National Tyres and Autocare Unit 5 Tollgate ClosePenarth RoadCardiff CF11 8TN UK Phone: 029 2023 3783
OPENING HOURS: Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Tyres CARDIFF (PENARTH ROAD CF11) | Exhausts CARDIFF (PENARTH ROAD CF11) | Oil Change CARDIFF (PENARTH ROAD CF11) Brakes CARDIFF (PENARTH ROAD CF11) | Car Batteries CARDIFF (PENARTH ROAD CF11) | MOT CARDIFF (PENARTH ROAD CF11)
Branch listing created by Mike Bourne
Branch Experience 4.7 out of 5
348 review(s) of Cardiff (Penarth Road CF11)
Had tyres fitted here few weeks ago really pleased with service told them mot was due up soon they explained the half price offer so booked it in failed on rear pads which they booked in straight away and I found a 20% voucher for brakes so used it. All sorted stress free lovely staff quick efficient service. Would highly recommend
Rating 5 out of 5
Claire
Very pleased with the help we received from Stuart this afternoon helping my daughter's boyfriend get his tyre fixed
Julie
Speedy service. Staff always helpful.
Azra
Pothole on entering garage. Not good for suspensions or tyres! Staff always courteous and quick with the job.
Huge pothole as you enter into the garage. Have driven over it several times, hole getting bigger. Please sort it out as it can cause further damage to suspensions. Staff always helpful.
Rating 3 out of 5
Booked car in for oil change, done straight away.
Friendly staff were very helpful and prices were reasonable.
Rob
Excellent service, pleasant professional manner.Matthew explained everything clearly.
Rating 4.5 out of 5
Catherine
Very polite and friendly. Always feel valued and that am being offered best service
Clare
the staff helpful and quick
Rating 4 out of 5
jason
Waiting over 90 minutes
Rating 3.5 out of 5
Rhys
Friendly, efficient and open.
Phil
Good and quick service
Oliver
The Branch was very accommodating and pleased to help. The fitter Richard Tressider was very helpful and knowledgeable.
Robert
quick and helpful
Alun
Was served by Sam, He had provided very good customer service,
ken
National tyres pentarth cardiff, were brilliant at diagnosing what the problem was with the car unlike the other branch down in ely bridge cardiff they told me there was nothing wrong with the car and exactly why i wanted a second opinion. when i went to the penarth branch immidiately the fella said yes there is a problem with it and they ordered me the part asap at my convinence . And that is what i call professional and experianced . Also were 30£ cheaper than my local garage
Tariq
I cannot express how grateful I am to your staff at the Cardiff penarth road branch for helping me when my tyre burst on the side of the road late evening leaving me with two children and a moaning husband , they not only stayed open for me to arrive on a tow truck but their customer service was second to none , thank you to Lewis and Robert we were really grateful outstanding service
Louise
Very quick work. The amount of work I have done with you should equal a greater discount!! However, very happy with the customer service I receive.
Speedy response.
Very good. However had to wait a while for parts to be delivered.
Prompt polite well done!
Kuldip
Very efficient and good price with the special offers
Michael
invoice numbers 13589525 and 13585701 I would also like to mention my experience at Penarth Road Branch. Staff, very friendly and helpful. Work carried out to a very high standard. Competitive prices. I should just like to mention, having used this Branch (Penarth road) twice in the last 12 months for various work to be done on my car. I have been very impressed On each occasion with The gentleman, ( looking at my receipts), a Mr Robert Evans he is not only dealing with the customers and all the paperwork that has to be done, but he is non stop helping out on the floor and a great help to the younger fitters that has difficulty removing parts and yet he still finds time to be courteous, friendly and very helpful to the customers and Mr Evans deserves a mention in my experience at Penarth Road.
Paul
Consistently Excellent Service. All staff helpful making time to explain and answer questions.
Gloria
Very efficient
Friendly, reliable and fast service.
Reji
Friendly and quick professional service.
Good service, good value mot &service, helpful staff.
Anonymous
Good customer care. Speedy service.
Good customer care.
Good quality work, and ease of making arangements and good service
The service is excellent and they have friendly staff willing to help in any way they can.
Graham
Excellent service and advice.
William
Excellent service extremely helpful,thanks Leon Gorman & Paul Carter
Quick and efficient service
Easy to reach and park.polite and efficient staff. Clean and airy seated waiting area. Excellent prices. This time it was an MOT completed in 45 minutes.
