National Tyres and Autocare
25/35 Bouverie Road WestFolkestoneKent
01303 248 758
Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pm
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Tyres FOLKESTONE |
Exhausts FOLKESTONE |
Oil Change FOLKESTONE
Brakes FOLKESTONE |
Car Batteries FOLKESTONE |
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out of 5
305 review(s) of
friendly and efficient, work conducted to a high standard
5 out of 5
Quick, honest, no hardsell painfree experience. 2 new front tyres advised to monitor rear tyres plenty tread but due to age,6yrs old may need replacing in near future
Good service, but a misunderstanding over the date, but fully resolved
4 out of 5
4.5 out of 5
very busy staff polite and efficient
I have been dealing with this branch for several years now.
Always a prompt and friendly service.
Amazing service...Darren Willis processed my request fast and efficiently also Christopher Fender my fitter done a great job and is a great communicator.
Very good. Prompt service & punctual
Drop in customer, given immediate attention, good advice and service
Immediate recognition of my problem by Adam a very amiable guy.
The guys there are spot on would definitely recommend
Perfect from start to finish.
Another painless MOT; staff and service provided are great
Excellent and friendly service.
Really friendly helpful guys at the folkestone branch. Good customer service
Staff very helpful and done the job with no problem
Adam Kernan was very helpful
Greeted on arrival, promptly had car in workshop very polite team. Well done national.
MOT retest was painless and free.
Initial telephone confirmation welcoming
MOT completed on time and politely attended.
Helpful and advice was well given.
The service was excellent
Great customer service, also showing compassion to my situation; exhaust fell off. Expert knowledge of their products and getting the job done within 2 hours. I will definitely use again as I have got a MOT coming up along with regular servicing
very helpful and friendly staff. good service. items for car needed was at hand. all done in an hour
MOT mechanic was professional and opening hours are good.
Very prompt and polite service
Staff are very courteous and always helpful
The excellent service I have received from Simon Uden (incl his team of Keith Hill and Christopher Fender) at your Folkestone Branch on 3 separate occasions this year. Invoices : 12.05.17/18060245; 16.08.17 / 18061195; 10.10.17 / 18061769 directly relate to my comment. Courtesy / professionalism / "doing what they said they would do". Brilliant!
Made things very easy for me when my car broke down.
Staff knew what they were doing. Work done within given time. Appropriate suggestions were given to me.
Honest and helpful staff.
very efficient service and knowledgeable staff
The job took a while for it was finished
Popped in to Folkestone branch today as my exhaust had rusted and was hanging off. I had to get to a funeral that day and the staff took that in to consideration, ordered the parts in specially and it was all completed within an hour when it normally takes 2-3 hours. I heard them mention they were short staffed too. Very efficient, understanding, helpful, and really lovely staff!!
Quick and cheap
Good personnel sevice
Good price and discounts available. Telephone manner friendly and reassuring. Staff at the Folkestone branch very friendly and knowlegeable. Work carried out within time span suggested and no pressure selling of goods or service. Felt confident my car was in good hands and safe to drive after the work carried out.
Good prices, quick and easy service received, very polite and helpful staff.
Great customer service especially from Keith and Simon, very helpful and received exceptional service. Repaired my car very quick and a great price. 10/10 for friendliness, efficiency and advice.
For the overall levels of service
Staff very knowledgable and helpful.
Had m o t done today was on time all staff were very polite and helpful
extremely courteous, helpful and professional
Efficiency and politeness
Polite attentive professional service
Excellent service from Keith who helped when car tyre burst nearby to the store
Definitely service with a smile (Simon) very professional. Even put ties on my wheel trims.
Advisory for brakes and sensor at a very good price and excellent price on m.o.t. So will have this done with National at Folkestone. Value for money.
Overall a very pleasant experience,friendly,professional service
Friendly, helpful service. Keith was a Really nice cheerful lad. Speedy service
They had what we needed.
Very efficient service.
The technician dealt with the potential problems of my car in a very informative way, without putting me under any pressure.
Great service. The guys helped me out when time was of the essence and got the best possible price for me. Thank you!
The guys who work in the Folkestone branch are super friendly, not patronising and always willing to answer questions. There's a really nice friendly atmosphere when you walk through the door. Wish all garages were so accommodating with women! Please give them a Christmas bonus-you don't find customer service like it in many places and they are always consistent.
