National Tyres and Autocare Congleton

Tonight I was alerted to a rear side flat tyre as I was leaving work. Luckily the team at National Tyres Congleton were able to fit me in immediately. They were soooo helpful and not only changed the flat tyre but made sure all the others were safe and at the right pressure. They then reset the in car computer and even set my time accurately. I can’t thank them enough - particularly as snow is forecast and I now know I’m safe. The team members I spoke to were Jonny (I didn’t catch a surname) and Rick Kingdon. They truly acted as though nothing was too much trouble, I will definitely be recommending this branch to those I work with in Congleton .

Sue

Had a nightmare with my car, they were so helpful and really looked after me, amazing deal they gave me due to the low prices they offer, no rip offs, outstanding customer service, anything I needed help with they did! I live 1 hour 30 from them but will do the drive for using them from now on!

Chelsea

Thank you so much for fixing my tyre - you're my knights in shining armour! The staff went above and beyond, I'm so thankful.

Hannah

Quick and effective service. Excellent customer care and value for money.

Heather

Fantastic service

NICK

The branch was clean and tidy and I was greeted by friendly staff. They dealt with my car swiftly and offered greet advice. I felt that both the office and garage side of this branch was organised and professional and that the staff were all very happy to be there. First rate customer service!

Katie

Really happy with the service

Ian

Very good worth ever penny

Kyle

Completed before time and very polite all staff

Steve

Very quick and efficient

Patti

I called in for an oil and filter change, left the vehicle and returned 3hours later. The cost was advertised online at £53 but the garage said it was £65. After a discussion they matched online price. Why are these discrepancies??

Terence

First rate service, nothing too much trouble.

Christopher

Friendly, informative and helpful staff. Competative pricing. Quick procedure, very happy with it all.

James

The staff at the Congleton branch are friendly and helpful, this is my second time doing business with them. They explained the situation to me and assisted with communicating and double-checking item availability, along with branch policy regarding MOT Retest fees with their Newcastle branch for me. They gave me plenty of advice for how to maintain my vehicle, and one of the lads even physically showed me one of my worn brake discs to sate my curiosity with regards to how brake disc deterioration works. All staff members whom I interacted with -- whether in-person or over the phone -- offered in my opinion excellent customer service, prompting me to write this feedback. I intend to stick with National now.

James

I was impressed by the product knowledge of the staff and price.

Lewis

I felt that the engineer had my best interests at heart.

Gordon

Jonathan and Richard were very quick to identify the puncture and we're able to carry out a fast repair getting us back on the road quickly.

Siobhan

Very good, helpful and efficient

David

Richard was very good and took the time to show me how the wheel tracking system worked and what future work would be required soon on my car

Paul

Polite; clear communication re: pricing; efficient

MARGARET

good prompt friendly.

Tim

The staff are very courteous and helpful. Unfortunately due to the business of the branch waiting time was extended while they answered the phone or attended to other customers.

Paul

great service and advice

Graham

I much prefer to use smaller tyre companies, I have never had a good experience from a national chain. A local garage sent me to National and I was delighted with the service - all down to helpful, knowledgeable and friendly staff.

James

Rick, the branch manager could not have been more helpful by arranging the part to be ordered by our local branch as our exhaust started to cause us problems near Congleton. Thanks to Rick we made it home and an appoimtment made at our local branch. Rick is a credit to you,

Paul

Fantastic service, very helpful, friendly and quick

Alan

I can not praise and thank the team for their help today. Thank you so much, especially to Richard Kingdon as his professionalism and standards have undoubtedly saved mine and my daughter's life. Thank you!!

Anonymous

James was really helpful. He looked over the car and found the issue. Made me aware of my tyres which I will be returning to have changed. Could recommend the centre more.

Anonymous

Hassle free and professional.

Anonymous

Staff at Congleton branch are very helpful and always happy to help and have gone that bit extra when needed

Jason

James and his colleagues were very professional and were very transparent in what they were doing and talked me through what the problems were and how they would tackle them

Anonymous

They were so helpful nothing was too much. Very quick and efficient

Janeen

Really good service, and good prices

Anonymous

Professional and empathetic approach by James Hankey I Congleton

Gordon

The staff at the Congleton branch are excellent, very friendly and professional. Wrong brake parts delivered by their supplier and they resolved it very quickly and made sure that I was kept up to date with the progress on the repair of the vehicle, could not ask for better service.

Anonymous

Good customer service.

Anonymous

Good customer service.

Anonymous

Sorted me out without any hassle and a brilliant price

Emma

Always helpful & good service

Lee

Fast friendly service with a feeling of knowledge/expertise Manager has good attitude and gets the job done

paul

Quick efficient friendly service and good advice given

Anonymous

Excellent Service Provided

Anonymous

Great service - nothing too much trouble - bent over backwards to fix a problem as quickly as possible.

