National Tyres and Autocare 98 Commercial RoadTottonSouthampton SO40 3AG UK Phone: 023 8086 4864
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Branch listing created by Mike Bourne
Branch Experience 4.8 out of 5
194 review(s) of Southampton (Totton)
The Professional and helpful manner of all of the Team at the Totton, Southampton Branch led by Simon - as per usual I felt I was in safe hands and had total confidence in the advice and assistance that was provided
Rating 5 out of 5
Andy
Very helpfully replaced the brake fluid and coolant which was done promptly and at a good price. Thank you.
Andrew
Quick....easy....great service 👍👍👍
Peter
Good Service -Will use again
Rating 4.5 out of 5
Trevor
Very quick and efficient service to replace tyre. Also without prior notice repaired damaged rim on another wheel (had to remove tyre and rebalance) Thank you
Timothy
Easy to book. Staff friendly and gave accurate time to pick up and cost.
Chris
Good Service
I took my car to the Totton branch today, a Sunday after ringing up saying I had had a problem with my car battery and they said come straight in and they would look at it. A very friendly efficient service. The guy who helped me was so helpful and efficient. I am sorry I do not have his name but code 7172.
Clare
Always really helpful.
Lynn
Very good service, polite, friendly, fitted tyres quickly.
Clark
Very professional and friendly service
Jane
Good customer relations and efficient workmanship
Quick and courteous service
Thomas
Very happy customer
Dean
On holiday and stupidly caught a curb out of sight from the driving position, after changing the wheel I was directed to your depot at Totten by a passer by. Feeling slightly tense and annoyed with myself, the service could not have been better! The man serving us, Simon Hornett, confirmed he had the right size tyres, immediate relief! And then went through the aspects of the 3 brands available. I decided to have 2 as a result of his knowledge and courteous manner.
Stanley
Nice welcome, pleasant manager, tyre ready when it was supposed to be.
Doug
Courteous , efficient
Sean
On every occassion I have visited this branch I have found them to be friendly, knowledgable and efficient. Even listening to how they have served others shows I am not alone in this level of service.
Toby
Very good. This is a small tyre fitting unit with a very personable crew. Pleasant greeting on arrival and clear information on timings etc. Had new Avon ZX7 tyres fitted and questions about it were answered with knowledge. Hearing other conversations between customers and the main staff member ( supervisor ?) I believe their experiences would be no different.
John
Fast efficient service
L
Very helpful, quick and efficient.
Celia
Very friendly and professional staff
Danielle
Good service and quick tire replacement
Helpful, polite, efficent, good prices and knowledgable.
Kevin
I had my car booked in for 2.00 but arrived earlier and they started on my car straight away. The gentleman who served me Cameron West was amazing, friendly and knowledgeable. I had 4 tyres and brake discs fitted and this was done within 2 hours.
nicki
quick and efficient.Very helpful staff
Anonymous
The branch at Portsmouth was running with just two staff and the chap on the desk said it would be a two hour wait. He was kind enough to find out if Totton Branch had a tyre available and check on their current situation with custom. Totton staff were excellent throughout the whole process.
Rating 4 out of 5
Good local service Only delay was BT Fleet approval
Stuart
Good service, nothing too much trouble
Staff are very helpful
easy to order on the website. Fast and efficient service. Polite staff.
MARK
Had a puncture this morning which resulted in a new tyre. Received excellent service from friendly staff and was back on the road within 20 minutes.
The genuine spirit to ensure that, as a Customer, we receive the right product at the right price and have the work carried out in a competent, timely and trusted manner. I observed a genuine sense of pride of workmanship and high level customer satisfaction
Speed and efficiency
Excellent service and customer care, good prices.
The staff were very pleasant and carried out the work very quickly and to a very good standard. Nice to see them using torque wrenches to do the final tightening of the wheel studs. I will be using them again in the future. The tyres I purchased were far cheaper than anywhere else I looked.
Ian
The staff were quick, polite and helpful
Good fast service.
