National Tyres and Autocare Manchester (Chester Road M15)

I had a puncture yesterday evening on a London to Manchester trip. While waiting for the AA, I called this branch to check whether they had the tyre I required in stock for today. Lee Benn handled the call and immediately confirmed availability and invited me to come in today to have it replaced at a time convenient for me - the call was easy and a relief, as I have a lot of driving ahead of me during the next 3 days. When I drove in to the branch, everyone was attentive from the onset. Colin Roche explained the process clearly, answered all my queries (as I know very little about tyres!) and even made me some coffee. What a friendly team. I cannot emphasise enough what a positive experience this has been. Thank you, Irene

Irene

Quick service. Did what was promised. Friendly staff.

Gavin

Tom was really friendly and professional. After informing me that my VW lease wouldn’t cover accidental puncture he then helped to advise me the best alternative premium tyre to fit and self pay.

Guleed

Staff are friendly and efficient

Adrian

Friendly and professional at all times.

Julie

Colon Roche at 200 Chester road Manchester, was very helpful with getting my wheel alignment sorted quickly and efficiently. Great customer service

Chris

Turned up last minute with a 'wheel wobble' turned out I needed my wheels balanced, quick and cheap repair, my car now drives like new Thank you very much for quick and last minute work on my car

David

Great competitive price, excellent, friendly service

Anonymous

Friendly, transparent service, straightforward advice and no flannel - refreshing!

Anonymous

very helpful, friendly, incredibly quick and didn't push for me to buy more things.

Katie

1st visit to Urmston branch in Manchester. The staff were outstanding, they could not do enough for us. All 3 members of staff we came into contact with were so helpful. The man who did our job managed to do a repair for £20 which I was delighted with. It instilled trust in the branch, I know I can trust them now so I will continue to go back. We are new to the area and were looking for a new place to go for tyres. Very positive experience. It is a pleasure to receive excellent service. Well done to all concerned. Also it was nice to see a female member of the Mechanical team. She told us she loved her job which is great to hear.

Anonymous

Friendly and helpful staff

Kieran

Manager Yaz was very helpful and informative. The whole staff were professional in their approach. This is all credit in such a young team.

Anonymous

Yaz, the Manager was extremely helpful, pleasant yet very professional and showed a genuine passion for the service his team offered.

Andrew

Speed Customer service and friendliness Honest/trustworthy

Anonymous

Was a bit wary of going into a garage as I was with my baby but was made to feel really comfortable. Yaz even put the heater on for the baby and shut the door so she didn't hear any loud noises. Really impressed with the friendly customer service and they put the tyres on really quickly too.

Ian

Excellent, prompt polite service from Yaz the branch manager. (Chester Road Branch)

Anonymous

Good service , and polite.

robert

Staff were excellent and honest. I didn't have a prior appointment and had to be at a meeting at work at a specified time but my tyre problem was assessed quickly (in the end it was a simple repair) and I was kept updated at all times, which I really appreciated. The branch was STRETFORD (couldn't see it in the drop-down below)

Anonymous

Friendly and knowledgeable staff

Michael

Friendly and knowledgeable staff

Michael

great service

Anonymous

Staff very helpful in fitting us in last minute and picking up a tyre for us from their supplier so we could get the new one fitted the same day

Anonymous

Great customer service. I accidentally booked the wrong date and took car a week early. Lee & Kyle were excellent. They made time to do my MOT,.address.issues, retest and kept me updated all day. Thank you!

Hayley

Friendly and efficient staff.

Matthew

Value for money Good service Transparency

Shyla

Friendly staff and good quality tires

Robin

Friendly and efficient service

Iftakhar

good value

Anonymous

Consistently excellent service and customer care. We were not charged today so no invoice number, we just wanted to let you know how pleased we were with the service. We will be back.

Anthony

Had my brakes done on my B Max, Luke and Jordon did the job on the day and it only took 45 minuets . Very pleased, will go back if any more jobs need doing, again thanks Luke and Jordon!

florence

Every time I have my car MOT or get new tyres, National in Chester Rd Manchester are exellent

Carlos M

Good service levels

Anonymous

Great customer service

Anonymous

Good customer service

Anonymous

Good professional staff who gave a good service

Anonymous

excellent service. very attentive and everything fully explained with the problem.

