National Tyres and Autocare Ratcliffe TerraceEdinburgh EH9 1SS UK Phone: 0131 667 2038
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pm
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Tyres EDINBURGH (RATCLIFFE TERRACE EH9) | Exhausts EDINBURGH (RATCLIFFE TERRACE EH9) | Oil Change EDINBURGH (RATCLIFFE TERRACE EH9) Brakes EDINBURGH (RATCLIFFE TERRACE EH9) | Car Batteries EDINBURGH (RATCLIFFE TERRACE EH9) | MOT EDINBURGH (RATCLIFFE TERRACE EH9)
Branch listing created by Mike Bourne
Branch Experience 4.7 out of 5
337 review(s) of Edinburgh (Ratcliffe Terrace EH9)
I was helped by Scott and he was absolutely fantastic. Please feed this back to senior management as he deserves to be recognised for excellent service. I do not require a £10 off voucher as unfortunately this branch is not local to me but I wanted to commend Scott on his service.
Rating 5 out of 5
Mandi
Very pleasant young man ,quick job well done
Ian
Flawless, quick & easy, ready to help approach.
Rating 4.5 out of 5
Milena
very efficient and helpful
Irene
I had two new tyres fitted in the branch. However, new safety valves were not fitted as quoted on the invoice.
Rating 3.5 out of 5
John
All staff were very friendly and efficient
Susan
Excellent service and price
May
Friendly, courteous and prompt service from staff. Joe and Scott particularly
Janice
Joe and team really went the extra mile today. A credit to your company.
Jim
Car taken on time & returned on time.
Excellent work. Good customer service provided by Scott.
Peter
My car needed an MOT. Timing was bad for me as our holidays start on coming Monday. I called in on Monday (a week before holidays) and the guys managed to squeeze me in for the coming day, although branch was very busy. Good that they did as a major fault made my car fail the MOT. Their recommendation allowed to speed up the repair in a nearby garage (their equipment was not sufficient for doing this job) and my car was repaired on the next day. The day after I had the car re-tested and it passed. So all on time to start relaxed holidays. Joe and George did a friendly and great job. Thanks to them.
Lutz
I came back to same branch as the guys were VERY helpful and friendly especially Joe. He was there in both occasions and he definitely did a very good job both times. I am a happy customer! Many thanks!
Nachwan
Always really helpful, excellent service
Vlade
Really helpful and friendly guys, even though they were incredibly busy.
Deborah
Convenient, friendly
Rating 4 out of 5
Guangjie
Absolutely a pleasure to visit with Paul and Joe giving a great service, a credit to your company. Keep up the excellent work.
Steve
Quick, helpful and friendly service. Greatly appreciated.
Rosslyn
Extremely helpful and efficient service
Ronnie
Always very friendly and helpful service.
The tyres fitted were not the ones I ordered when attended the Branch and given a cost for over the phone the previous day. However I was assured they are better so did not take the matter further.
Robert
Quick service, good price
Quick, helpful service. The premises are much tidier than they were last time I visited. I appreciated the advice on my brake pads which was delivered in a helpful and not a pushy way.
Brian
Dropped and collected wheel which had tyre replaced at time stated. All very convenient thanks.
Donald
I I had a puncture on Tuesday of this week and despite the efforts of several fitters I was required to re visit the branch 3 times before finally securing success earlier today. During my several visits the staff proved most apologetic and showed genuine concern for my dilemma.
Graham
Branch staff always very helpful and efficient
Staff are always very helpful and efficient.
Quick friendly service
James
Service was excellent and the 2 guys I spoke with (Jordan and Graham) could not have been nicer.
Louise
Phoned prior to visit & tyre was reserved for me. Served immediately at branch & job completed in good time.
Use the same branch a few times a year. The manager who was there 10 years or so ago was a bit difficult but since he left i have found the staff to be helpful and informative.
Friendly staff but job took a bit longer than stated when I left my car.
because of the service done
joseph
wont try and sell you something you don't want
Graham, the Manager at Ratcliffee Terrace, and his tea were excellent. Courteous, helpful and efficient.
Damian
fast fitting and good quality of work
XIAO
Prompt efficient service
Shona
good value. quick service
gavin
waited 34 minutes and typically a very male environment
Anonymous
Prompt and efficient. Good manners. The manager, Joe, seemed to be a very decent fellow. 10 is impossible.