Anonymous

Great customer service from Jordan Oakes at Congleton

Anonymous

after a visit to the Congleton branch, the staff were excellent, they went beyond what they needed to do and were very professional explaining things clearly I will be recommending them in the future

Anonymous

Good friendly service, competitively priced tyres and they took good care of my alloys.

Anonymous

Excellent helpful and friendly service.i shall be returning for a tyre the same when needed

Anonymous

Helpful kept in loop over what needed to be done

Anonymous

Took my car in at 1200 for a brake pad/disc check, this was done in 25mins with a full breakdown of what the situation was regarding wear and tear. They quoted me a competitive price and got the job done all by 1700. A 5hr turnaround for identification, completing the work and then being on the road again was impressive.

Tom

used national before and happy with the service

David

all good

Anonymous

1. Extremely professional, helpful, attentive and pleasant staff; especially - (RICHARD KINGDON- if you don't do staff mentions then I would appreciate if Richard was aware of this) 2. Unlike the majority of garages I have used in the past, this has to be the only one to have openly given me the option to look at the issues regarding my car myself, whilst Richard explained to me very clearly what the problems were, what and how he was going to fix it and was also very accommodating to any questions I had regarding to the work that was being carried out. 3. Richard went through all the different options and pricing of the tyres that were available, which made everything a lot clearer to myself for me to then make a justified decision about what was within my price range. 4. First class customer service was delivered at all costs. 5. Carried out the work within the time period he had stated at the beginning as well as answering calls and seeing to other customers at the same time. 6. There was a drinks machine available for waiting customers and chairs. 7. I am confident that I will return to have further work done to my car just based on the customer service alone.

Anonymous

Excellent service with state of the art tracking system. Richard particularly helpful with advice

Anonymous

outstanding customer service with great value.

Lee

Good service

Anonymous

Good service

Anonymous

Excellent polite service

Darren

Problem identified and job done.

Anonymous

You get a clear breakdown on cost by the manager with no apparent pressure to purchase unnecessary work but you are given an understanding of any potential difficulties further along. The manager and team were people I felt I could trust - and I will happily return.

Anonymous

Competetive pricing combined with knowledgeable and friendly advise from both Wes and Rick

Anonymous

Excellent customer service

Tracy

Very polite and courteous staff.

Anonymous

have used before, prefer to travel to Congleton (8 miles) rather than use my local Macclesfield branch. Wes and his team are very helpful and knowledgeable. Have been very happy with their service.

Graham

Brilliant,helpful, knowledgeable staff.

Anonymous

Great service, Got me a new exhaust same day.

Matthew

The team were so helpful and friendly Richard Kingdon was particularly good very helpful and informative

Pete

The team were so helpful and friendly Richard Kingdon was particularly good very helpful and informative

Pete

Good service

Anonymous

Fast, efficient and very importantly friendly

Anonymous

Excellent customer service skills, and very good at their job.

Anonymous

The staff were superbly helpful, they put me at ease and made me feel comfortable. They didn't take advantage of a young female having no clue what to do about a flat tyre! The price was very reasonable and I was very happy that I didn't have to have a whole new tyre. The service was really quick and they even turned my warning light off on my dash.

Whitney

Did the job OK.

anthony

Brilliant customer care and pointing out a potentially dangerous problem With my car

Albert

Great service

COLIN

Excellent customer service and price - the guys advised me on how to get the best price for my tyres

Anonymous

set out to go to Wales friday 25th march 2016...200 yds into the journey realised. had serious flat tyre..got enough air into it to get to NATIONAL...walked into garage, and asked for a good Samaritan...Wesley Holehouse stepped forward and asked the problem...invited us into the waiting room or go shopping for 10 mins whilst he investigated the problem..he phoned my mobile within that time and explained that I had at some point picked up a nail / screw, that had caused the problem, and made worse by me driving on it..after discussing with me which tyre I wanted fitting, he said they would get on it right away, should be ready within 15 mins....we returned inside that time, to see my car being taken out of the workshop...tyre fitted / balanced...and ready for the journey to start my holiday..only a 30 minute delay...excellent service...and all done with a smile and a sense of humour....fantastic.... actually showed me the old tyre.....and the damage to the inside as well as the puncture....I have already recommended you to a colleague at work....thank you again....Congleton branch is now on my phone contact list

Anonymous

Fast, efficient, knowledgeable staff who were very professional and friendly in all communications and when repairing the vehicle.

Anonymous

Excellent honest service that made our vehicles road safe...after an mot and purchase! They also were kind enough to spare the time to educate me and continually kept me up to date as our vehicles were repaired and serviced.