Peter

Friendly and efficient. Very helpful staff

Katie

Very local and a GREAT price on my Bridgestone tyres from Tyre Shopper but more importantly really friendly staff! Every person I saw whether in reception or the garage all said hello and goodbye and the guy on reception had a good chat about the deal I'd got on my tyres. I've never going back to Quick Fit again, in comparison reluctant! grumpy! and even quite rude staff! it was a refreshing change and I will be back again next time I need tyres and have already recommended a friend, who was looking on Tyre Shopper the next day to get his tyres. Also customer toilets, drinks facilities and magazines.

Anonymous

Excellent, quick service.

Andrew

Professional, cheerful and very pleasant staff Staff availability Speedy attention to problems Worked past closing time to get job completed Sourced product quickly and thorough job done

Lesley

Quick and friendly service.

Anonymous

Good value, speedy service.

Stephen

Because this company provides excellent service at good prices

Anonymous

Honesty about what was needed and speed on which repairs were completed

Anonymous

Generally OK

Anonymous

I haven't used any other places really to be able to make a judgement on them, however the customer service I had in Old Trafford from your staff was second to none. I was very impressed with the young men who served me and did the repairs.

Anonymous

The speed of the service and price matching rivals.

Anonymous

I called this morning on the offchance they could fit me in for tyres ahead of my MOT, I dropped the car off at midday and had picked up by 5pm with two new tyres and MOT done. When I called, I was put through to my local branch and Colin price matched online.

Hayley

Reasonable price, quick service, tyre in stock

Anonymous

Timely phone call response, and clearly honest recommendation that the MOT advisory ball-joint issue did not need urgent attention. Initial timeframe estimate (ready tomorrow afternoon) turned into same-day completion.

Anonymous

great service and fast

Anonymous

Great service Great Lads

Anonymous

Service was excellent plus a great deal Friendly staff

Anonymous

l find the staff to be honest when checking my tyres and quick to mend my puncture

Anonymous

I am not here to advertise for you

Paul

Very pleasant and helpful staff offering quick service

Anonymous

polite good service,

Paul

Service was quick and good with very helpful staff.

Cima

I always receive excellent service.

Lindsey

Efficient service, friendly but professional

Anonymous

Fast turnaround, helpful staff

Anonymous

Company Car

Anonymous

Excellent service as usual!

Anonymous

Pleasant and professional manner

Samuel

Friendly helpful staff, quick job

Anonymous

Very polite and knowledgeable staff. The price was also very reasonable.

Lewis

polite and good service good discount

Anonymous

Because the staff are professional and the tyres are very good.

Anonymous

Fri

Ian

always able to see to my needs immediately even at no notice. I had an emergency with a tyre and they fit me straight in and replaced my tyre there and then.

daniel

fast response, quick work and driver was very pleasant

Anonymous

Friendly service, did not try to push any work on me.

Robert

Staff were professional and competent, job completed with minimum of fuss.

Craig

the whole process was very simple from finding the tyres on tyre shopper to getting an appoitment to have them fitted, it was all trouble free and easy.

allan

Helpful. Good Service. Pleasant. Friendly. Pleasure to there.

Peter

honest answers & quality of service

Anonymous

Staff are helpful, approachable, and most importantly, honest about the best fix for your vehicle. I will definitely be using them again and would highly recommend them to family and friends. Work was done quickly and professionally, staff went the extra mile for me as my car had issues after being sold to me with faults, they helped me with gathering evidence. Great service :-) and very reasonably priced.

Anonymous

Easy to use website to order tyres. Friendly efficient staff at Manchester Branch, Hulme. Carl

Adrian

friendly staff, information given clearly and priced matched an advisory product.

Natalie

Good communication

Anonymous

Guys knew what they were talking about

Anonymous

Called in at the garage and they were able to order the tyre straight away, they called me back to say it had arrived in the afternoon and I took it to get it fitted all in the same day. Problem solved.

MARIO

excellent service

Anonymous

great service brought flat tyre this morning on way to work ready by 4pm

Anonymous

good quick service and good price

Anonymous

excellent customer service combined with great prices and efficient results.

ASIF

The service I received was good.

Anonymous

Good technical knowledge Friendly service

Anonymous

Staff are very friendly & knowledgeable.

Lindsey

Extremely courteous, helpful and efficient, and sorted the problem!

