All staff were very friendly and efficient

Susan

Excellent service and price

May

Friendly, courteous and prompt service from staff. Joe and Scott particularly

Janice

Joe and team really went the extra mile today. A credit to your company.

Jim

Car taken on time & returned on time.

John

Excellent work. Good customer service provided by Scott.

Peter

My car needed an MOT. Timing was bad for me as our holidays start on coming Monday. I called in on Monday (a week before holidays) and the guys managed to squeeze me in for the coming day, although branch was very busy. Good that they did as a major fault made my car fail the MOT. Their recommendation allowed to speed up the repair in a nearby garage (their equipment was not sufficient for doing this job) and my car was repaired on the next day. The day after I had the car re-tested and it passed. So all on time to start relaxed holidays. Joe and George did a friendly and great job. Thanks to them.

Lutz

I came back to same branch as the guys were VERY helpful and friendly especially Joe. He was there in both occasions and he definitely did a very good job both times. I am a happy customer! Many thanks!

Nachwan

Always really helpful, excellent service

Vlade

Really helpful and friendly guys, even though they were incredibly busy.

Deborah

Convenient, friendly

Guangjie

Absolutely a pleasure to visit with Paul and Joe giving a great service, a credit to your company. Keep up the excellent work.

Steve

Quick, helpful and friendly service. Greatly appreciated.

Rosslyn

Extremely helpful and efficient service

Ronnie

Always very friendly and helpful service.

Vlade

The tyres fitted were not the ones I ordered when attended the Branch and given a cost for over the phone the previous day. However I was assured they are better so did not take the matter further.

Robert

Quick service, good price

Peter

Quick, helpful service. The premises are much tidier than they were last time I visited. I appreciated the advice on my brake pads which was delivered in a helpful and not a pushy way.

Brian

Dropped and collected wheel which had tyre replaced at time stated. All very convenient thanks.

Donald

I I had a puncture on Tuesday of this week and despite the efforts of several fitters I was required to re visit the branch 3 times before finally securing success earlier today. During my several visits the staff proved most apologetic and showed genuine concern for my dilemma.

Graham

Branch staff always very helpful and efficient

Vlade

Staff are always very helpful and efficient.

Vlade

Quick friendly service

James

Service was excellent and the 2 guys I spoke with (Jordan and Graham) could not have been nicer.

Louise

Phoned prior to visit & tyre was reserved for me. Served immediately at branch & job completed in good time.

John

Use the same branch a few times a year. The manager who was there 10 years or so ago was a bit difficult but since he left i have found the staff to be helpful and informative.

Graham

Friendly staff but job took a bit longer than stated when I left my car.

Brian

because of the service done

joseph

wont try and sell you something you don't want

Brian

Graham, the Manager at Ratcliffee Terrace, and his tea were excellent. Courteous, helpful and efficient.

Damian

fast fitting and good quality of work

XIAO

Prompt efficient service

Shona

good value. quick service

gavin

waited 34 minutes and typically a very male environment

Anonymous

Prompt and efficient. Good manners. The manager, Joe, seemed to be a very decent fellow. 10 is impossible.

Anonymous

Friendly, efficient service

Vlade

As usual, really good service and competitive pricing.

Anonymous

Always very helpful and efficient, friendly service

Vlade

First class service.

Anonymous

Best price for brake pads after shopping around, and the car was ready within 2 hours.

ALISON

Very good efficient service and a friendly customer care approach

Anonymous

Friendly informative service. Excellent prices on tyres. Only criticism is customer toilet: Did not appear to be clean even at 10:15 am. Water constantly running in toilet bowl, hot water supply not working, and soap dispenser empty. Otherwise it would get a 10.

Anonymous

Having a pm booking. Phoned at 12 noon, came in at 2pm. Had to come back despite booking online. Eventually came back at 4pm. Not staff fault. Very busy and I understand, they have cope with drop-in customers as well as online bookings. The manager and staff did well to keep customers happy and the company I hope recognises this of their staff.

