Good service, but a misunderstanding over the date, but fully resolved

Alan

Always helpful

peter

very busy staff polite and efficient

charles

I have been dealing with this branch for several years now. Always a prompt and friendly service.

Gordon

Amazing service...Darren Willis processed my request fast and efficiently also Christopher Fender my fitter done a great job and is a great communicator.

Gregory

Very good. Prompt service & punctual

Albert

Drop in customer, given immediate attention, good advice and service

Adrian

Immediate recognition of my problem by Adam a very amiable guy.

Paul

The guys there are spot on would definitely recommend

Andy

Perfect from start to finish.

Amy

Another painless MOT; staff and service provided are great

Oliver

Excellent and friendly service.

Robert

Really friendly helpful guys at the folkestone branch. Good customer service

Louise

Staff very helpful and done the job with no problem

Derek

Adam Kernan was very helpful

Kevin

Greeted on arrival, promptly had car in workshop very polite team. Well done national.

Jess

MOT retest was painless and free.

Michael

Initial telephone confirmation welcoming MOT completed on time and politely attended.

Chris

Helpful and advice was well given.

David

The service was excellent

James

Great customer service, also showing compassion to my situation; exhaust fell off. Expert knowledge of their products and getting the job done within 2 hours. I will definitely use again as I have got a MOT coming up along with regular servicing

Anonymous

very helpful and friendly staff. good service. items for car needed was at hand. all done in an hour

Anonymous

MOT mechanic was professional and opening hours are good.

e

Very prompt and polite service

Anonymous

Staff are very courteous and always helpful

Anonymous

The excellent service I have received from Simon Uden (incl his team of Keith Hill and Christopher Fender) at your Folkestone Branch on 3 separate occasions this year. Invoices : 12.05.17/18060245; 16.08.17 / 18061195; 10.10.17 / 18061769 directly relate to my comment. Courtesy / professionalism / "doing what they said they would do". Brilliant!

Anonymous

Made things very easy for me when my car broke down.

Anonymous

Staff knew what they were doing. Work done within given time. Appropriate suggestions were given to me.

sanjay

Honest and helpful staff.

Catalin

very efficient service and knowledgeable staff

Peter

The job took a while for it was finished

perry

The job took a while for it was finished

perry

The job took a while for it was finished

perry

Popped in to Folkestone branch today as my exhaust had rusted and was hanging off. I had to get to a funeral that day and the staff took that in to consideration, ordered the parts in specially and it was all completed within an hour when it normally takes 2-3 hours. I heard them mention they were short staffed too. Very efficient, understanding, helpful, and really lovely staff!!

Laura

Quick and cheap

Brent

Good personnel sevice

Anonymous

Good price and discounts available. Telephone manner friendly and reassuring. Staff at the Folkestone branch very friendly and knowlegeable. Work carried out within time span suggested and no pressure selling of goods or service. Felt confident my car was in good hands and safe to drive after the work carried out.

glynis

Good prices, quick and easy service received, very polite and helpful staff.

Chris

Great customer service especially from Keith and Simon, very helpful and received exceptional service. Repaired my car very quick and a great price. 10/10 for friendliness, efficiency and advice.

E

For the overall levels of service

Keith

Staff very knowledgable and helpful.

Anonymous

Had m o t done today was on time all staff were very polite and helpful

Anonymous

extremely courteous, helpful and professional

Anonymous

Efficiency and politeness

Anonymous

Polite attentive professional service

Lisa

Excellent service from Keith who helped when car tyre burst nearby to the store

Anonymous

Definitely service with a smile (Simon) very professional. Even put ties on my wheel trims. Advisory for brakes and sensor at a very good price and excellent price on m.o.t. So will have this done with National at Folkestone. Value for money.

Anonymous

Overall a very pleasant experience,friendly,professional service

Anonymous

Friendly, helpful service. Keith was a Really nice cheerful lad. Speedy service They had what we needed.

Anonymous

Very efficient service. The technician dealt with the potential problems of my car in a very informative way, without putting me under any pressure.

Gordon

Great service. The guys helped me out when time was of the essence and got the best possible price for me. Thank you!