Lesley

Very clean n tidy

Anonymous

The service

Anonymous

good customer service - good quality work

Anonymous

Staff in Hulme are excellent

Anonymous

fast service, polite and helpful staff

Yannis

took tyre in this morning on way to work and picked it up on way home fantanstic

Anonymous

Mechanics seemed knowledgeable and were very polite

Anonymous

good sevice even though i was on hold for ages to log the call

Anonymous

good service.

Anonymous

Fair price and good customer service. Willingness to demonstrate issues and not try to confuse you. Offered to give me a lift to the hospital when they were still working on my car.

Anonymous

Fast responsive service

David

very good service

Anonymous

As a female I don't really like going to autocare which is usually male dominated,on my visit today I was made to feel totally at ease. The service given to me by the branch manager Darren Rogers was first class. I would struggle to give any positive suggestions as everything that could be done was done. I was offered a drink from the machine, given magazines while I waited,shown where the bathroom was,had things. Explained to me clearly and treated with the upmost respect. I feel this branch should be commended on there fantastic service.

Ramota

Service was fast and explanation was accurate and clear. They even offered me a better deal on my MOT, saving a further £7

Yin

The staff are courteous and give good advice.

Anonymous

Excellent customer service and go the extra mile. Good value and comfortable with the quality of parts used.

Anonymous

ALL staff were really friendly and welcoming. Helpful, and incredibly polite when dealing with telephone enquiries. If more than one phone rang, somebody else came to answe the other phone so customers were not left on the end of a phone line that was ringing out. I've never been referred to as 'Sir' in a garage - really refreshing. Have always got my new tyres from Kwik Fit, but would go back to National on Chester Road (M15) from now on.

Anonymous

Received very good advice and service on a recent exhaust repair. Price was acceptable too.

Selena

Efficient service. Good tyre, good price well fitted.

David

Very good service but tyre I originally wanted wasn't in stock. No other issues at all.

Anonymous

Price and speed

James

speed of work, polite and knowledgeable staff. when it was discovered the tyres i wanted were not stock i was offered better tyres at the same price

daniel

I had previously enquired about tyres at the Ashton under Lyne branch. They said they would phone me back but didnt bother. The chester road branch were excellent ( I had been there before getting tyres for my girlfriend). Darren Rogers was professional,courteous and was genuinely helpful explaining my cars problems and offering me solutions. You could tell he took pride in his work and looking after customers. The other staff were pleasant too. I would highly recommend this branch to anyone, mainly due to the personnel. Dr Mahmoud Youssef

Anonymous

Staff were very proffesional,knowledgable,friendly,courteous,helpful and we were treated really well,and made us refreshments while we waited. Mr Darren Rogers was particulary helpful and answered all our questions put to him and he was very proffesional and a credit to National Tyres. Thank you.

Anonymous

Very welcoming staff and fixed my car immediately, so fast that i didn't have time to read the Daily Star that was available in the comfortable waiting area. All at an honest price too. Would definitely recommend.

richie

helpful, friendly, honest

Diane

great service

Anonymous

Good value as matched price of competitors and great service

Anonymous

I called yesteday as my brake pads were failing about 4pm anthey fitted me in this morning and evening did a full service - excellent service that is why I always use this branch

Anonymous

Excellent customer service, helpful and friendly staff. My tyre was collected and fitted for me quickly and at a better price than quoted by Arnold clark

Hannah

Excellent customer service

Anonymous

Had excellant customer service,spoke on the phone and everything that was arranged was given with no problems,also advised on car repairs that will be required at a later date

Anonymous

Local and quick, there are are other shops open later though.

Anonymous

Friendly and good service

Anonymous

Excellent, friendly service.

Anonymous

I walked in and told Colin my problemHe instantly looked at problem tyre which couldn't be repaired.He was able to order a new tyre online.I went back at 1pm and the job was done with a smile.Colin was very nice,helpful and courteous.I shall get my tyres there in future.

Anonymous

Amazing customer service, really helpful and friendly staff and great prices. Also speedy!

Anonymous

Excellent service

Paul

The lovely Darren Rogers was brilliant. Didnt rip me off like mini were trying to do, told me exactly what was wrong with my car, what needed doing and what could wait, was practical about it and on top of all that had it ready by 6! Thank you darren!!

Anonymous

quick, efficient service.

Richard

quick, efficient service.

Richard

quick, efficient service.