Friendly, efficient service
As usual, really good service and competitive pricing.
Always very helpful and efficient, friendly service
First class service.
Best price for brake pads after shopping around, and the car was ready within 2 hours.
ALISON
Very good efficient service and a friendly customer care approach
Friendly informative service. Excellent prices on tyres. Only criticism is customer toilet: Did not appear to be clean even at 10:15 am. Water constantly running in toilet bowl, hot water supply not working, and soap dispenser empty. Otherwise it would get a 10.
Having a pm booking. Phoned at 12 noon, came in at 2pm. Had to come back despite booking online. Eventually came back at 4pm. Not staff fault. Very busy and I understand, they have cope with drop-in customers as well as online bookings. The manager and staff did well to keep customers happy and the company I hope recognises this of their staff.
Cameron
Excellent quick service.
Audrey
The guys at Ratcliffe Terrace always know what is and isn't required to get the job done.I trust them to do right by me.
john
Friendly, efficient service.
Kevin
Value for money
Great service but the tyres advertised on website have to be ordered in which was not clear
On Christmas Eve I developed a problem with my brakes,I called my local branch at ratcliffe terrace saying I had no brake pedal I spoke to Jason and was asked to bring the car in so he could check it,as I had a long drive that night And wanted it looked at once I was in the branch it was checked by Jason and found to have brake fluid leaking from my rear wheel, i was told I had a possible leaking wheel cylinder and would need to be stripped down to see if there was anymore damage done to the shoes,as it was 2 in the afternoon and I was told they were closing at 3 Jason made a phone call to a supplier to se if the parts were available and luck on my side they had them and Jason said he could get me back on the road but would take a couple of hours but you close at 3 and his reply was not a problem I will stay behind and get you back on the road today, the job was finished after 5 when coming to pay my bill I did say you'll be glad of the overtime to Jason's reply we are salered and Done the job to get me back on the road and safe again,I believe Jason is the manger and I can't thank him so much for doing this in his own time especially on Christmas Eve what a credit to your company,it amazes you how some people go out there way to help there customers I will be back and can't thank your branch manager enough
Prompt, professional & friendly attention, at a fair price
Mark
Staff efficiency and welcoming as well as keep you informed, definitely a well managed garage.
Davy
excellent service, very helpful staff
The top notch customer service I received today from Jordan Thomson prompted me to complete this questionnaire. He carried out his job extremely well, in a professional and courteous manner. This is the main reason I will have no hesitation in recommending your Company to friends, family and colleagues.
competent and quick service
Joe was great I was stuck in a strange City and wire through on front tyres . Nothing was to much for them . Excellent
Friendly, quick and helpful.
Sam
Very good service and good customer service. Quick and competent. I am very happy with my branch, very friendly and competent staff! I went for a number of fixes for my car including breaks, tyres and MOT and had very good and quick services every time.
Beatrice
Quick service and the person who serviced me was very polite.
The staff were very professional in the way they dealt with me. The mot examiner was thorough and explained that I had a couple of advisory's on my new mot and told me that the depot could carry out the remedial work if I wanted them to go ahead with it, and to just contact them when I wanted to proceed.
good service and very civil and friendly
Extremely professional outfit. Joe Harding provided a quality service, fixing an oil leak on my Renault Clio, with promptitude. Highly recommended - a credit to his trade and garage.
Alex
Seamless, quick and professional.
I was served by Joe Harding, he did a great job helping me with my tyre and was very helpful- a credit to your firm.
The guys are honest .
Had a great experience at the Ratcliffe Terrace Edinburgh branch. My wife and I got a flat tire on the first day of our holiday vacation in Scotland. Jason H. got us in right away and took care of everything on our rental car. Great service and speed of repair. Highly recommend branch and Jason. Thanks!
always get my tyres at national tyres today tyre got ripped drove in met by a pleasant young man sorted me out right away all in a pleasant experience
Excellent service from all the staff especially Joe he always looks after me and my family. there all so friendly and great prices too.
Osman
Great service, really helpful staff, good online prices
Tyre was in stock, speedy and prompt service on arrival at the branch. excellent customer service
First class and prompt service Jason and his staff were very helpful from start to finish.
Kenny
Efficient good service by all staff at the branch in Edinburgh (Ratcliffe Terrace)
Anna
Excellent, courteous, timely, and friendly service.