Claire

The guys who work in the Folkestone branch are super friendly, not patronising and always willing to answer questions. There's a really nice friendly atmosphere when you walk through the door. Wish all garages were so accommodating with women! Please give them a Christmas bonus-you don't find customer service like it in many places and they are always consistent.

Anonymous

The service was excellent very comprehensive staff with a wealth of knowledge put across in a friendly manner. Very happy to help and explain things very clearly and concisely especially Simon uden who also checked other aspects of my car and gave a non pushy explanation of why and when these parts would require attention. Price extremely competitive but absolutely won over by the service.

zohreh

Good communication, prompt service and transparency in costing.

Dave

Being told 1.5 hours and waiting 2 was a bit of an inconvenience but to see one of your employees leaning on my car Smoking a roll up I feel not acceptable particularly while in the workshop . I think you will find that smoking inside a commercial premises is illegal. I just hope my two year old car has not been marked by your employee.

Anonymous

The staff were very knowledgeable and provided good customer service

Colin

Because the MOT annual saga is very fraught and the staff at my local National (Folkestone) just make it run smoothly and fuss free. The tyres are Avery good price as well.

SHAUN

Excellent speedy service

Chris

FAST AND GOOD SRVICE

Anonymous

excellent efficient service

Anonymous

Friendly and informative staff. No nonsense advice with no pressure to buy.

Mark

Friendly service. Quick and flexible.

Hayley

booked on line, speedy service

Rae

Very friendly and knowledgeable staff. Clean working environment and car has been completed when stated. Both occasions used, they have looked after my Audi TT - very happy.

Anonymous

because I was advised to buy a replacement part for £540.00 with discount and yet my car did`nt need it.

Richard

Very polite and friendly staff. Very efficient and value for money.

Gary

Called on spec and received good advise prompt repair and car better than ever

Tony

It's cheapest and best

Durgahang

Price and good service

Anonymous

Always found the staff at my local National tyres very helpful, very efficient & always polite & friendly.

Anonymous

Good Service Good Pricies

GRAHAM

Perfect service

Anonymous

Quick professional service and no up selling if unnecessary work.

Karfai

Delivered very good service, and more importantly done the job right first time and first time too. No fancy songs and whistles buy having hunter tracking machines, the laser tracking system sorted it. Brake check and prices are very competitive.

Karfai

good fast friendly service. very helpful.

Rebecca

Good service

John

Good service and friendly staff

John

fast ,efficient and friendly service from staff at 25/35 Bouverie Road West branch in Folkestone ,Kent Adam & Simon

john

Qualified adviser and very helpful staff

Charles

Efficient service and prices

Anonymous

prompt and good service

william

Very quick, friendly service.

Anonymous

Always professional and honest

Antony

The staff were very professional and the service was prompt Recommendations were very good Good service quality

Anonymous

Good service

Anonymous

Good service and the manager Simon is really helpful

Simon

Really good service

Anonymous

Efficency of service and pleasantness of staff

Anonymous

competetive price and it was so easy to have the tyres booked in and fitted

Roger

Courteous, quick and efficient service.

Bernard

It is a good service, at least comparable to your competitors

Anonymous

Polite, professional staff, with no hassle service. (Adam) Unbiased advice with no big cost flashy facilities. Would recommend.

Anonymous

Good service Speed of service Great staff

Anonymous

tyres in stock, good prices. would have been a 9 but had to wait an hour for job to be finished.

Anonymous

Service was done without any fuss and on time

Anonymous

The speed and excellent customer service received from Adam kernan was above and beyond my expectations

Shane

Friendly service A little out on estimated time for work to be done Second tyre free Road tested and good job done

Anonymous

The MOT staff have for 2 years running treated my car and myself with great respect & care. The workshop environment is clean and very professional in layout. In particular, the MOT advisory notes are very helpful to the customer. I have decided to purchase 2 new tyres for my Rolls Royce car from you, as a consequence. Every time your employees have taken the car in, I'm more than satisfied to leave it in their care, bearing in mind that it is a Rolls Royce. So, I intend to remain a customer with your company in the future.