Richard

quick, efficient service.

Richard

Quite simply, the standard of customer service at 200 Chester Road is outstanding. I was unable to get to my original MoT appointment on time and was courteously offered another slot a couple of days later. On arrival I was greeted by name, offered a cup of coffee and a blown bulb was replaced free of charge. All the staff were smartly presented, unfailingly polite and very helpful and informative to me and the other customers present whilst I was at the branch. Short of serving a full English breakfast, I cannot think of anything more that could have been done to take care of us. As a former sales manager in the automotive business I can say honestly that I would have been proud to have any of these guys on my team.

Peter

Very satisfied customer service was excellent would definitely use National Tyres again explained every think I needed to know and more reference to my purchase.

Anonymous

convenient online booking for MOT; half price; good service

Donal

1. can't think of a reason to give less. 2. nobody scores a perfect 10.

Anonymous

Always friendly, helpful staff who bend over backwards to help. Always very fair - you never get the sense that they are solely out to get your cash. I can't write more highly of the staff at Manchester Chester Road (and no, I am not a friend or relative just someone who values what they offer!). A real nice bunch of lads.

Neil

good price tyre shopper, good efficient service

Gary

The customer service I received during my visit to your centre on Chester Road (200) was really pleasantly surprising. Both of your mechanics who dealt with me where polite and very helpful. It was a pleasant experience.

Phillip

The work was completed to a satisfactory standard at a reasonable price.

Neil

Good fitting experience & service

Anonymous

The staff are always courteous and attentive, and Darren in particular is very helpful. I know that I will be treated fairly and with respect, that all work will be to the highest standard and he will be completely honest about the work that needs doing. This is a huge benefit as I know nothing about cars.

Juliet

very good service

GUANHUA

Friendly, helpfull staff who go out of their way to sort you out Good standard of workmanship Very competative prices Very quick After getting frustrated with main dealer prices and poor customer service, Darren and his team have restored my faith in the auto industry!

Anonymous

Great service nby local lads

Anonymous

Friendly, enthusiastic service. Very helpful - an easy transaction.

Anonymous

The service received was efficient and of high quality. The staff fully explained what was wrong and even took the time to show the problem areas on my vehicle.

Rachel

efficient and no hard sell and fair price

graham

Great customer service, reasonably priced and good workmanship

Anonymous

Helpful, polite, informative & speedy service!

Anonymous

Excellent service, quality of repairs and friendly staff.

Neil

used them twice now and both times have get the job done quick and at a reasonable price

richard

Service was great and staff was professional.

Mudassir

Quick, friendly and professional.

Anonymous

The service was quick in the reasonable price.

ANETA

High quoted price competitive price given after negotiation

Anonymous

The staff in my local branch are great Ive used this branch for 5 years and will not go anywhere else for MOTs and repairs

Anthony

Good service friendly staff

Anonymous

Very helpful when giving telephone quote matched a lower quote very helpful on other minor problems

Anonymous

Excellent sevice from Darren and Lee at manchester(chester rd M15),I could see they were already busy and I said I could bring the car back next day and still Darren said no problems it will be done today. This is why I end up using National Tyre again and again,they never mess me about! Well done all of you. And you can give them the £10 as far as I'm concerned.

Anonymous

Fast prompt service and supply

Anonymous

Professional but friendly staff carried out extra checks without being asked but asked for approval before fixing good value for work done answered phone quickly

Anonymous

Fast prompt service and supply

Anonymous

Professional but friendly staff carried out extra checks without being asked but asked for approval before fixing good value for work done answered phone quickly

Anonymous

Very helpful and courteous efficient and at the right price

Anonymous

The service provided overall was outstanding

Anonymous

They provided a very good service

Sam

When I arrived I was seen to straight away and the problem fixed no fuss minimal waiting time

Anonymous

Reasonable service

Anonymous

Friendly, professional, efficient service.

Anonymous

Excellent service, good prices.

Lindsey

I was seen to straight away went in with slow puncture and tyre was changed in 10-15 minutes Adam Cougar served me and explained it very well and was helpful

Anonymous

Good initial response

Anonymous

Mr Ian Richardson was most helpful and very professional

Rod

Friendly manner very efficient on the phone and in the workshop

Anonymous

Friendly service and good price very helpful

JOHN

Staff are obliging and accommodating and it is in a convenient location

Anonymous