Staff did great job and recommended/advised based on findings during safety inspection but did not provided a full explanation of the cost.
Sokratis
did what was expected when expected at the quoted price. were professional and didnt try to sell me add ons
very helpful and personal service. Able to advise that I did not need an MOT but good service done
Isobel
The staff at the Ratcliffe Terrace branch are friendly, knowledgable,and honest.They have a depth of experience in the motor trade that inspires confidence and trust.
Helpful friendly staff, reasonable prices.
Iain
Good value, shown car before & after work done, quality of work.
The staff are excellent helpful
helpful friendly staff
Shauna
Great, quick, professional MOT
Janis
Excellent, efficient and friendly service
Prompt and satisfactory attention
They often have discounts and my branch has friendly staff.
good quality tyres for very good price, quick service and availability
friendly staff, helpful, quick service
I was told my repair would take an hour. Went to a cafe to pass away the time. Just sat down and got phone call saying it was ready (replacement expansion tank on my x-type Jaguar). Delighted!
I use National Tyres because the depot is handy to me and prices are on a par with other local tyre suppliers, but nothing special. Staff appear professional but standard of workmanship is lacking at times.
William
Rapid service appreciated
Never had any problems
Kenneth
The guy that dealt with me was so helpful, polite and good at his job
first class service , polite and well mannered staff.
EFFICIENT
RONALD
10 voucher
Took car in for MOT that was booked in online was dealt with straight away, guys were polite friendly and did there job with great ease.
Callum
Fast, friendly and efficient service.
Jason
Quality of service
Good service and value for money
very efficient and friendly service, can be seen promptly
Consistent excellent service especially from manager.
Good customer service and prices
Quick job..... Friendly Staff.....reasonable price
Efficient service. Good manner with customers.
They thoroughly inspected my car to find out any other potential problem.
Joosung
Excellent service and friendly staff
I always use National because the staff in Edinburgh have always given excellent customer care, I know I'm not going to get ripped off (unlike some other organisations) and I get value for money. What's not to like?
Very friendly and efficient service, staff extremely helpful.
Efficient, speedy service, Friendly and informative staff, clear and competitive pricing.
craig
Good service, friendly helpful staff who know their job and they price match
Afshin
Pleasant, local service
Reliable and consistently good service
Good polite service
All round helpful service from buying online speaking to call centre on phone for advice and service at the garage. Even helped me get my bike back on the roof rack to get home! No forced sell either
Catriona
Great value for money, quick to get the job done.
Andrew
clean working area friendly staff
Fast, Friendly, Good discount(AA),
Quick and courteous treatment
Friendly and efficient service
Steven
I always use Tyre Shopper for replacement tyres on my own car and on the family vehicles. My granddaughter had a front tyre blow out on Wednesday on her Ford Fiesta which we bought her recently. The offending tyre was a Chinese budget one of unknown make. I ordered an Avon replacement yesterday and it was fittede this morning in less than 20 minutes
ROBERT
Very nice staff, helpful and accommodating at short notice.
Alan
Consistent great customer service regardless if the manager is there or not.. Gr8 service from Joe.. very professional and customer orientated.. this branch is always my preferred choice..
efficient, cost-conscious, professional - much better than our local independent garage.
very competitive price for the routine tyre/wheel service. clean and well-organised working area.
Xiaobo
always helpful as usual
Jennifer
very helpful when I returned with a faulty tyre and had to purchase a replacement
Very Helpful staff
Linda
Good service
Always get excellent service
Scott was very polite and efficient when I telephoned , he arranged for me to come in on the Saturday to get my tyre replaced instead of waiting till the monday
i was very happy with your friendly service with a smile and everything that was done i was informed which was great. great service great value too.
Great service
george
Reliable service and good prices
I thought that the prices for the parts were ridiculously high,for what they were,essentially,three pieces of cable.
Fast service, staff explain what is going on, keep you informed about the repair, decent pricing. With other independent garages you never know whether you are being over-charged, but I trust this company.
Friendly, efficient and value for money.
Honesty and brilliant teamwork of staff.
Friendly, efficient service; very helpful.
Excellent service
Very happy with National, but unlikely to recommend a garage in this area in general.
Rating 3 out of 5
fast, professional, tell you what is happening and give reasons for work done. Excellent.