Anonymous

Good service and quality parts at a good price

John

Good overall service.

Colin

They have never let me down over many years

Anonymous

I was impressed- in and out in twenty minutes- I cannot fault the service.

Anonymous

Very good service, what I expected.

Darren

Always a good service at a goodprice

Marvin

Politeness & Speed

Andrew

My car was attended to as soon as I asked for a replacement tyre

Anonymous

Staff very obliging & speedy service.

Anonymous

Good and efficient service.

Rod

Good price and service

Robert

Excellent telephone maner when phoned for price (I believe I spoke to a Simon Uden) Quick service when at the garage (fitted by Adam Kernan)

Paul

They have been consistently good value & work has been done on time. Fast quote given for remedial work required.

Sylvia

I feel the all round service is good, but I have experienced the same elsewhere, which is why I could not definetly score this at 10. I suppose the £10 feedback form is a plus, as I am unaware of your competitors doing this - although it would not surprise me if they did.

Anonymous

Because I like their customer care and their charges are very good too!

Jane

Friendly and helpful staff.

Colin

Had an oil and filter change, left vehicle at workshop, would have been better for me by appointment and would have waited for job to be done.

Anonymous

Good price, service technician was friendly and helpful. Will be making another booking for brake pads soon.

Samuel

Good service and reasonable price

Anonymous

Good communication and reasonable pricing

Dave

Good prices and very helpful service

Rosalind

Used for the very first time today and was very impressed with the great customer service, the speed of service and how clean and welcoming the actual shop was.

Anonymous

Happy to help and swift in operation

Dave

Local, Very quick service and price

Anonymous

Good service

Anonymous

competitive price good service

Anonymous

Excellent service, care for customer

Anonymous

Always receive good customer service

Simon

Friendly helpful staff. Car ready when stated. Reasonable price.

Anonymous

prompt service, competitive pricing.

Anonymous

The service was professional, competent and quick. The only reason why it was not a 9 or a 10 was because I do not know the prices of your competitors!

Anonymous

Very helpful staff especially Adam Kernan who handled my visit. And for the advice given to me re some work needed on my steering and suspension of which I was not aware.

Veronica

very helpfull and quick

kim

good service. Waiting area comfortable and clean.

EDWARD

Cheap mot price

Anonymous

Service is quick and the staff appear to be thorough and know what they are doing.

Anonymous

Prompt service and friendly service.

Anonymous

Quick and friendly service, whilst the quality of the work for the price was outstanding

Kevin

Exceptional customer service. Honest and personal. Stress free. Speedy service. Ready to help as soon as I entered the reception.

Anonymous

They were very prompt and punctual andnefficient.

Anonymous

Drove in, no appointment, job done & sorted in the time I got my shopping done. No complaints.

Anonymous

Good service

Ben

Very quick, polite service - only delay was for authorisation via the one link system which was not the fault of the tyre depot

Anonymous

Good value

Anonymous

Service,time scale , polite

ashley

good job

ANDRZEJ

jobs done at booked time. not kept waiting long.

Anonymous

always excellent service

elizabeth

Simon the Manager is excellent, has always helped me with my car. Today was no exception, two tyres fitted in under one hour

Simon

Friendly, knowledgeable service as always. Thanks to Simon and Martin once again - always excellent service.

Anne

Always have had good service from this branch.

Dean

The very prompt response time.

Anonymous

Fast service

Thomas

Good and efficient service. Very pleasant and helpfull staff.

Rod

Quick friendly and efficient work twice in recent months

Anonymous

Quick efficient work, helpful and friendly staff at Folkestone Branch

Anonymous

Service and value

Anonymous

Open on a sunday. Speedy and polite service.

Anonymous

PHONED PREVIOUS DAY AS CAR MOT HAD RUN OUT. BOOKED IN NEXT DAY FIRST THING MOT DONE PROMPTLY

Anonymous

Excellent service and good price on tyres

Marc

Friendly and helpful staff.