Cameron

Having a pm booking. Phoned at 12 noon, came in at 2pm. Had to come back despite booking online. Eventually came back at 4pm. Not staff fault. Very busy and I understand, they have cope with drop-in customers as well as online bookings. The manager and staff did well to keep customers happy and the company I hope recognises this of their staff.

Cameron

Excellent quick service.

Anonymous

The guys at Ratcliffe Terrace always know what is and isn't required to get the job done.I trust them to do right by me.

john

Friendly, efficient service.

Kevin

Value for money

John

Great service but the tyres advertised on website have to be ordered in which was not clear

Anonymous

On Christmas Eve I developed a problem with my brakes,I called my local branch at ratcliffe terrace saying I had no brake pedal I spoke to Jason and was asked to bring the car in so he could check it,as I had a long drive that night And wanted it looked at once I was in the branch it was checked by Jason and found to have brake fluid leaking from my rear wheel, i was told I had a possible leaking wheel cylinder and would need to be stripped down to see if there was anymore damage done to the shoes,as it was 2 in the afternoon and I was told they were closing at 3 Jason made a phone call to a supplier to se if the parts were available and luck on my side they had them and Jason said he could get me back on the road but would take a couple of hours but you close at 3 and his reply was not a problem I will stay behind and get you back on the road today, the job was finished after 5 when coming to pay my bill I did say you'll be glad of the overtime to Jason's reply we are salered and Done the job to get me back on the road and safe again,I believe Jason is the manger and I can't thank him so much for doing this in his own time especially on Christmas Eve what a credit to your company,it amazes you how some people go out there way to help there customers I will be back and can't thank your branch manager enough

Anonymous

Prompt, professional & friendly attention, at a fair price

Mark

Staff efficiency and welcoming as well as keep you informed, definitely a well managed garage.

Davy

excellent service, very helpful staff

Vlade

The top notch customer service I received today from Jordan Thomson prompted me to complete this questionnaire. He carried out his job extremely well, in a professional and courteous manner. This is the main reason I will have no hesitation in recommending your Company to friends, family and colleagues.

Anonymous

competent and quick service

Anonymous

Joe was great I was stuck in a strange City and wire through on front tyres . Nothing was to much for them . Excellent

Anonymous

Friendly, quick and helpful.

Sam

Very good service and good customer service. Quick and competent. I am very happy with my branch, very friendly and competent staff! I went for a number of fixes for my car including breaks, tyres and MOT and had very good and quick services every time.

Beatrice

Quick service and the person who serviced me was very polite.

Anonymous

The staff were very professional in the way they dealt with me. The mot examiner was thorough and explained that I had a couple of advisory's on my new mot and told me that the depot could carry out the remedial work if I wanted them to go ahead with it, and to just contact them when I wanted to proceed.

Anonymous

good service and very civil and friendly

Anonymous

Extremely professional outfit. Joe Harding provided a quality service, fixing an oil leak on my Renault Clio, with promptitude. Highly recommended - a credit to his trade and garage.

Alex

Seamless, quick and professional.

Alex

I was served by Joe Harding, he did a great job helping me with my tyre and was very helpful- a credit to your firm.

Anonymous

The guys are honest .

john

Had a great experience at the Ratcliffe Terrace Edinburgh branch. My wife and I got a flat tire on the first day of our holiday vacation in Scotland. Jason H. got us in right away and took care of everything on our rental car. Great service and speed of repair. Highly recommend branch and Jason. Thanks!

Anonymous

always get my tyres at national tyres today tyre got ripped drove in met by a pleasant young man sorted me out right away all in a pleasant experience

Anonymous

Excellent service from all the staff especially Joe he always looks after me and my family. there all so friendly and great prices too.

Osman

Great service, really helpful staff, good online prices

John

Tyre was in stock, speedy and prompt service on arrival at the branch. excellent customer service

Anonymous

First class and prompt service Jason and his staff were very helpful from start to finish.