I've been using this garage for years.Tyres,mot's, exhausts etc,the staff are always unfailingly helpful and honest in their dealings with me.I think it's a trust thing :o)
Very good service Fair prices
Really pleased with the service provided
Adrien
Great , friendly consistent service.. whether you speak to the Manager Jason or one of his colleagues..
Good service staff helpful
genna
Excellent service and helpful staff.
Janette
Fast friendly service.
Gregory
Affordable prices. Honest staff.
David
Very helpful staff. Reasonable prices.
Quick, reliable, proffesional approach, resonable pricing
Consistent level of service specifically at the Ratcliffe Terrace Edinburgh branch..
The service received was superb
Good price, good service
DAVID
They seem ok.
adrian
capable and polite service
good efficient and courteous service
sydney
Always received friendly and excellent service
Did my MOT this week....right time they delivered the vehicle...asked for the quotes for jobs....got them in few seconds....job well done
GOOD PRICE AND GOOD TURN ROUND TIME FOR WORK.
stuart
Good price and good turn round time on work.
Very helpful staff and even looked at car to see if anything else was amiss best price
callum
Quick service and staff always very helpful. Price always good.
Good customer service,friendly and efficient. Also tyres good value.
first class service & speed of service
Friendly, efficient, not bad value!
Stuart
good service
Friendly and precise
Very helpful and friendly service and advised on vehicle defects on a professional scale.
thomas
Swift efficient service
Good service, helpful staff
Charles
Professional, quick service, had the right parts, reasonable price.
Dale
Continuity of service... Familiar faces and a real apparent desire by the team at Ratcliffe Terrace to please the customer and give good value for money..
went in for an oil change without an appointment and was done within the hour at a very reasonable price
Kristopher
Quick and friendly service.
Excellent service and a good price
Good price and service.
Staff deal efficiently with whatever car problem i have. No sales pressure. Fast.
the service was efficient and the cost of ther repair was very reasonable
ken
Good prompt service, good advice, polite staff
Nick
Friendly quick service
Good Friendly Service. Fair Prices and never get feeling that I am being conned into purchasing items not required. Confident
Good service from staff who seems to know what they are doing. Good range of tyres. Convenient.
First class service, welcome and MOT with updates and times given
Easy to book and buy online at a good price. Skilled staff. Many outlets - never far away.
Robin
fast efficient and professional service from start to finish and competitive prices.
Good overall service
Excellent customer services
Great customer service. No pushy sales, just good advice.
Laurence
Quick and excellent service,with special mention for Jason.
price and speed of service
Arkadiusz
Great service, friendly staff.
Lynn
Excellent customer service, friendly helpful staff, good prices
Elizabeth
Completely satisfied with service
LOCAL CONVENIENCE & VALUE FOR MONEY
Good service. Excellent prices
Staff are fantastic. Totally trust them. Good quality work. Fast service.
Good price. Job done properly with wheeels balanced perfectly and within the hour promised.
Malcolm
Colin
Speed, punctuality and politeness
Friendly and patient service, advice freely given, tidy workshop.
state what really needs doing and advise what is also recommended but not don't force anything on you that don't want
Good service and prices
You receive excellent servive and help
Very efficient and helpful service, good value for money.
Quick, helpfull, value for money
there never explain about the buy one get one free on the tyres and which ones there were which in big wrighting its got byr one get one free then in small print its got on most brands
Rating 2.5 out of 5
Good and efficient service
good efficient service
excellent and prompt service
Great service at a good price
staff were friendly and helpful
speed of service supported by the honest communications to me regarding the problem that I had.
Great service, swift, professional (but undergoing refurb so customer area and parking was a bit shambolic).
Good price for quick jobs like oil changes.
Thomas
could have been quicker .
david
trustworthy and friendly staff
pauline
Efficient and friendly staff
Abdulai
Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.
Just think they did a.good.job
Quality pricing and service
The member of staff who served me was very helpful and friendly.
FAST SERVICE
They deal with the purchase quickly and efficiently.
Good, prompt and reliable service
Staff were very friendly and helpful.
friendly efficient service, helpful on the telephone
Duncan
Good service, helpful
Erica
Did what was requiered without any fuss or frills and just got on with it.
Friendly service, clear explanation, quick repair
Sandy
in my opinion a very good service.