The service was excellent very comprehensive staff with a wealth of knowledge put across in a friendly manner. Very happy to help and explain things very clearly and concisely especially Simon uden who also checked other aspects of my car and gave a non pushy explanation of why and when these parts would require attention. Price extremely competitive but absolutely won over by the service.
Good communication, prompt service and transparency in costing.
Being told 1.5 hours and waiting 2 was a bit of an inconvenience but to see one of your employees leaning on my car Smoking a roll up I feel not acceptable particularly while in the workshop . I think you will find that smoking inside a commercial premises is illegal. I just hope my two year old car has not been marked by your employee.
0.5 out of 5
The staff were very knowledgeable and provided good customer service
Because the MOT annual saga is very fraught and the staff at my local National (Folkestone) just make it run smoothly and fuss free. The tyres are Avery good price as well.
Excellent speedy service
FAST AND GOOD SRVICE
excellent efficient service
Friendly and informative staff. No nonsense advice with no pressure to buy.
Friendly service. Quick and flexible.
booked on line, speedy service
Very friendly and knowledgeable staff. Clean working environment and car has been completed when stated. Both occasions used, they have looked after my Audi TT - very happy.
because I was advised to buy a replacement part for £540.00 with discount and yet my car did`nt need it.
Very polite and friendly staff. Very efficient and value for money.
3.5 out of 5
Called on spec and received good advise prompt repair and car better than ever
It's cheapest and best
Price and good service
Always found the staff at my local National tyres very helpful, very efficient & always polite & friendly.
Good Service Good Pricies
Quick professional service and no up selling if unnecessary work.
Delivered very good service, and more importantly done the job right first time and first time too. No fancy songs and whistles buy having hunter tracking machines, the laser tracking system sorted it. Brake check and prices are very competitive.
good fast friendly service. very helpful.
Good service and friendly staff
fast ,efficient and friendly service from staff at 25/35 Bouverie Road West branch in Folkestone ,Kent Adam & Simon
Qualified adviser and very helpful staff
Efficient service and prices
prompt and good service
Very quick, friendly service.
Always professional and honest
The staff were very professional and the service was prompt
Recommendations were very good
Good service quality
Good service and the manager Simon is really helpful
Really good service
Efficency of service and pleasantness of staff
competetive price and it was so easy to have the tyres booked in and fitted
Courteous, quick and efficient service.
It is a good service, at least comparable to your competitors
Polite, professional staff, with no hassle service. (Adam)
Unbiased advice with no big cost flashy facilities. Would recommend.
Speed of service
tyres in stock, good prices. would have been a 9 but had to wait an hour for job to be finished.
Service was done without any fuss and on time
The speed and excellent customer service received from Adam kernan was above and beyond my expectations
A little out on estimated time for work to be done
Second tyre free
Road tested and good job done
The MOT staff have for 2 years running treated my car and myself with great respect & care. The workshop environment is clean and very professional in layout. In particular, the MOT advisory notes are very helpful to the customer. I have decided to purchase 2 new tyres for my Rolls Royce car from you, as a consequence. Every time your employees have taken the car in, I'm more than satisfied to leave it in their care, bearing in mind that it is a Rolls Royce. So, I intend to remain a customer with your company in the future.
Good service and quality parts at a good price
Good overall service.
They have never let me down over many years
I was impressed- in and out in twenty minutes- I cannot fault the service.
Very good service, what I expected.
Always a good service at a goodprice
Politeness & Speed
My car was attended to as soon as I asked for a replacement tyre
Staff very obliging & speedy service.
Good and efficient service.
Good price and service
Excellent telephone maner when phoned for price (I believe I spoke to a Simon Uden)
Quick service when at the garage (fitted by Adam Kernan)
They have been consistently good value & work has been done on time. Fast quote given for remedial work required.
I feel the all round service is good, but I have experienced the same elsewhere, which is why I could not definetly score this at 10. I suppose the £10 feedback form is a plus, as I am unaware of your competitors doing this - although it would not surprise me if they did.
Because I like their customer care and their charges are very good too!
Friendly and helpful staff.
Had an oil and filter change, left vehicle at workshop, would have been better for me by appointment and would have waited for job to be done.