Kenny

Efficient good service by all staff at the branch in Edinburgh (Ratcliffe Terrace)

Anna

Excellent, courteous, timely, and friendly service.

Anonymous

Staff did great job and recommended/advised based on findings during safety inspection but did not provided a full explanation of the cost.

Sokratis

did what was expected when expected at the quoted price. were professional and didnt try to sell me add ons

Anonymous

very helpful and personal service. Able to advise that I did not need an MOT but good service done

Isobel

The staff at the Ratcliffe Terrace branch are friendly, knowledgable,and honest.They have a depth of experience in the motor trade that inspires confidence and trust.

john

Helpful friendly staff, reasonable prices.

Iain

Good value, shown car before & after work done, quality of work.

John

The staff are excellent helpful

Anonymous

helpful friendly staff

Shauna

Great, quick, professional MOT

Janis

Excellent, efficient and friendly service

Anonymous

Prompt and satisfactory attention

John

They often have discounts and my branch has friendly staff.

Anonymous

good quality tyres for very good price, quick service and availability

Anonymous

friendly staff, helpful, quick service

Anonymous

I was told my repair would take an hour. Went to a cafe to pass away the time. Just sat down and got phone call saying it was ready (replacement expansion tank on my x-type Jaguar). Delighted!

Anonymous

I use National Tyres because the depot is handy to me and prices are on a par with other local tyre suppliers, but nothing special. Staff appear professional but standard of workmanship is lacking at times.

William

Rapid service appreciated

Anonymous

Never had any problems

Kenneth

The guy that dealt with me was so helpful, polite and good at his job

Anonymous

first class service , polite and well mannered staff.

Robert

EFFICIENT

RONALD

10 voucher

Anonymous

Took car in for MOT that was booked in online was dealt with straight away, guys were polite friendly and did there job with great ease.

Callum

Fast, friendly and efficient service.

Jason

Quality of service

Anonymous

Good service and value for money

Donald

very efficient and friendly service, can be seen promptly

Vlade

Consistent excellent service especially from manager.

Anonymous

Good customer service and prices

Anonymous

Quick job..... Friendly Staff.....reasonable price

Anonymous

Efficient service. Good manner with customers.

Anonymous

They thoroughly inspected my car to find out any other potential problem.

Joosung

Excellent service and friendly staff

Anonymous

I always use National because the staff in Edinburgh have always given excellent customer care, I know I'm not going to get ripped off (unlike some other organisations) and I get value for money. What's not to like?

Anonymous

Very friendly and efficient service, staff extremely helpful.

Vlade

Efficient, speedy service, Friendly and informative staff, clear and competitive pricing.

craig

Good service, friendly helpful staff who know their job and they price match

Afshin

Pleasant, local service

Brian

Reliable and consistently good service

Kenny

Reliable and consistently good service

Kenny

Good polite service

Kenny

All round helpful service from buying online speaking to call centre on phone for advice and service at the garage. Even helped me get my bike back on the roof rack to get home! No forced sell either

Catriona

Great value for money, quick to get the job done.

Andrew

clean working area friendly staff

John

Fast, Friendly, Good discount(AA),

Anonymous

Quick and courteous treatment

Anonymous

Friendly and efficient service

Steven

I always use Tyre Shopper for replacement tyres on my own car and on the family vehicles. My granddaughter had a front tyre blow out on Wednesday on her Ford Fiesta which we bought her recently. The offending tyre was a Chinese budget one of unknown make. I ordered an Avon replacement yesterday and it was fittede this morning in less than 20 minutes

ROBERT

Very nice staff, helpful and accommodating at short notice.

Alan

Consistent great customer service regardless if the manager is there or not.. Gr8 service from Joe.. very professional and customer orientated.. this branch is always my preferred choice..