Anonymous

Very courteous and helpful.

Anonymous

Great prices local quotes beaten, staff are always lovely and informative. I am always able to get my car booked in for work at the drop of a hat and collect it in no time.

Laura

Service, speed, price match

Anonymous

Helpful and friendly, can match or beat other quotes given by other garages

Anonymous

Friendly service, very welcoming. Cannot give higher yet as first time I have used them so want to see how long the tyre actually lasts.

Anonymous

Friendly and efficient service and advise on state of other tyres

Anonymous

Friendly and efficient service. I have confidence in the quality of the workmanship on my vehicle.

Anonymous

CONGLETON STAFF PROFESSIONALISM A1.AS A CUSTOMER I WAS TREATED HOW A CUSTOMER SHOULD BE.1ST CLASS.

Anonymous

All as per boxes below

Anonymous

Good service. Competative prices . Good workmanship

Anonymous

excellent service, very fast , good pricing, a friendly reception

Anonymous

Price. Polite

Anonymous

Polite, friendly.

Anonymous

help and with care

Anonymous

friendly and quick service

Anonymous

Friendly courteous staff providing good service with competitive prices

Anonymous

Good workmanship, knowledgeable and friendly staff and good value.

alan

It was a "late" job and the parts were slightly delayed being delivered so both members of staff had to stay after normal closing to finish the job. They went the extra mile!

Anonymous

Very polite professional and helpful

Alison

AA discount

Anonymous

Excellent service and friendly staff

Anonymous

Excellent service and friendly staff

Anonymous

Excellent service, friendly staff

Anonymous

Really helpful and polite. Tyre was in stock and changed straight away. Super impressed.

Anonymous

First class sevice

Anonymous

Good value for money (including AA discount), helpfulness and accommodation of staff.

Anonymous

Great Customer Service

Anonymous

Very friendly staff

Tracy

Very friendly staff

Tracy

Very quick efficent service

Colin

No waiting time as they had no one in when I arrived. Easy to park and close to retail park so you can shop while you wait.

Anonymous

main reasons are ticked below.

Anonymous

Quick efficient service

Anonymous

Good price locality

Richard

great service

steven

Good price. Friendly knowledgeable staff- informed me of another potential concern with vehicle. Car was ready when expected. Local.

Anonymous

Efficiancy been put at ease, explained everything in a manner with wich I understood, good and well mannered.

Anonymous

Good customer service

Steve

Very good and prompt service,good advice given

Anonymous

Pleasant manners from the initial enquiry followed by great service!

Anonymous

Excellent friendly service and a good price

Ian

excellent service, thorough, efficient, very clear what i was buying and friendly staff. aa discount beneficial too.

Anonymous

Very helpful and good prices

Katy

No nonesence approach and very friendly service

Anonymous

The service that I received was exceptional.

Anonymous

Called into congleton branch having broken down. Dealt with very promptly and very efficient.

Anonymous

Excellent customer service from Congleton depot

Anonymous

Fast, efficient, caring

Anonymous

Polite and friendly staff. Very efficient

Anonymous

Polite friendly service Good job done

Anonymous

good service, friendly staff

Anonymous

Friendly helpful stsff quick turnaround

peter

Friendly professional service

Anonymous

Excellent service

Anonymous

Good service

Anonymous

Economical, friendly and professional service.

Anonymous

Friendly service & competitive price

Anonymous

Genuinely friendly. Fast service. Very impressed. Normally use Kwik Fit. Will return soon to replace further tyre.

Anonymous

I did not feel like I was going to get ripped off. Brilliant service and customer care was perfect

Anonymous

Staff Polite,friendly and very helpful. Appeared very competent too! Good advise re other future faults and not too pushy.

Anonymous

Helpful staff, quick service, and two for one offer on tyres!

Anonymous

Good all round service. And friendly..

Anonymous

friendly staff, excellent service and the use of new diagnostics technology. Also first excellent clean facility.

Anonymous

Fast, efficient and helpful service !!

Ian

Good service and reasonable price

Anonymous

the service was good the tyres were great value and it was easy to do

Joseph

Really friendly & helpful staff

Scott

Attentive staff, reassuring and positive they would have my car fixed when they promised. Which they did.

Ken

good & quick &friendley service

Anonymous

Competitve price given on first visit.

Anonymous

I was made welcolme and given a coffee without asking The staff were friendly and helpful The price was fair and the tyres fitted in a reasonable time Very pleasant building ( unlike some tyre places!)

Anonymous

Good service

Anonymous

Good service

Anonymous

Competitive price and great service and tyres in stock

Anonymous

Very helpfull, especially as it was the first hour of the new store opening

Anonymous