement and care for me the customer was far superior to the previous 6 calls. Really stood out. I will be back.
prompt and courteous service
Friendly, polite, quick and low cost
jason
Professional advice and excellent customer service.
Good service and good price!
Very competitive prices. Have always got a good choice of tyres in stock. Store manager is very efficient and able to provide a price and availability quickly.
good service, prompt attention
Good service and stock availibility
Robin
Helpful and pleasant staff. Good offers on tyres. Useful safety checks.
Availability of tyres from stock without delay, efficient service, perhaps not as quick as might be desired
Good all round service
Excellent service and vfm
knowledge, politeness
knowledge,understanding, politeness and gsoh
Quick efficient polite helpful service
knowledgeable, professional and approachable staff. excellent.
Having booked in at the last moment, receiving a slot, a warm greeting and with only a half hour window in which to have works done, I came away poorer financially, but richer knowing there are some good people in the workplace offering excellent customer care.
continued good service
The staff at the depot I visited (Dorchester) were professional, friendly and very helpful. I was served by Dean Woolford and he was very polite and professional and put me at ease.
I received first class service by two gentleman from your Dorchester branch after I had broken down and had to be taken to them by the AA. It was refreshing to receive such a good service in this day and age when it is so often lacking. They were extremely professional and kept me informed at every stage and assisted with a detailed list of the work that would be required once I returned to Bath. I can't praise them enough and just wish they were closer to Bath!
Quick, polite service
Denise
Went in to your Dorchester Branch on a Sunday as the battery on my car had packed up completely. Firstly i was amazed to find that it was open on a Sunday unlike a lot of your competitors. Secondly you had what i needed in stock and thirdly the service was brilliant. The person who dealt with me was Michael Claxton according to the receipt, and i just want to say that i found him very helpful, efficient and extremely polite. I went on to puchase a pair of tyres while i was there and he carried out a very thorough check underneath my vehicle which impressed me too. If this is the standard of service on a Sunday, then through the week with full staff on duty must be amazing. Will definitely recommend to others and i will be back to National Tyres when i need anything else
Susan
Very helpful and friendly staff quick and easy with a good price and helful advice
Efficient, professional service
good helpful friendly service
Good Friendly helpful service
very pleased with service
quick friendly service
Good price, reliable service
Because of the "we can go the extra mile " attitude of your staff
good service and good price
Peter
Was good Service and they were very polite seemed to take a while tho. But they were busy to be fair.
Good service and best advice.
Very good customer service, excellent value.
I've always received prompt and efficient service and good advice.
Very helpful, explain things clearly and work is of a high standard.
Amanda
very helpful and competitive prices
Very helpful & polite.
Hilary
Very helpful
friendly staff
Prompt and efficient service
Good service from very polite lads. I liked the way the lad doing the job showed me what he was doing as he did it. I called without making an appointment and had a short wait. I was impressed with the way both lads dealt with other customers whilst I was waiting my turn.
The excellent service offered by Michael, giving clear and concise information and putting my mind at rest
Toby
The staff are always helpful & friendly. The give good unbiased advice on any problems or questions one may have.
Steven
Value for money, helpfulness and politeness of staff, good location,
A very friendly depot, nothing to much trouble
Have used them previous and found them to do a reliable job. Also has kids play park directly opposite, so kids can have a play whilst car is being done.
they were ready at the time that I had arranged,were friendly and only too pleased to answer any questions I raised.
Great service from Michael and his professional, efficient team. 2 tyres fitted (ordered through Tyre Shopper - although on-line price from National was very close)and front wheel alignment done in 30 minutes.
Andrew
Price, Advice (NOT driven by sales pitching, but sound advice for Customer's best interest - given to others while I was waiting) & Friendly positive attitude
Rodger
Mervyn
Although we had to wait longer for exhaust to be replaced it was due to faulty new parts and staff were very friendly
Courtesy to customers in first class combined with a helpful and professional service
Convenience tyre brand price service and recommended
Good professional customer care and service and always clean tidy workshop office
Helpful, professional, speedy service.
Service provided by Micheal was courteous and proffesional to customers at the counter and whilst undertaking telephone enquiries despite being subject to extreme pressure on the day, he is a credit to your organisation. Well done Dorchester.
The effort put in to trying (and succeeding) to find a solution to a puncture issue whilst were were on holiday
Good efficient service but quality control section of invoice not signed hence not 10
Helpfulness of staff and their clear honest dealings with the customer
Friendly staff, good price on tyre purchased, fairly quick service.
Replaced two tyres professionally and promptly despite being very busy due to staff sickness
Very efficient service friendly staff with good knowledge of product
Very helpful staff . Excellant prompt service. Kept to £30 day quote.
They had what I wanted and fitted it quickly and efficiently
Roy
Entirely down to one individual Michael I assume he is the manager if not he should be he is courteous extremely helpful and a credit to you
Service price and availability
Good phone quote initially location prompt service
Prompt & courteous service
Very good service Price Match
Efficient service
I had really good friendly service and a competitive price
Excellent service advice and delivery of offers pleasant manner of staff
Have always found the staff helpful and willing
Friendly service above and beyond care fixed extra problem no charge
Always helpful friendly staff know their job excellent
See below and in stock excellent speed of service
Local excellent service
Good value and service
Prompt service at the time of appointment which had been made earlier efficient processing of customer information helpful attitude of staff
Always a good price and good service though I buy through Tyreshopper
Dealt with Michael Claxton who's customer care and professionalism are outstanding
The manager is most helpful he has the best customer service and is very knowledgeable excellent and well run outlet
Excellent customer service very professional but not pushy and excellent value for money plus free tests
Speed and friendliness of service
Speedy service
My exhaust fell off during a trip to our holiday resort the Dorchester branch served us immediately with very clear explanations about what was happening
Laura
Customer service honesty
Service was prompt and range of tyres well explained
Service was slow had to wait as all staff were busy staff were friendly and helpful appreciate their help as the repair was unprogrammed
Professional service as a woman driver I didn't feel intimidated at all very pleasant staff reception area and working area very clean and tidy
Superb cheerful and courteous staff full of advice and info
Good service competitive price helpful staff
First class service used National Tyres at Dorchester for about 15 years
Very good service and polite staff
Cost and knowledge of staff and quality of service
Excellent service in Dorchester
Very open and honest genuine service friendly staff amd good value you're not treated like an idiot or charged hidden costs
Craig
Very professional advice knowledgeable helpful and courteous staff
Good quick efficient service
Ability to deal with my issue quickly and calmly
Good service but a little expensive compared to online tyre service price
Just amazing friendly sevice
Good job quick cheaper than most garages
very helpful service
very helpful and good price
Value and convenience
Very efficient
They were very helpful on the phone and went out of their way ton xmas eve to help us out as we were on holiday at the time
Feeling getting reliable and cometent service, good availability of tyres
Food advice, knowledge about tyres good customer relations
Good customer service