National Tyres and Autocare
196 Basingstoke RoadReading
0118 987 1624
Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pm
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Tyres READING |
Exhausts READING |
Oil Change READING
Brakes READING |
Car Batteries READING
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out of 5
404 review(s) of
I just turned up and was told promptly there was an hour and a half wait but that if I wanted to come back then it would be quieter after 3pm. I came back at 3.30pm and was seen immediately. Great service, friendly, polite and they were able to repair my tyre when I fully expected to have to replace it at greater expense.
4.5 out of 5
As usual, I received good advice (technical but also when to time my visit so that I would not have to wait for too long). Following a slow puncture, which could not be repaired, a new tyre was ordered, which meant I had to come back the day after. The member of staff suggested my spare wheel could be used in the meantime, which he installed straight away, without seeming to mind having to remove the items stored in my boot in order to locate it. The next day, my wheel was ready with the new tyre already on, and replaced in a matter of minutes.
5 out of 5
Extremely helpful and friendly staff. Great service.
very helpful and professional
Professional, polite prompt service - as always.
We had a puncture which was patched up by the Aa. We got amazing service, very efficient and a brilliant AA discount to boot. Daniel Coleman on the front desk was great - good communication and ace customer service.
no fuss, efficient, good advice
4 out of 5
Daniel & Nigel were friendly, helpful and efficient.
Great staff. Helpful and knowledgeable.
Was greeted by Daniel Coleman who kept me informed re time scale, process and answered any questions I had in a polite way.
Scott Maguire who carried out the MOT was extremely helpful answering all my motoring questions including some that were not MOT related. A very pleasant, helpful man who gave a 5 star service. Have already recommended their services
Great service, polite staff
Very friendly and helpful
Friendly and helpful staff
Very good service, quick and very polite service,
As ever, polite, helpful and explaining what's what.
Good quick service, very friendly staff. Seemed honest - not like the shifty guy at Kwik-Fit! Daniel Coleman served me and was excellent.
Daniel Coleman was very helpful on my phone enquiry when when I arrived at the centre for the work to be completed at the end of the day on a Sunday. His colleague Nigel Ilsley completed the work efficiently and in a timely manner.
Matched price as promised / advertised.
Daniel Coleman who served me was polite and very fair to the customers. The way he treated other customers and myself was honest, which I value tremendously.
I was very impressed by the professional approach of the staff
I had flat tyres on Saturday late afternoon just before shop closing and I was with my 3 year old little girl, the other worst situation was I needed to go to work later. I been to National tyres for help and Daniel ColeMan look like manging the work , As it was almost closing time for national tyres and his team was doing last jobs. I was expecting Daniel ColeMan will say we cannot do any more jobs, but I was wrong he did say we almost finished for the day and guys were doing last jobs. But he managed to fit me in his tight schedule and gave me two new tyres. Many thanks to Daniel ColeMan for this kind help and team.
I went to the Basingstoke road branch in reading. excellent service and very friendly staff
Always very helpful and efficient without being "pushy" or unnecessarily worrying the custome
Helpful, accurate estimate and completion time.
Easier to arrange booking online, and branch was prepared for my requested schedule time.
Staff were very polite and helpful
Honest and professional
Daniel Coleman was very helpful my visit before one of your mechanics broke my locking wheel nut and didn’t tell me about it. So Daniel replaced the locking nuts for regular ones I was really pleased.
Dave the manager is very approachable and helpful
The centre were proactive and looked at my vehicle as soon as the centre opened for business
Mr Daniel Coleman and Nigel did a good job and importantly i experienced a good customer service in this branch.
A good allround tyre centre. The tyre fitter named Scott was helpful and plesent.
Excellent service and extremely helpful, I believe the fitter was called Daniel
Excellent helpful service from Dan fitting a new exhaust to my Toyota. Many thanks.
Dan was Very helpful
Vending machine in reception was out of order
Didn't have to wait long before being attended too.