Good price, service technician was friendly and helpful.
Will be making another booking for brake pads soon.
Good service and reasonable price
Good communication and reasonable pricing
Good prices and very helpful service
Used for the very first time today and was very impressed with the great customer service, the speed of service and how clean and welcoming the actual shop was.
Happy to help and swift in operation
Local, Very quick service and price
competitive price good service
Excellent service, care for customer
Always receive good customer service
Friendly helpful staff.
Car ready when stated.
prompt service, competitive pricing.
The service was professional, competent and quick. The only reason why it was not a 9 or a 10 was because I do not know the prices of your competitors!
Very helpful staff especially Adam Kernan who handled my visit. And for the advice given to me re some work needed on my steering and suspension of which I was not aware.
very helpfull and quick
good service. Waiting area comfortable and clean.
Cheap mot price
Service is quick and the staff appear to be thorough and know what they are doing.
Prompt service and friendly service.
Quick and friendly service, whilst the quality of the work for the price was outstanding
Exceptional customer service. Honest and personal. Stress free. Speedy service. Ready to help as soon as I entered the reception.
They were very prompt and punctual andnefficient.
Drove in, no appointment, job done & sorted in the time I got my shopping done. No complaints.
Very quick, polite service - only delay was for authorisation via the one link system which was not the fault of the tyre depot
Service,time scale , polite
jobs done at booked time. not kept waiting long.
always excellent service
Simon the Manager is excellent, has always helped me with my car. Today was no exception, two tyres fitted in under one hour
Friendly, knowledgeable service as always. Thanks to Simon and Martin once again - always excellent service.
Always have had good service from this branch.
The very prompt response time.
Good and efficient service. Very pleasant and helpfull staff.
Quick friendly and efficient work twice in recent months
Quick efficient work, helpful and friendly staff at Folkestone Branch
Service and value
Open on a sunday. Speedy and polite service.
PHONED PREVIOUS DAY AS CAR MOT HAD RUN OUT. BOOKED IN NEXT DAY FIRST THING MOT DONE PROMPTLY
Excellent service and good price on tyres
Phoned up late on a sunday afternoon wanting 4 new tyres, they said bring it in and explained about the promotion rate on the tyres I wanted. As I said it was late and they close at 4 on a Sunday, the 2 lads doing the tyres even stopped a bit late to get the job finished. fantastic service, fantastic price, I couldn't recommend this branch any higher, they are brilliant.
Excellent service, prompt answers to questions, value for my money.Excellent staff.
Done on time and to my satisfaction
I have now used Folkestone branch for the last 3 years and have had such
wonderful service from them, even to the tune that they remember my car and make-colour.
trouble free and efficient experience,easy online booking and purchase,reasonable cost of tyres.
Excellent Tyres at a reasonable cost.
Efficient and friendly service at a good price
very good service
The excellent service I always receive.
Good helpful service !!
Booked online for an MoT, turned up at the garage and no problems. Straight forward and friendly servive.
Helpful staff. Tyre moved to rear, to enable 2 new tyres to be fitted to the front of the car, and a part worn tyre from the front to be fitted to NSR which had a pincture.
Speedy service. Pirelli P6000 tyres readily available.
Staff were polite and efficient
Availability, service and value for money
polite, prompt & efficient professional attention to both myself & to my vehicles necessary repairs
Tyre not in stock and delay in delivery.
Not the fault of the branch - I don't expect every item to be stocked and it was just unfortunate that van was delayed by a couple of hours
Good service with friendly and helpful staff
I recieved prompt attention and a cheerful welcome at the Folkestone Branch. The service was very good.
pulled in and car was dealt with right away very happy as had school run to do
good quick service
Professional and informative advice
Professional service and informative advice
good price and service
good service and price
Great service. friendly. and helpful
Very polite and friendly, good quick service.
Consistently good service, clean customer waiting area, competitive prices,availability of advertised products, convenient location.
Fast,efficient service helpful advice and reasonable prices
Staff were polite & helpful. MOT was done at exactly time booked. Tyre price was very competitive.
fast, efficient service by seemingly competent, courteous and friendly staff. Tyres were cheaper than elsewhere
Price, professional staff and very fast fitting service.