Steve

Phoned up late on a sunday afternoon wanting 4 new tyres, they said bring it in and explained about the promotion rate on the tyres I wanted. As I said it was late and they close at 4 on a Sunday, the 2 lads doing the tyres even stopped a bit late to get the job finished. fantastic service, fantastic price, I couldn't recommend this branch any higher, they are brilliant.

Vernon

Excellent service, prompt answers to questions, value for my money.Excellent staff.

Anonymous

Done on time and to my satisfaction

Anonymous

I have now used Folkestone branch for the last 3 years and have had such wonderful service from them, even to the tune that they remember my car and make-colour.

glynis

trouble free and efficient experience,easy online booking and purchase,reasonable cost of tyres.

Marc

Excellent Tyres at a reasonable cost.

Anthony

Efficient and friendly service at a good price

Gordon

very good service

karl

helpful, honest

deryl

The excellent service I always receive.

Anonymous

Good service.

Anonymous

Good helpful service !!

GRAHAM

Booked online for an MoT, turned up at the garage and no problems. Straight forward and friendly servive.

Andrew

Helpful staff. Tyre moved to rear, to enable 2 new tyres to be fitted to the front of the car, and a part worn tyre from the front to be fitted to NSR which had a pincture. Speedy service. Pirelli P6000 tyres readily available.

Anonymous

Staff were polite and efficient

Anonymous

Availability, service and value for money

Emily

polite, prompt & efficient professional attention to both myself & to my vehicles necessary repairs

stephen

Tyre not in stock and delay in delivery. Not the fault of the branch - I don't expect every item to be stocked and it was just unfortunate that van was delayed by a couple of hours

Anonymous

Good service with friendly and helpful staff

Anonymous

I recieved prompt attention and a cheerful welcome at the Folkestone Branch. The service was very good.

Anonymous

pulled in and car was dealt with right away very happy as had school run to do

Anonymous

good quick service

Anonymous

Professional and informative advice

JACKIE

Professional service and informative advice

JACKIE

good price and service

JACKIE

good service and price

JACKIE

Cheap, quick.

Anonymous

Great service. friendly. and helpful

Jamie

Very polite and friendly, good quick service.

Vicky

Consistently good service, clean customer waiting area, competitive prices,availability of advertised products, convenient location.

Anonymous

Fast,efficient service helpful advice and reasonable prices

Anonymous

Staff were polite & helpful. MOT was done at exactly time booked. Tyre price was very competitive.

Sylvia

none

Grzegorz

fast, efficient service by seemingly competent, courteous and friendly staff. Tyres were cheaper than elsewhere

Anonymous

Price, professional staff and very fast fitting service.

Csaba

Am able to make appointments online for MOT, tyres etc and trust staff to carry out proper job. Premises always look clean , well organised and look safe to work in with modern equipment. Always get a phone call to confirm appointment and when work is completed.

Doug

Super service, super staff.The manager isvery good

Kevin

Very polite, knowledgeable and helpful staff.

Tom

Price was higher than quoted, but still good service.

Ian

Price and service

Anonymous

we just turned up and product was available and fitted very quickly

Anonymous

good service,value for money

stephen

great price, good service

Jason

great price, good service

Jason

good prices,quality service

stephen

Politeness, efficiency and cost

Anonymous

Efficient service, helpful and knowledgeable staff, don't feel as if they were doing any work that wasn't necessary as they explained what needed doing and why.

Susan

Special offers through the post. Normally a prompt service. Competitive prices.

Anonymous

Always the cheapest and with an Honest opinion

paul

Price Service On line booking

Amanda

I just dropped in to ask about the horrendous sqeaking when I braked, the mechanic said I could leave the car to be checked. He rang me back within 20 mins, told me the problem and said that the work could be carried out that afternoon.

Angela

Good, quick and courteous service

Anonymous

Always been helpful, friendly and completed the jobs I need doing at short notice.

Anonymous

Efficient service, helpful staff and competitive price

Anonymous

very helpful attitude towards the customer

peter

Good service & buy 1, get one free offer.