Great customer service
Fast and efficient, but would have liked to have been told how far the tracking was out etc, rather than there's your paperwork, thankyou
Staff fully understood my requirements and dealt with my purchase promptly and efficiently
Timely and courteous service by Scott and Dan.
Dan the manager on duty was very professional, kept me update on arrival of new part and completion of job.
The MOT itself was fine. However, advisory note re. front brakes along with verbal pressure to agree to have it done then and there caused me you go to my usual garage.They, after inspecting said it did not need to be done & that they had reports that MOT places did this to improve their turnover & profits.
My requirements were met in a professional and courteous manner. Dan & his team fulfilled the fitting in a surprisingly short space of time
Friendly service and quick turnaround
Heloful as normsl even though busy
I find all the staff helpful
Direct answers to the problems about my van this is the third time using the same garage and spoken to most of the staff over 3 yearse
Quick appreciation of my requirements
Staff polite and courteous and very helpful
I used your Basingstoke Road, Reading branch twice in the last week. They are efficient, polite and work hard until the end of the day, unlike some of your competitors who seem to be ready to go home early. You had stock on both occasions too.
I was dealt with quickly, the tyres were fitted quickly and the staff were friendly and helpful.
Competitively priced, in-stock, prompt service.
I received good service from the staff at Reading this morning. Very polite and hardworking.
Lee did the MOT on my car this morning and although failed only by two minor faults so will be returning shortly.
Good rapid polite service
Fast service and friendly staff
Friendliness and professionalism of David Harrison and his fitter And I Njie.
David Harrison and Nigel Mosley very friendly and courteous
friendly and honest service
Friendly service with sensible prices and attention to customer care
Prompt attention to my request
good customer servive
Usually service is very good at this branch, but there were problems with the ordering process and communication this time. The fitting went well, though - many thanks to Ansu.
3.5 out of 5
Extremely helpful. Ansu & Dave carried out work -replacing two front tyres and wheel balance.
Fast efficient service
196, Basingstoke Rd has improved in service. Dan Coleman, Manager & Nigel Ilsley fitter were efficient & helpful.
Good service and customer care
Good quick service, helpful staff, and good prices
Excellent service, excellent price. I was talked through the tyre wear, The tracking alignment (being out). Could not have been more helpful. Ansu & Scott.
Friendly professional staff. Gave proper time to fix the issues and given advise. Also used promotion so happy. Thanks a lot.
Fast and professional from Dave and Dan
Professional Staff, good service, value for money.
Friendly helpful service
Superb and quick friendly service
Friendly helpful service that delivered as promised
The complementary cofree is not free and the maching doesn't work!
Courteous, efficient and fair price
I was informed what was happening throughout the repair, friendly staff, reasonable prices.
Excellent service & advice from staff. Names Dan & Ansu from National Basingstoke Rd Reading
Friendly staff, namely Scott & Ansu - reasonable prices - past experience shows I can trust them.
Friendly. Honest .. and quick
good price and quick service
Work carried out on time and was advised that exhaust needed to be replaced.
Very good prices, easy to use website, informative site, flexible bookings.
Good service Dan and Scott, Reading
Easy to book. Professional staff. Work required clearly explained.
Fast and friendly.
Courtesy and professionlism of staff.
Willing to do work without an appointment.
Quick, friendly service.
Good quality work.
Polite and effective service
Provided a really great service, from the people on the phone to the guy that came out to sort my car out. I'm very impressed.
Helpful and knowledgeable staff
They did what they said they would do at a time they said they would - reliable service
Being a disabled octogenarian I was treated in a superb way by Kieran Logan and Nigel Ilsley at your Reading branch following a burst tyre in avoiding an accident locally. They advised on a replacement tyre , fitted it and in addition to balancing it Nigel also inspected the underside "steering gear" without any prompting and gave me the safety reassurance I needed as I depend on the car for mobility. Well done guys - proper unbiased customer service. Thank you so much.
Excellent service and customer service.
Professional and they give the right advises.
2.5 hours wait to get an exhaust fitted. Just the back box. No communication from staff. No apologies or updates.
