National Tyres and Autocare Unit 4 Barn RoadCongleton CW12 1LJ UK Phone: 01260 278755
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Tyres CONGLETON | Exhausts CONGLETON | Oil Change CONGLETON Brakes CONGLETON | Car Batteries CONGLETON
Branch listing created by Mike Bourne
Branch Experience 4.8 out of 5
161 review(s) of Congleton
Quick and effective service. Excellent customer care and value for money.
Rating 5 out of 5
Mark
Fantastic service
NICK
The branch was clean and tidy and I was greeted by friendly staff. They dealt with my car swiftly and offered greet advice. I felt that both the office and garage side of this branch was organised and professional and that the staff were all very happy to be there. First rate customer service!
Katie
Really happy with the service
Ian
Very good worth ever penny
Kyle
Completed before time and very polite all staff
Steve
Very quick and efficient
Patti
I called in for an oil and filter change, left the vehicle and returned 3hours later. The cost was advertised online at £53 but the garage said it was £65. After a discussion they matched online price. Why are these discrepancies??
Rating 4.5 out of 5
Terence
First rate service, nothing too much trouble.
Christopher
Friendly, informative and helpful staff. Competative pricing. Quick procedure, very happy with it all.
James
The staff at the Congleton branch are friendly and helpful, this is my second time doing business with them. They explained the situation to me and assisted with communicating and double-checking item availability, along with branch policy regarding MOT Retest fees with their Newcastle branch for me. They gave me plenty of advice for how to maintain my vehicle, and one of the lads even physically showed me one of my worn brake discs to sate my curiosity with regards to how brake disc deterioration works. All staff members whom I interacted with -- whether in-person or over the phone -- offered in my opinion excellent customer service, prompting me to write this feedback. I intend to stick with National now.
I was impressed by the product knowledge of the staff and price.
Lewis
I felt that the engineer had my best interests at heart.
Gordon
Jonathan and Richard were very quick to identify the puncture and we're able to carry out a fast repair getting us back on the road quickly.
Siobhan
Very good, helpful and efficient
David
Richard was very good and took the time to show me how the wheel tracking system worked and what future work would be required soon on my car
Rating 4 out of 5
Paul
Polite; clear communication re: pricing; efficient
MARGARET
good prompt friendly.
Tim
The staff are very courteous and helpful. Unfortunately due to the business of the branch waiting time was extended while they answered the phone or attended to other customers.
great service and advice
Graham
I much prefer to use smaller tyre companies, I have never had a good experience from a national chain. A local garage sent me to National and I was delighted with the service - all down to helpful, knowledgeable and friendly staff.
Rick, the branch manager could not have been more helpful by arranging the part to be ordered by our local branch as our exhaust started to cause us problems near Congleton. Thanks to Rick we made it home and an appoimtment made at our local branch. Rick is a credit to you,
Fantastic service, very helpful, friendly and quick
Alan
I can not praise and thank the team for their help today. Thank you so much, especially to Richard Kingdon as his professionalism and standards have undoubtedly saved mine and my daughter's life. Thank you!!
Anonymous
James was really helpful. He looked over the car and found the issue. Made me aware of my tyres which I will be returning to have changed. Could recommend the centre more.
Hassle free and professional.
Staff at Congleton branch are very helpful and always happy to help and have gone that bit extra when needed
Jason
James and his colleagues were very professional and were very transparent in what they were doing and talked me through what the problems were and how they would tackle them
They were so helpful nothing was too much. Very quick and efficient
Janeen
Really good service, and good prices
Professional and empathetic approach by James Hankey I Congleton
The staff at the Congleton branch are excellent, very friendly and professional. Wrong brake parts delivered by their supplier and they resolved it very quickly and made sure that I was kept up to date with the progress on the repair of the vehicle, could not ask for better service.
Good customer service.