Anonymous

because they got my car fixed quickly and efficiently which is just what i needed

Anonymous

friendly helpful service

Sandra

Good service, polite and friendly staff, good range of tyres competitively priced

Peter

acknoleged as soon as i arrived intant quote very good price while u wait service

Colin

Friendly and efficient service good price

Anonymous

Second visit in a week and staff were just as polite and helpful made it a hassle free experience

Anonymous

Good service

Anonymous

The helpfulness given by the staff and atmosphere of the workshop and waiting area

Anonymous

I called for a price it was provided the tyre was in stock when I arrived tyre was change quickly you provide a detailed invoice

Anonymous

A very professional courteous and competent job

Anonymous

Good service

Anonymous

The good service I received on day

Anonymous

Fast service friendly no hassle with buying through tyreshopper online

Peter Alan

Politeness of staff very helpful

Anonymous

Price and service

Anonymous

Combination of having ready access to suit my requirements and flexibility on price to better others quotes

Anonymous

Staff are professional and are always prepared to give advice. Easy access to premises. Also seven day opening hours gives customers more choice.

Albert

Friendly and helpful service polite and courteous staff

Anonymous

My main reasons for giving this score is because of your staff's professionalism, good value for money and the friendliness of all the staff with whom I came into contact.

Anonymous

Do not work with interest just fill up formalities I always say to workshop tracking do not know why they put front tracking

Anonymous

Service was 1st class I had looked online and phoned branch they were very helpful and fitted tyres within 1 hour

Anonymous

Courteous and speedy service very convenient location

Anonymous

Service was 1st class I had looked online and phoned branch they were very helpful and fitted tyres within 1 hour

Anonymous

Courteous and speedy service very convenient location

Anonymous

Friendly helpful staff no pressure price match I have already recommended a relative who is purchasing a full set of tyres

Anonymous

friendly helpful staff,no waiting , and very quick reliable job

Anonymous

The staff are very polite and helpful. They were very professional with their service. There was not a long waiting time

Anonymous

Simple clear service. Dropped off car, was told come back time, job done well. Polite staff.

Mark

Very professional/helpfull staff, Competative price and product.

Joe

Took my car in needing a new exhaust they ordered parts for me that afternoon and did the work 8:30 next morning for me to get to mums funeral

Anonymous

The most friendly and efficient service I have had for a long time will highly recommend to anyone for tyres and service

PETER

Good customer service friendly qualified helpful

Angelika

Efficient convenient and friendly

Anonymous

The guys were cheerful and helpful and even when we could not find the locking wheel nut

Gillian

Quick service and good advice

Anonymous

Good service price

Sue

Usually best price friendly service

Anonymous

Because its cheaper to book online for tyres I was unaware of this

Anonymous

Price punctuality and service

Albert

Telephone response and manner of Ben Riley at Folkestone branch price of battery and speed of fitting at depot

Anonymous

Friendly untimidating staff very helpful and explained clearly the problem

Anonymous

Very friendly and helpful good prices and quick service didn't make me feel uncomfortable being female like other garages

Anonymous

Great service great price and good quality tyres professional and honest

Anonymous

Price beat others staff cheerful helpful and knowledgeable immediate attention and job completed swiftly at this depot

Anonymous

Efficient service fitted my car in as I had an appointment to get to

Anonymous

Excellent service good prices

Anonymous

Prompt polite and efficient service

Anonymous

Very highly satisfied with the service

alan

You were cheaper than tyre web and ATS and you had my tyres in stock

Anonymous

Good service good workmanship

Anonymous

Service was quick and good

Anonymous

Easy parking at Folkestone eay opening customer waiting area drinks machine paper

Anonymous

Competitive pricing fast friendly service clean waiting area

Anonymous

Friendly and efficient staff good fast service

Gerald

Good service

Rod

Polite helpful service prices usually quite competitive

Anonymous

Friendly helpful quick service

Mark

Helpful friendly service

Anonymous

Service satifactory but added £30 guarantee payment without asking for my permission to do so

Anonymous

Anonymous

Helpfulness of staff very hardworking

Anonymous

Good personal service

Anonymous

Great Service

Anonymous

Good service quick reasonable prices and local

Anonymous

Friendly and Excellent Service

Anonymous

Friendly service good knowledge of products willing and quick

Anonymous

good service at good price

Anonymous