Anonymous

efficient, cost-conscious, professional - much better than our local independent garage.

Anonymous

Value for money

John

very competitive price for the routine tyre/wheel service. clean and well-organised working area.

Xiaobo

always helpful as usual

Jennifer

very helpful when I returned with a faulty tyre and had to purchase a replacement

Jennifer

Very Helpful staff

Linda

Good service

Linda

Always get excellent service

Donald

Scott was very polite and efficient when I telephoned , he arranged for me to come in on the Saturday to get my tyre replaced instead of waiting till the monday

Anonymous

i was very happy with your friendly service with a smile and everything that was done i was informed which was great. great service great value too.

Anonymous

Great service

George

Reliable service and good prices

Anonymous

I thought that the prices for the parts were ridiculously high,for what they were,essentially,three pieces of cable.

john

Fast service, staff explain what is going on, keep you informed about the repair, decent pricing. With other independent garages you never know whether you are being over-charged, but I trust this company.

Anonymous

Friendly, efficient and value for money.

Anonymous

Honesty and brilliant teamwork of staff.

Anonymous

Friendly, efficient service; very helpful.

Vlade

Excellent service

Anonymous

Very happy with National, but unlikely to recommend a garage in this area in general.

Mark

fast, professional, tell you what is happening and give reasons for work done. Excellent.

Anonymous

I've been using this garage for years.Tyres,mot's, exhausts etc,the staff are always unfailingly helpful and honest in their dealings with me.I think it's a trust thing :o)

john

Very good service Fair prices

Anonymous

Really pleased with the service provided

Adrien

Great , friendly consistent service.. whether you speak to the Manager Jason or one of his colleagues..

Anonymous

Good service staff helpful

genna

Excellent service and helpful staff.

Janette

Fast friendly service.

Gregory

Affordable prices. Honest staff.

David

Very helpful staff. Reasonable prices.

Anonymous

Quick, reliable, proffesional approach, resonable pricing

Peter

Consistent level of service specifically at the Ratcliffe Terrace Edinburgh branch..

Anonymous

The service received was superb

Alan

Good price, good service

DAVID

They seem ok.

adrian

capable and polite service

Anonymous

capable and polite service

Anonymous

good efficient and courteous service

sydney

Always received friendly and excellent service

Donald

Did my MOT this week....right time they delivered the vehicle...asked for the quotes for jobs....got them in few seconds....job well done

Anonymous

GOOD PRICE AND GOOD TURN ROUND TIME FOR WORK.

stuart

Good price and good turn round time on work.

stuart

Very helpful staff and even looked at car to see if anything else was amiss best price

callum

Quick service and staff always very helpful. Price always good.

Anonymous

Good customer service,friendly and efficient. Also tyres good value.

Anonymous

Good customer service,friendly and efficient. Also tyres good value.

Anonymous

first class service & speed of service

Anonymous

Friendly, efficient, not bad value!

Stuart

good service

William

Friendly and precise

Anonymous

Very helpful and friendly service and advised on vehicle defects on a professional scale.

thomas

Swift efficient service

Anonymous

Good service, helpful staff

Charles

Professional, quick service, had the right parts, reasonable price.

Dale

Continuity of service... Familiar faces and a real apparent desire by the team at Ratcliffe Terrace to please the customer and give good value for money..

Anonymous

went in for an oil change without an appointment and was done within the hour at a very reasonable price

Kristopher

Quick and friendly service.

Brian

Excellent service and a good price

Anonymous

Good price and service.

John

Staff deal efficiently with whatever car problem i have. No sales pressure. Fast.

Anonymous

the service was efficient and the cost of ther repair was very reasonable

ken

Good prompt service, good advice, polite staff

Nick

Friendly quick service

Kenneth

Good Friendly Service. Fair Prices and never get feeling that I am being conned into purchasing items not required. Confident

Iain

Good service from staff who seems to know what they are doing. Good range of tyres. Convenient.