Am able to make appointments online for MOT, tyres etc and trust staff to carry out proper job. Premises always look clean , well organised and look safe to work in with modern equipment. Always get a phone call to confirm appointment and when work is completed.
Super service, super staff.The manager isvery good
Very polite, knowledgeable and helpful staff.
Price was higher than quoted, but still good service.
Price and service
we just turned up and product was available and fitted very quickly
good service,value for money
great price, good service
good prices,quality service
Politeness, efficiency and cost
Efficient service, helpful and knowledgeable staff, don't feel as if they were doing any work that wasn't necessary as they explained what needed doing and why.
Special offers through the post.
Normally a prompt service.
Always the cheapest and with an Honest opinion
On line booking
I just dropped in to ask about the horrendous sqeaking when I braked, the mechanic said I could leave the car to be checked. He rang me back within 20 mins, told me the problem and said that the work could be carried out that afternoon.
Good, quick and courteous service
Always been helpful, friendly and completed the jobs I need doing at short notice.
Efficient service, helpful staff and competitive price
very helpful attitude towards the customer
Good service & buy 1, get one free offer.
because they got my car fixed quickly and efficiently which is just what i needed
friendly helpful service
Good service, polite and friendly staff, good range of tyres competitively priced
acknoleged as soon as i arrived
very good price
while u wait service
Friendly and efficient service good price
Second visit in a week and staff were just as polite and helpful made it a hassle free experience
The helpfulness given by the staff and atmosphere of the workshop and waiting area
I called for a price it was provided the tyre was in stock when I arrived tyre was change quickly you provide a detailed invoice
A very professional courteous and competent job
The good service I received on day
Fast service friendly no hassle with buying through tyreshopper online
Politeness of staff very helpful
Combination of having ready access to suit my requirements and flexibility on price to better others quotes
Staff are professional and are always prepared to give advice. Easy access to premises. Also seven day opening hours gives customers more choice.
Friendly and helpful service polite and courteous staff
My main reasons for giving this score is because of your staff's professionalism, good value for money and the friendliness of all the staff with whom I came into contact.
Do not work with interest just fill up formalities I always say to workshop tracking do not know why they put front tracking
1 out of 5
Service was 1st class I had looked online and phoned branch they were very helpful and fitted tyres within 1 hour
Courteous and speedy service very convenient location
Friendly helpful staff no pressure price match I have already recommended a relative who is purchasing a full set of tyres
friendly helpful staff,no waiting , and very quick reliable job
The staff are very polite and helpful. They were very professional with their service. There was not a long waiting time
Simple clear service. Dropped off car, was told come back time, job done well. Polite staff.
Very professional/helpfull staff, Competative price and product.
Took my car in needing a new exhaust they ordered parts for me that afternoon and did the work 8:30 next morning for me to get to mums funeral
The most friendly and efficient service I have had for a long time will highly recommend to anyone for tyres and service
Good customer service friendly qualified helpful
Efficient convenient and friendly
The guys were cheerful and helpful and even when we could not find the locking wheel nut
Quick service and good advice
Good service price
Usually best price friendly service
Because its cheaper to book online for tyres I was unaware of this
Price punctuality and service
Telephone response and manner of Ben Riley at Folkestone branch price of battery and speed of fitting at depot
Friendly untimidating staff very helpful and explained clearly the problem
Very friendly and helpful good prices and quick service didn't make me feel uncomfortable being female like other garages
Great service great price and good quality tyres professional and honest
Price beat others staff cheerful helpful and knowledgeable immediate attention and job completed swiftly at this depot
Efficient service fitted my car in as I had an appointment to get to
Excellent service good prices
Prompt polite and efficient service
Very highly satisfied with the service
You were cheaper than tyre web and ATS and you had my tyres in stock
Good service good workmanship
Service was quick and good
Easy parking at Folkestone eay opening customer waiting area drinks machine paper
Competitive pricing fast friendly service clean waiting area
Friendly and efficient staff good fast service
Polite helpful service prices usually quite competitive
Friendly helpful quick service
Helpful friendly service
Service satifactory but added £30 guarantee payment without asking for my permission to do so
Helpfulness of staff very hardworking
Good personal service
Good service quick reasonable prices and local
Friendly and Excellent Service
Friendly service good knowledge of products willing and quick
good service at good price
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