Sorted me out without any hassle and a brilliant price
Emma
Always helpful & good service
Lee
Fast friendly service with a feeling of knowledge/expertise Manager has good attitude and gets the job done
paul
Quick efficient friendly service and good advice given
Excellent Service Provided
Great service - nothing too much trouble - bent over backwards to fix a problem as quickly as possible.
Great customer service from Jordan Oakes at Congleton
after a visit to the Congleton branch, the staff were excellent, they went beyond what they needed to do and were very professional explaining things clearly I will be recommending them in the future
Good friendly service, competitively priced tyres and they took good care of my alloys.
Excellent helpful and friendly service.i shall be returning for a tyre the same when needed
Helpful kept in loop over what needed to be done
Took my car in at 1200 for a brake pad/disc check, this was done in 25mins with a full breakdown of what the situation was regarding wear and tear. They quoted me a competitive price and got the job done all by 1700. A 5hr turnaround for identification, completing the work and then being on the road again was impressive.
Tom
used national before and happy with the service
all good
1. Extremely professional, helpful, attentive and pleasant staff; especially - (RICHARD KINGDON- if you don't do staff mentions then I would appreciate if Richard was aware of this) 2. Unlike the majority of garages I have used in the past, this has to be the only one to have openly given me the option to look at the issues regarding my car myself, whilst Richard explained to me very clearly what the problems were, what and how he was going to fix it and was also very accommodating to any questions I had regarding to the work that was being carried out. 3. Richard went through all the different options and pricing of the tyres that were available, which made everything a lot clearer to myself for me to then make a justified decision about what was within my price range. 4. First class customer service was delivered at all costs. 5. Carried out the work within the time period he had stated at the beginning as well as answering calls and seeing to other customers at the same time. 6. There was a drinks machine available for waiting customers and chairs. 7. I am confident that I will return to have further work done to my car just based on the customer service alone.
Excellent service with state of the art tracking system. Richard particularly helpful with advice
outstanding customer service with great value.
Good service
Excellent polite service
Darren
Problem identified and job done.
You get a clear breakdown on cost by the manager with no apparent pressure to purchase unnecessary work but you are given an understanding of any potential difficulties further along. The manager and team were people I felt I could trust - and I will happily return.
Competetive pricing combined with knowledgeable and friendly advise from both Wes and Rick
Excellent customer service
Tracy
Very polite and courteous staff.
have used before, prefer to travel to Congleton (8 miles) rather than use my local Macclesfield branch. Wes and his team are very helpful and knowledgeable. Have been very happy with their service.
Brilliant,helpful, knowledgeable staff.
Great service, Got me a new exhaust same day.
Matthew
The team were so helpful and friendly Richard Kingdon was particularly good very helpful and informative
Pete
Fast, efficient and very importantly friendly
Excellent customer service skills, and very good at their job.
The staff were superbly helpful, they put me at ease and made me feel comfortable. They didn't take advantage of a young female having no clue what to do about a flat tyre! The price was very reasonable and I was very happy that I didn't have to have a whole new tyre. The service was really quick and they even turned my warning light off on my dash.
Whitney
Did the job OK.
anthony
Brilliant customer care and pointing out a potentially dangerous problem With my car
Albert
Great service
COLIN
Excellent customer service and price - the guys advised me on how to get the best price for my tyres
set out to go to Wales friday 25th march 2016...200 yds into the journey realised. had serious flat tyre..got enough air into it to get to NATIONAL...walked into garage, and asked for a good Samaritan...Wesley Holehouse stepped forward and asked the problem...invited us into the waiting room or go shopping for 10 mins whilst he investigated the problem..he phoned my mobile within that time and explained that I had at some point picked up a nail / screw, that had caused the problem, and made worse by me driving on it..after discussing with me which tyre I wanted fitting, he said they would get on it right away, should be ready within 15 mins....we returned inside that time, to see my car being taken out of the workshop...tyre fitted / balanced...and ready for the journey to start my holiday..only a 30 minute delay...excellent service...and all done with a smile and a sense of humour....fantastic.... actually showed me the old tyre.....and the damage to the inside as well as the puncture....I have already recommended you to a colleague at work....thank you again....Congleton branch is now on my phone contact list
Fast, efficient, knowledgeable staff who were very professional and friendly in all communications and when repairing the vehicle.