Brian

First class service, welcome and MOT with updates and times given

Mark

Easy to book and buy online at a good price. Skilled staff. Many outlets - never far away.

Robin

fast efficient and professional service from start to finish and competitive prices.

Anonymous

Good overall service

Anonymous

Good overall service

Anonymous

Excellent customer services

Anonymous

Great customer service. No pushy sales, just good advice.

Laurence

Quick and excellent service,with special mention for Jason.

Donald

price and speed of service

Arkadiusz

Great service, friendly staff.

Lynn

Excellent customer service, friendly helpful staff, good prices

Elizabeth

Completely satisfied with service

Donald

LOCAL CONVENIENCE & VALUE FOR MONEY

stuart

Good service. Excellent prices

Iain

Staff are fantastic. Totally trust them. Good quality work. Fast service.

Anonymous

Good price. Job done properly with wheeels balanced perfectly and within the hour promised.

Malcolm

Friendly, efficient service.

Colin

Speed, punctuality and politeness

John

Friendly and patient service, advice freely given, tidy workshop.

Anonymous

state what really needs doing and advise what is also recommended but not don't force anything on you that don't want

gavin

Good service and prices

Anonymous

You receive excellent servive and help

Donald

Very efficient and helpful service, good value for money.

Vlade

Quick, helpfull, value for money

Anonymous

there never explain about the buy one get one free on the tyres and which ones there were which in big wrighting its got byr one get one free then in small print its got on most brands

Anonymous

Good and efficient service

Andrew

good efficient service

Anonymous

excellent and prompt service

Anonymous

Great service at a good price

Anonymous

staff were friendly and helpful

Anonymous

speed of service supported by the honest communications to me regarding the problem that I had.

Anonymous

Great service, swift, professional (but undergoing refurb so customer area and parking was a bit shambolic).

Alex

Good price for quick jobs like oil changes.

Thomas

could have been quicker .

david

trustworthy and friendly staff

pauline

Efficient and friendly staff

Abdulai

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Excellent service. Helpful polite friendly staff who are knowledgeable and well skilled I their work.

Anonymous

Just think they did a.good.job

Anonymous

Quality pricing and service

Anonymous

The member of staff who served me was very helpful and friendly.

Anonymous

FAST SERVICE

Anonymous

They deal with the purchase quickly and efficiently.

Anonymous

Good, prompt and reliable service

Anonymous

Staff were very friendly and helpful.

Anonymous

friendly efficient service, helpful on the telephone

Duncan

Good service, helpful

Erica

Did what was requiered without any fuss or frills and just got on with it.

Brian

Friendly service, clear explanation, quick repair

Sandy

in my opinion a very good service.

Anonymous

Excellent customer service and carried out the job effiently. Only reason I would not give a temn is that the team in Edinburgh were very stretched on the day. Their attitude was great under the strain they where under and they got to my job as quicly as they could.

Iain

Friendly and efficient service.

Colin

Despite the garage being busy they manage to slot my car in for 2 new tyres and took the time to explain the options available. The were extremely quick and I was back on the road to complete the school run without any hassle.

Denise

Staff were very friendly and knowledgable

Anonymous

Good technical knowledge in local outlet

Anonymous

Efficient, helpful, didn't have to wait.

Barry

I felt the staff at National were honest with me and genuinely wanted to help, which is something that people are normally wary of when getting their car serviced. I felt that I could trust them which is the most important thing.

Anonymous

Friendly enough and quick service, bit expensive tho

Anonymous

Craig Skinner in Edinburgh was superb. Easy to deal with, very informative. Top class!

Anonymous

good service , fast

Anonymous

An indepth mot that I can be assured that the testing is fully carried out unlike some other garages I care not to mention.

Anonymous

Straght forward no hassle

Anonymous

Quick, friendly, efficient , honest service.

Neil

Realiable and excellent service

Donald

Jason Hislen rectified my problem quickly, efficiently and without quibble. Excellent service.