Lee
Competitive price, local access, friendly staff.
Adrian
I was seen straight away and was dealt with very professionally
A very efficient and courteous service.
I have used this branch for tyres for both our family cars for many years, good honest service.
timothy
very polite and fast service.
martin
Good value for money
Ben
Very pleased with service given and price charged
Philip
Fast, friendly and professional service
Helpful staff but long wait
Stephen
Staff very friendly and changed my tyres in 30 minutes.
Polite and helpful service
Darren
Efficient. Ordered part very quickly. Booked in repair and very accommodating.
Quick efficient service
My first visit to 98 Commercial Rd Totton Staff were approachable n friendly but did not complete job properly (fitted by Simon Hornett, quality controlled by Jack Allen. Total cost = £91), resulting in broken new valve n flat tyre yet again by the time l drove back to London. I was stranded in London (l live in Bedford). It was very stressful as I had to call out AA thrice b4 my car was eventually towed to the next National tyre at 198 Cambridge Road Kingston-upon-Thames. Rhys, the Assistant Manager, was superb. He listened and was sympathetic n organised for my tyre to be fixed free of charge immediately. Cameron the mechanic was thorough with his work, making time to explain what was wrong. Rhys n Cameron put my faith back in National Tyres.
Great Service
Keith
You have to watch them to be sure that the work is done. When I went back after 2 weeks they discover the valve is leaking. Asking them how is possible because was changed with a new one 14 days ago the were rude. Pretending that was done they said "take your car ". They forget to put the nut lid back so I've done 3 way for a job of very poor quality . Finally I had a new valve in an another work shop. Why they charge 10£ ? you can see on invoice
Friendly, helpful, swift service at a reasonable price
Helpful and efficient
Good service & prices
good service and price plus availability.
The whole experience was very efficient.
Linda
excellent service and very quick
Helen
I made a phone call to check opening times and the gentleman on the line was extremely cheerful and suggested I call in anytime that day.
Good prices for the specific Barum tyres I required with excellent fast service. I ordered online one day and had them fitted the next.
Great service
Neil
Friendly, knowledgable, professional and helpful staff - particularly Paul Stocker that did the fitting. Good value for money.
Kathryn
Good Service,friendly efficient staff
When I arrive review what was the problem given time it would be until they could do my car. Also the time given was delivered.
Efficient fast and good service
Always had good service from my centre in Totton. Not the most competitive prices which is reason for not giving 10
Michael
Friendly service every visit I've been!
Convenient location. Good stock of tyres. Competitive prices and excellent service.
Speedy service
Vincent
GREAT SERVICE
The reason that I am giving a 9 score is purely down the professionalism of the two employees at your Totton branch, who against all the odds that have been stacked up against them by being severely short staff they are managing to struggle on being friendly & providing the best possible service that they can manage. On visiting the branch last week Mike & Paul were trying to answer phones for enquires, fit tyres & exhausts & deal with customers who were all very sympathetic as apparently they usually have five staff at the branch and are left with only two now! I feel that you as a company need to address this situation for your remaining two employees. They are a credit to the company and are delivering the best service they can for you but are sorely stretched. I did let them know that I would send an email to highlight the situation from a customers observations, please be aware that both gentlemen did not bring this to my attention but I asked why there were only two fitters on shift as they were struggling to get to phones. I am also an employer & quite frankly I would never let my business become so understaffed. I think that you need to give much more support to your Totton branch as you may well end up with a workforce of zero! I am absolutely amazed that a well established company like National Tyres cannot seem to be able to a simple task of employing workers.
the guy who runs the shop.excellent
Top people
Pawel
Superb Service Great Prices
SUPERB SERVICE
Personal letter of offers and close proximity
Professional and courteous hard working staff who are keen worker at all times.
Very good and quick service.
Staff very helpfull and service received was extremely quick
Friendly trustworthy chap great service.
Scott
Efficient and polite staff Kevin was very helpful over the telephone. Kevin checked all my tyres and made his recommendations he was very helpful today . Thank You
Prompt and friendly service and good price.