Excellent honest service that made our vehicles road safe...after an mot and purchase! They also were kind enough to spare the time to educate me and continually kept me up to date as our vehicles were repaired and serviced.
Very courteous and helpful.
Great prices local quotes beaten, staff are always lovely and informative. I am always able to get my car booked in for work at the drop of a hat and collect it in no time.
Laura
Service, speed, price match
Helpful and friendly, can match or beat other quotes given by other garages
Friendly service, very welcoming. Cannot give higher yet as first time I have used them so want to see how long the tyre actually lasts.
Friendly and efficient service and advise on state of other tyres
Friendly and efficient service. I have confidence in the quality of the workmanship on my vehicle.
CONGLETON STAFF PROFESSIONALISM A1.AS A CUSTOMER I WAS TREATED HOW A CUSTOMER SHOULD BE.1ST CLASS.
All as per boxes below
Good service. Competative prices . Good workmanship
excellent service, very fast , good pricing, a friendly reception
Price. Polite
Polite, friendly.
help and with care
friendly and quick service
Friendly courteous staff providing good service with competitive prices
Good workmanship, knowledgeable and friendly staff and good value.
alan
It was a "late" job and the parts were slightly delayed being delivered so both members of staff had to stay after normal closing to finish the job. They went the extra mile!
Very polite professional and helpful
Alison
AA discount
Excellent service and friendly staff
Excellent service, friendly staff
Really helpful and polite. Tyre was in stock and changed straight away. Super impressed.
First class sevice
Good value for money (including AA discount), helpfulness and accommodation of staff.
Great Customer Service
Very friendly staff
Very quick efficent service
Colin
No waiting time as they had no one in when I arrived. Easy to park and close to retail park so you can shop while you wait.
main reasons are ticked below.
Quick efficient service
Good price locality
Richard
great service
steven
Good price. Friendly knowledgeable staff- informed me of another potential concern with vehicle. Car was ready when expected. Local.
Efficiancy been put at ease, explained everything in a manner with wich I understood, good and well mannered.
Good customer service
Very good and prompt service,good advice given
Pleasant manners from the initial enquiry followed by great service!
Excellent friendly service and a good price
excellent service, thorough, efficient, very clear what i was buying and friendly staff. aa discount beneficial too.
Very helpful and good prices
Katy
No nonesence approach and very friendly service
The service that I received was exceptional.
Called into congleton branch having broken down. Dealt with very promptly and very efficient.
Excellent customer service from Congleton depot
Fast, efficient, caring
Polite and friendly staff. Very efficient
Polite friendly service Good job done
good service, friendly staff
Friendly helpful stsff quick turnaround
peter
Friendly professional service
Excellent service
Economical, friendly and professional service.
Friendly service & competitive price
Genuinely friendly. Fast service. Very impressed. Normally use Kwik Fit. Will return soon to replace further tyre.
I did not feel like I was going to get ripped off. Brilliant service and customer care was perfect
Staff Polite,friendly and very helpful. Appeared very competent too! Good advise re other future faults and not too pushy.
Helpful staff, quick service, and two for one offer on tyres!
Good all round service. And friendly..
friendly staff, excellent service and the use of new diagnostics technology. Also first excellent clean facility.
Fast, efficient and helpful service !!
Good service and reasonable price
the service was good the tyres were great value and it was easy to do
Joseph
Really friendly & helpful staff
Scott
Attentive staff, reassuring and positive they would have my car fixed when they promised. Which they did.
good & quick &friendley service
Competitve price given on first visit.
I was made welcolme and given a coffee without asking The staff were friendly and helpful The price was fair and the tyres fitted in a reasonable time Very pleasant building ( unlike some tyre places!)
Competitive price and great service and tyres in stock
Very helpfull, especially as it was the first hour of the new store opening