The exhaust that was finally fitted is very loud and has one box rather than the two boxes that was on the original. No communication was provided for this and I am now stuck with a very inferior loud exhaust.
Excellent service - great staff
Customer service and Best price for both tyres given.
Very good, like the free insurance against punctures, reasonable priced tyres
Convenience of on-line booking
Very quick to plan the job and professional about it, didn't score 10 because I was told I would have a call back to confirm when the job would be done and instead someone just showed up the next day to do it.
Fast and friendly service.
The staff are friendly and professional - I receive superb service.
Really quick, easy tyre fitting.
With nigel Isley being in charge at Basingstoke road reading, he is always full of professionalism and prompt at dealing with me, as he has done for the last few years. I would put my trust in Nigel to do work on my vehicles at anytime and thoroughly recommend him to friends and family as with the rest of the staff there at national tyres. Well done Nigel. From Steve Izzard.
Everything was quick and smooth.
Good price, Good service, pleasant/clean waiting area
Darren at your reading Basingstoke rd branch, knowledgeable and friendly
Good friendly service - I trust the advice and the prices
Good service, good advice.
Curious service, no scams.
Prompt reply, efficient service, good price
Good service - my recent oil change seems to have been done properly by draining the old oil from underneath the car, not just sucking out of the top as most main dealers get away with doing. No bad experiences yet in terms of quality of various jobs done.
Also reasonable prices, open on weekends, no aggressive up-selling, helps eliminate need for more costly visits to a mechanic or main dealer for routine work.
Great customer service and good value for money
Friendly and great service
Good service and price
Easy, painless, professional process.
Couldn't ask for more!
Very pleasant and efficient service received from your technical staff member Darrin.
Friendly service through out no undue waiting
I've been twice now and both times I have been treated very well and the service was speedy. Extremely patient and courteous, even when I know nothing about cars, I wasn't frowned upon by my lack of knowledge which makes me happy to go back.
Professionals ball and efficient service
Friendly staff n good service
The Basingstoke Road branch were customer focused: polite and helpful.
I had no problems with the staff or service.
courteous,met the time deadlines,product knowledge, professionalism
I arrived 15 minutes the closing time with an emergency tyre problem and your colleague helped so quick .
Very helpful and friendly service. Charged less than original quoted price! I found this very refreshing and will now use this branch for all my car requirements.
I found the chap whom I dealt with (David Clark, I think) very helpful.
courteous, cleanliness, professional,
Selected this garage after reading the disasterous reviews of some neighbouring places. National repaired my punctured tyre (as the RAC had suggested was possible) rather than just replacing it. From my phone call onwards Darren gave fast, friendly service, with advice given on tyre wear and likely mileage to changing. Really helpful, I'd be happy to use again and recommend.
Efficient professional service at an agreed price matched price. Particular mention of Darren Sumner who
Is an excellent ambassador for the company.
All repairs carried out same day. (I left my vehicle with them and collected when finished.
Prompt, courteous and very helpful service
easy to get to, pleasant staff, good prices
Friendly, welcoming and competent service
Very good staff at the Reading Branch
Pleasant and efficient service and work completed on a timely basis.
Very helpful and knowledgeable staff. Sorted my tyre out - also explained what else needed doing really well.
Overall a very good service apart from the unavailability of the tyres I had ordered through tyre shopper; not the fault of the branch or the staff (Darren) I dealt .
Fast and efficient
Really happy with service. Friendly staff (Darren Sumner). Very fast and good value. Highly recommended. Thanks very much.
I feel I can trust them
Totally painless process.
Excellent service by polite and knowledgeable staff
Very good and quick service
I had a MOT at 196 Basingstoke road what terrific service polite,friendly,helpful,informative.in this day and age unheard of.my sincere thanks to the staff who dealt with me.