Good service at a reasonable price.
Very efficient service
darren
I am very satisfied with my budget tyres and tracking.
Very good service
Good value and good customer service.
easy to order online and book slot
stewart
Very good, efficient and courteous service. We have always gone to the Totton branch of National and have always received the same well run service.
Jenny
Like service etc
Service and customer service
professional approach, quality and speed
very good service
It was good - maybe not the cheapest Nice guys to do business with - maybe spruce up the reception a bit but it is after all a workshop - tyre selection good
Very helpful and prompt service
Helpful
I received good friendly service.
for the points i have ticked below
Kind, honest and friendly people
Abigail
Great services and a great under standing of customers too . Your staff at your Totton branch are amazing and are very professional as a customer your company should take in to account how hard working your staff in your totton branch are and they are never rude and are always very polite so I myself would score them 10/10 . ( used totton branch today 03/10/14 )
Joanne
just simply excellent service,helpful and polite staff
richard
Always helpful and will fit you in as soon as possible
The team were nice to talk to and were vray happy in work place
Staff seem helpful and efficient and there is a reasonable choice of tyres.
Douglas
Price and Service.
Mike
Great service.
Excellent and prompt customer service.
Quick friendly service
Vvery helpfull
I take it 10 is high found totton branch very helpfull on the phone and the service given by James second to none,will definitely use again
the staff were especially friendly
Ther overall quality of service - friendly staff, quick service, competitive prices. All this on Easter Sunday which was convenient.
Very quick and polite service.
James
the helpfulness in bringing foreward my booked appointment with speed of service.
Excellent service did exactly what they said they'd do !!!
Good service. Unfortunately one tyre was out of stick, so more expensive substitute required
Helpful, friendly staff.
Quick reliable service
Very helpful an quick
Problem free service and stock of my prefered tyre at accecpable price
quick friendly service
the service was excellent
Excellent service. Very patient with me not being able to find my locking wheel nut!
Great Service and great price
Good prices, helpful staff -just a little slapdash,therefore 9. Convenient to where I live. Had work done there lots of times with no resultant problems.
All the guys there are friendly and give a great service, and go the 1 step further, also competitive price and speed of service
They were very quick installing the new brakes on my car. And I didn't have to wait to be seen, however I was there early in the morning, and no-one else was in the store being served.
I was very happy with the quick and efficient service I received
Very effiecent and honest
Prompt friendly and efficient service
Very helpful and efficient
Have been using for some time now always received excellent service
Speed of service
Helpful staff prompt service
Very courteous and helpful staff reasonable charges
Excellent service
Friendly staff and quick service
Good price and very helpful staff
Efficient fast polite service
Service
Excellence of service
Friendly and efficient service even when returned as tracking still out nothing was too much hassle
Quick efficient polite and pleasant
Local polite honest quick service
Helpful polite quick staff
Good value and helpful but vehicle left unlocked with window open and immobiliser accessible following fitting
Fast service pleasant staff reasonable price
Excellent service at Totton branch good price aswell
Professional quick friendly service
Fast and efficient service
Time and guarantee
Knowledgable assistance convenience time effective
Staff very friendly and professional they found me the best tyres at a good price and I am very impressed at the speed of service
Rating 3.5 out of 5
No booking appointment competitive price helpful attitude
Quick service
Price good service good 100% happy
Friendly and very approachable
Jasmine
I was impressed by the friendly but professional service at Totton
Fantastic quick service great honest man who dealt with me
Prompt and professional service
Fast professional service at a good price (actually cheaper than quote)
kevin
Very friendly excellent service fast and efficient
Cheryl
Excellent service very friendly good work and fast
Prompt courteous service
Always very helpful and friendly and give good advice pleased with quality of products
Workmanship was carried out very good
Stable reliable company
Very helpful staff
Good service
Staff were friendly and quick
The work was carried out within the time that i was quoted and i felt the price was appropriate
Good service and price and they phoned back when they said they would
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