Excellent customer service and carried out the job effiently. Only reason I would not give a temn is that the team in Edinburgh were very stretched on the day. Their attitude was great under the strain they where under and they got to my job as quicly as they could.
Friendly and efficient service.
Despite the garage being busy they manage to slot my car in for 2 new tyres and took the time to explain the options available. The were extremely quick and I was back on the road to complete the school run without any hassle.
Denise
Staff were very friendly and knowledgable
Good technical knowledge in local outlet
Efficient, helpful, didn't have to wait.
Barry
I felt the staff at National were honest with me and genuinely wanted to help, which is something that people are normally wary of when getting their car serviced. I felt that I could trust them which is the most important thing.
Friendly enough and quick service, bit expensive tho
Craig Skinner in Edinburgh was superb. Easy to deal with, very informative. Top class!
good service , fast
An indepth mot that I can be assured that the testing is fully carried out unlike some other garages I care not to mention.
Straght forward no hassle
Quick, friendly, efficient , honest service.
Neil
Realiable and excellent service
Jason Hislen rectified my problem quickly, efficiently and without quibble. Excellent service.
Fast and friendly service
Prompt service, good quality workmanship, friendly staff. Bought product off Tyre Shopper website for delivery/fitting at National Tyres. Returning customer many times to National Tyres.
Quick service proficently carried out by experts
Prompt service, friendly staff, helpful, competitive price, several times returning customers. Father and son both use this branch for any necessary work.
I have been coming to National tyres for a few years now and I feel that as a female the advice that I get will fair and not aimed at pushing me into an unnecessary purchase.
Fiona
Good service, decent price
staff knowledgeable and also prepared to carry out work in front of customer.
Pleasant professional service, combined with value for money. Quick execution of services with up to date equipment. Price exactly as quoted. A pleasure to use, will definitely use again.
Have confidence in the staff, good explanations of the repairs.
the service was fast efficent and polite
they where very quick and polite
Nice and friendly service was given and work was done to a high standard quickly.
Paul
Very helpful, quick and efficient. Would definately go back.
Lesley
good pricing and promptly attended to
Andy
staff
gary
I was treated with proffesional courtesy throughout and was given a first class repair, as a retired chief engineer within the printing industry I know good workmanship when I recieve it.
I always receive excellent service from my local branch: Ratcliffe Twerrace, Edinburgh
efficient
Always good job done by your team and no extravagant advice offered
Good quality work, friendly and very helpful service. Have used them many times previously.
I have been a customer for many years at the Ratcliffe Terrace Edinburgh Depot and they have always looked after me very well.
friendly, helpful,speedy service
mark
speed and quality of service
National is very customer friendly and i feel the quality of work is good.
james
Good service and very helpful, honest.
I have used National Tyres and Autocare over the last few years for MOTs, wheel balancing, tracking, oil changes and a new battery. Always pleased with the service given.
i have used the branch in Ratcliffe Terrace for many years, not only do they do their job, they are helpful in every way. Nothing is too much for them, although on one occasion they recharged my wife for balancing of tyres, although this was in 2010, the very same tyres that were fitted the week before but apart from that, well trained staff, otherwise it would have been a 10
i gave this score because i feel i was given a fantastic service by the staff and i was also given a cheaper price than i had been quoted elsewhere
I got my car serviced in time in good condition staff were friendly and I feel the price was ok
This depot has always looked after me very well and often goes that extra mile
Staff were very helpful and gave good advice
Martin
Mr Martin Ross at Edinburgh was very helpful the service is always very good
Usually efficient service
Professional approach of staff along with clear information polite and with humour initial phone call I was well received with clear information provided
Excellent service and no hard sell tactics
Friendly and attentive staff who are very well qualified at their jobs
Professional service
Reliable service and friendly staff who are obliging and do the job on time
extremely efficient, helpful and friendly
Friendly, professional service at a good price.
because the service was quick and prices okay.
Quick service and turnaround for non-complicated work
Rachael
Excellent prompt service good clear explanation considerate of time restraints
Good price friendly staff time taken as specified
Friendly service and fair price
WEIWEI
I would recommend almost any 'fast fit' type place for tyres and exhausts etc. - just go to the most convenient location one and ask for a price match.
Exceptional service from Steven Cormack friendly courteous and helpful
Good service good price
Anton
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