I was impressed with the service I have from Darren at National Tyres, Reading, He was polite and focused on customer service. Despite electrical problems with the on-site ramps, the oil change to my car was completed quickly and professionally and with the full amount of 6.5 litres. This contrasts completely with the appalling service I received at the Basingstoke branch last year where I was kept waiting for over 2 hours and then subsequently found that insufficient oil had been replaced in my car causing the oil warning light to come on. The branch Manager refused to accept responsibility and treated me with complete disdain.
I have had good service here twice - once for tyres and once for MOT. My only reservation is that prices are often better online than onsite.
Good pro-active service.
I really trusted the man who helped me called Dave.
The job was complete within 10 minutes, and he also did a few extra checks without me asking.
I will certainly be using this as my garage from now on.
No issues, no problems. Web based price. Staff courteous
I was extremely pleased on how quick the car tyre was repaired. Very much impressed.
Service I recieved
the staff was helpful and made sure that my car was safe to drive.
Good friendly service. Efficient service. Best price I could find, including online sellers. Handy location.
I've always got good service at this branch. received really good service and advice from Jack Cashley the Reading branch, despite being busy the work was done quicker than quoted and he still found time to chat to me about the product I'd bought and other jobs that National could do for me.
Extremely helpful staff, always provide accurate and good advice
My first visit through the AA scheme.Very impressed by the advice and friendly service. Both the fitter and the man who did the paperwork seemed very happy to be there. It created a good atmosphere quite unlike Kwikfit where I have gone many times before. Good seating area and 20p coffee were also fine. I will be back for the other two tyres soon.
Excellent customer service
Professional service and quick assistance
The staff were friendly, polite and not at all pushy. They changed my tyres straight away and I was on my way in no time at all.
Easy web ordering and efficient and helpful branch staff.
Free inspections, honest assessment (willing to say no work is necessary if that's the case) and fair prices
Very good service at the reading depot on basingstoke road. I was advised when I phoned for a quote to drop the car in to confirm spares requirements, this took ten minutes. I arranged to drop the car in the following day at 1pm but arrived at 1230 and the car new discs, pads and tracking completed by 2pm which i thought was excellent. Price was competative with competition.
Good price and good service.
Very courteous and helpful
Excellent bunch of lads and good dsrvice
Quick service. No fuss no mess they just got on with the job
Professional and helpful service
I thought the service and advice was fantastic, the guys I dealt with really helped me out and they were a pleasure to deal with.
Really friendly and helpful
friendly, professional and efficient service
The Branch in Basingstoke Road, Reading have always served us well. Nigel and David were very helpful on Monday.
Good service via online TYRE SHOPPER link. Excellent price for premium tyre. Handy local branch with friendly staff.
used you for years - service always good - staff happy to help
Service and advice were very good, had quite a wait due to other customers even though car was booked in for the morning.
Pront service and quick fitting. Called in the morning and everything was done by 3pm. Lovely customer service.
I needed a tyre changed on a bank holiday after work. They were open, they were friendly and got the job done quickly. I would go there myself again and therefore also refer the place to my friends, family and colleagues. Thank you!
Brilliant and helpful guy
Prompt, efficient service.
Great service - very friendly staff - super prices
Friendly and informative service.
I dare anyone to knock this branch. Staff 10 / 10 they know their stuff. Are all tyres places the same? Id say no. I gave them a real challenge with a very rare tyre size did they manage it? Of course. This branch has never let me down and I will continue to return time and time again. Quality of service 10 / 10. Speed 10 / 10 I give this alone due to extra time and care to ensure my brand new wheels were un-marked
Was very helpful, and I had a half price for the purchase
good customer service - easy to book online - all costs listed upfront. spoke to Darren on the phone, was helpful and answered all my questions.
Excellent, effective and polite service today in Reading
Staff were very polite. My tyre was fitted within a couple of hours of making the call
For Reading, very convenient location. Friendly staff. Good value.
Excellent service - good prices
Good fast service
Very honest branch
Prompt and friendly service. Staff with professional attitude.
Excellent friendly service at a good price. Recognition from staff as a regular customer.
I have already reccommended you!
Excellent service - friendly helpful staff!