Anonymous

Fast and friendly service

Peter

Prompt service, good quality workmanship, friendly staff. Bought product off Tyre Shopper website for delivery/fitting at National Tyres. Returning customer many times to National Tyres.

David

Quick service proficently carried out by experts

Anonymous

Prompt service, friendly staff, helpful, competitive price, several times returning customers. Father and son both use this branch for any necessary work.

David

I have been coming to National tyres for a few years now and I feel that as a female the advice that I get will fair and not aimed at pushing me into an unnecessary purchase.

Fiona

Good service, decent price

Anonymous

staff knowledgeable and also prepared to carry out work in front of customer.

Colin

Pleasant professional service, combined with value for money. Quick execution of services with up to date equipment. Price exactly as quoted. A pleasure to use, will definitely use again.

Anonymous

Have confidence in the staff, good explanations of the repairs.

Anonymous

the service was fast efficent and polite

Anonymous

they where very quick and polite

Anonymous

Nice and friendly service was given and work was done to a high standard quickly.

Paul

Very helpful, quick and efficient. Would definately go back.

Lesley

good pricing and promptly attended to

Andy

staff

gary

I was treated with proffesional courtesy throughout and was given a first class repair, as a retired chief engineer within the printing industry I know good workmanship when I recieve it.

Robert

I always receive excellent service from my local branch: Ratcliffe Twerrace, Edinburgh

Anonymous

efficient

Anonymous

Always good job done by your team and no extravagant advice offered

Anonymous

Good quality work, friendly and very helpful service. Have used them many times previously.

Vlade

I have been a customer for many years at the Ratcliffe Terrace Edinburgh Depot and they have always looked after me very well.

Anonymous

friendly, helpful,speedy service

mark

speed and quality of service

james

National is very customer friendly and i feel the quality of work is good.

james

Good service

Alan

Good service and very helpful, honest.

Alan

I have used National Tyres and Autocare over the last few years for MOTs, wheel balancing, tracking, oil changes and a new battery. Always pleased with the service given.

David

i have used the branch in Ratcliffe Terrace for many years, not only do they do their job, they are helpful in every way. Nothing is too much for them, although on one occasion they recharged my wife for balancing of tyres, although this was in 2010, the very same tyres that were fitted the week before but apart from that, well trained staff, otherwise it would have been a 10

gary

i gave this score because i feel i was given a fantastic service by the staff and i was also given a cheaper price than i had been quoted elsewhere

Anonymous

I got my car serviced in time in good condition staff were friendly and I feel the price was ok

james

This depot has always looked after me very well and often goes that extra mile

Anonymous

Staff were very helpful and gave good advice

Martin

Mr Martin Ross at Edinburgh was very helpful the service is always very good

Anonymous

Usually efficient service

Anonymous

Professional approach of staff along with clear information polite and with humour initial phone call I was well received with clear information provided

Anonymous

Excellent service and no hard sell tactics

Mark

Friendly and attentive staff who are very well qualified at their jobs

Anonymous

Professional service

Anonymous

Reliable service and friendly staff who are obliging and do the job on time

Anonymous

extremely efficient, helpful and friendly

Donald

Friendly, professional service at a good price.

Colin

because the service was quick and prices okay.

Anonymous

Quick service and turnaround for non-complicated work

Rachael

Excellent prompt service good clear explanation considerate of time restraints

Anonymous

Good price friendly staff time taken as specified

Anonymous

Quick service and turnaround for non-complicated work

Rachael

Excellent prompt service good clear explanation considerate of time restraints

Anonymous

Good price friendly staff time taken as specified

Anonymous

Friendly service and fair price

WEIWEI

I would recommend almost any 'fast fit' type place for tyres and exhausts etc. - just go to the most convenient location one and ask for a price match.

Anonymous

Exceptional service from Steven Cormack friendly courteous and helpful

Anonymous

Good service good price

Anton