Professional and courteous service. Quick turnaround. Reasonable prices.
fast service with a plesent attitude
Quick, friendly, professional service fairly priced
Ability to book online. Good price.
good value and excellent service
I had every thing I asked for done for me professionally. The technicians are competent and know what they are doing.
Helpful and had the tyres in stock
Friendly and very helpful members of staff who make you feel confident by
their knowledge and professionalism in their skills and performance of their duties
I needed my tyres changed ASAP, I ordered online and with a phone call, they agreed to change the tyres without waiting for the date booked online.
Very efficient and professional service. Pro-active sales technique to upsell me to appropriate additional services, but not overly pushy and only relevant to work being done.
I cannot speak highly enough of the staff at the Reading branch: this was the second time I have used National and on both occasions I have been thoroughly impressed with the service provided. To would say that my satisfaction comes as a result of the following: friendly & polite service, honest advice, competitive prices and quick work.
Helpfull and kept me informed about what was going on
Very good service all round. Willing to take a look at my problem and give me a quote free of charge, price matched the lowest quote I found locally, and were able to do repairs whilst I waited at a convenient time to me. Staff were very professional and helpful all round.
Prompt & helpful service
Good prices, good service, professional, paid what was quoted and nice to deal with
very good frindly service
The staff are very friendly and welcoming and gave good advice with no pressure to buy. Tyres were good quilty and good value for money. I will get all my tyres and breaks done here!
Lovely and speedy staff in your reading branche.
The staff were very polite, informative and helpful. Work was carried out very efficiently.
I am always well looked after when I go to your Reading (Basingtoke Road) branch. work needed is clearly explained and prices are competitive.
Friendly helpful staff and good prices.
The blokes who did the work were friendly professional and quick.
Excellent fast service. Darren was very helpful and pleasant to deal with.
Good efficient diagnosis and service. Good communications.
well care . friendly
Good service from the first call to the fitting.
Good friendly, efficient service and good value for money.
excellent service and the price is unbeatable
I gave them a call at 1.30 pm on a Sunday afternoon and by 2.30 my new tyres where fitted at buy one get one free.
They were very polite and kept us informed at all times
The good service and price of the tyres.
Alwats friendly and helpful and I never have to wait long. On this occasion work quoted was £40 cheaper than keik fit
Speedy efficient service, not pressurised over other devices or products and price.
Excellent efficient service
Efficient, straightforward attention.
Helpful and friendly
David Clark [Reading Basingstoke Road] fitted my replacement exhaust. As well as physically showing me additional perforation damage to the mid pipe of the echaust he also reported on tyre wear and most important showed me that there was grease leaking from my front offside CB gaiter. This gave me great confidence in your staff's technical capability
very good service as the weather was terrible
Friendly and not a rip off!
very halpful staff, great value tyres will be using from now on
Always seem to have the stock and the skills available when I need them. Not sure national are particularly close to (eg) my family otherwise would definitely recommend.
I was seen to straight away on arrival even though the mechanics were dealing with previous customers. the mechanic then dealt with my puncture giving good advice and options and dealt with my request quiclky and efficiently. I am very pleased with the service given.
The staff listened to my enquiry. They offered options and advice with no pressure selling. I felt they were looking after my needs as wel as getting me the best deal. They gave me an expected time to deal with me.
The staff were efficient and polite.
Can occasionally be beaten on price, even with the AA discount
Easy, quick, friendly
Very Friendly and helpful service
Your staff located the tyres that I required, which are not readily available , advised me that they could obtain them and let me know when they had been delivered. They also fittted the tyres promtly.
Quick fitting - great value tyres
good service and friendly, but wait 30 minutes to fit tyres.
Service is very quick and no need for a long wait.
Really Friendly and Knowledgeable
Efficient and on time
Good advice from centre manager regarding locking wheel nuts
Good fast non nonsense service just some waiting perhaps
Very professional showed problem areas and gave accurate quotes before starting work
I could not fault the service provided by friendly and helpful staff
Quick friendly service
Efficient helpful and honest service
Very friendly and helpful various good offers and reasonable prices
I keep coming back to this branch as I always get such a good and professional service
Competitive pricing speedy efficient service friendly staff
Friendly professional service
Always explain work being done and why staff polite and helpful work done on time and car brought back to car park
really friendly staff knowlageable and helpfull
good location, good price, clean waiting room
I arrived to the site early (before opening times). The staff were waiting outside to be let in, but still approached me as I parked and took my details and information. They were very helpful even though they hadn't officially started work yet. I went for a cup of tea and returned 20 minutes later and my tyre had been changed and all paper work completed. Excellent service from the team at the Reading branch - particularly Darren Sumner, Marc Croft and Nigel Ilsley as per my invoice.
Helpful and knowledgeable staff, speedy service, product availability and price. Quality of workmanship appears good.
I got exactly what i budgeted for and it matched the quote i got from the website
Quick easy service
Competent friendly service trust that the price is right good previous experiences
Dont wait long good service friendly efficient
I appreciated the advice I received from Tony at Reading HiQ. The explanations and estimated costs he gave me before I left home was very helpful and reassuring as I was working on a tight budget.
On arrival, I was shown what was wrong with my vehicle and given an accurate cost for the work.
Fast service, reasonable prices, good promotions.
Very professional staff who provide a quality service promptly and at a competitive price
Service was very good and the greeting was friendly
Very proffessional, good value & polite service.
for all the reasons ticked below
Quick speedy service was in and out in 30 minutes for 4 tryes plus alignment
Always a good friendly service clean and tidy reception good pricing
Staff spent time to explain what needed doing without talking down to me no hard sell took care to jack up car correctly
Friendly service fast and efficient good price
Service is second to none staff are extremely efficient knowledgeable and friendly the prices are very competitive
Pleasant staff no issues
Good and quick customer service
Always a good friendly service clean and tidy reception good pricing
Fast and Professional job done, friendly Staff and good price.
Past experience with Coventry now Reading well done
Good service polite efficient
Products well priced
Good service helpful friendly manner
Good customer care and speedy service
Very competitive pricing excellent customer service very prompt
All inclusive price easy accessibility
Good customer service polite and informative and quick
Very professional team working at the store quick service good price of tyres
Rapid service friendly helpful staff
Staff friendly and courteous price convenience/location
Helpful and knowledgeable staff easy access
Fast service exhaust part obtained within 20 minutes
Ease of ordering and inquiring online and by phone fast service used discount voucher
Very good service friendly staff good prices
Quick work polite people given advice good price
Good service good price helpful staff
Very friendly and highly efficient service
Matched a quote I already had quickness of the service good mannered
Very polite and helpful staff fast service and job well done
Have been using National for over 10 years always very helpful and professional friendly staff
Fast efficient knowledgable polite and competitively priced
Would have given 10/10 but price rise was quite high compared to when you last carried out
Helpful don't feel you are ripping me off feel valued as a customer
Friendly polite professional knowledgable staff speedy service
Honest quick service
There is nothing to criticise
Good friendly professional service interested in what I had to say observant in recommending another tyre change for safety reasons well explained
The service was very quick efficient and what I wanted
Care courtesy consideration smart tidy polite very friendly helpful excellent
Quick service very helpful
Always helpful will point out things wont oversell
I like the idea of an oil change service efficient and effective
Easy online selection and booking value for money excellent customer service at tyre centre
Friendly service professional quick
Fast service always kept informed by staff as a female driver I felt treated with respect
Efficiency politeness speed
Friendly staff work carried out professionally
Excellent service from David at Reading good price
Efficient pleasant obliging thanks to Darren
Really good customer service couldn't do enough for me very friendly and helpful
Professionalisum of staff and ability o communicate problem and give explanation of teschincal issues
Very quick response fitted my tyres 3 days before stated on the internet
Polite staff, speedy job, friendly and helpful
Fitting bays very clean and tidy staff polite efficient and no swearing
Staff were friendly, helpfl and provided good service