The mechanics go out of their way to be helpful even when shortstaffed and are working flat out!
Excellent customer service.
Speedy services. Excellent customer service.
Great price. Quality Work. Superb Customer Service. Speedy Service. Had me back on the road very quick.
Chris
Great price. Quality Work. Superb Customer Service. Speedy Service.
Very helpful, speedy service.
Very helpful and quick response.
Very courteous and speedy response.
Prompt and efficient
quick and competitive price service
michael
Good value & service
Karen
Good Value and Geeat Service.
Ceurwyn
Quick service, friendly staff, easy to park, facilities
Lewis provided excellent customer service. He was helpful, friendly and efficient and went the extra mile to help me when my car broke down. Lewis came and fitted a new battery for me as I had the luck to break down a few hundred metres from the branch on Penarth Road. The battery was also very reasonably priced.
The staff were friendly, efficient and did an excellent job.
Friendly, helpful and excellent help.
Ceri
Prompt service
Ann
New tyres
Stephanie
Good responsive service and advice at an awkward time on Christmas Eve
They give a good discount if you belong to the AA and they were so helpful and courteous
Value for money Great service
Nor
I've had 2 mot's done with national tyres and would recomend them to anyone
Ria
Good customer service, went the extra mile to assist, a good attitude to female customers, didn't try and sell me tyres when I didn't need them.
sue
It was quick and easy to establish what was being offered and at what cost.
HAYDN
The quality of service and the courteous staff that helped to make the visit more enjoyable. Also the waiting area was nice and clean with plenty of magazines to read.
Always polite & very friendly. Plus I know I can trust them to do the job and not overcharge or charge for any unnecessary items or repairs. If they say my car will be ready for repair at a certain time, unforeseen problems apart - then it is. That's every reason to return - and recommend them to friends.
Dennis
great service
Friendly, courteous, and always welcomed
Anthony
The staff were friendly and professional, the service i received was second to none. The staff's product knowledge was great and i felt very at ease with leaving my car there with them to complete the work that needed doing.
Kevin
professional service and reliability
john
good prices done my oil change
great customer service from scott williams .
william
friendly,helpful,quick service
Quick, efficient and friendly
Excellent customer service, excellent friendly helpful staff..
Emma
Prompt and efficient service. Was able to get job done same day. Staff always courteous.
Efficient and prompt service. Was able to get job done same day.
Efficient and prompt service.
Professional and quick service.
I have been a customer for many years. They greet me by my name and are very professional.
Prompt and efficient service.
Easy to park - pleasant staff and good pricing, esp with vouchers
chris
The service I received was 1st rate.
Friendly , helpful and very knowledgeable , i travel 25 miles to use national in cardiff
Value for money and the fact that you can work on the car normally straight away
David
very quick,good service
LES
Very accommodating at late notice and very efficient would definitely come back again
Stephen
quick good service
Barbara
Good service
They took the trouble to investigate the noises and took my suggestions seriously suspecting drop links and bushes. Also done very quickly without making appt. They also gave me back the faulty parts so I could take up with previous repairer.
Good service and price on tyres
Efficient service
Neil
Excellent customer service. Friendly and informative staff.
Good service and product price.
MOT is very reasonably priced and three cars from our family are taken each year.
Staff who know their job, and are efficient
Quick service, never felt like I was being ripped off. Last visit to Kwik Fit I was quoted above and beyond the price of a tyre then a price for a budget. This is the price I would have expected to pay for a Dunlop. Website ease of use. Booked tyre appointment and the tyre was fitted £55 later. Specific tyre was in stock.
Service was good but one set of tyres had not arrived when arranged.
Gary
Good service bit surprised at cost of brake discs
terry
Friendly helpful workers
steven
Friendly, efficient, knowledgeable and helpful staff.
Good service and price with discounts
courteous service, competetive prices and the benefit of discount vouchers,quick and efficient
I called on spec and they carried out the work quickly and well and advised me the result. They said the steering was slightly out and it is very good now. They also recommended changing two tyres soon.
EXCELLENT CUSTOMER SERVICE
neil
price, service.
Efficient - curtious and fast
Helpfull staff. Reasonable prices, Job done quickly and efficiently, even when I asked for an extra job.
I arrived without an appointment and I was sorted out within 30 minutes
Adrian
The staff were friendly, cheerful, knowledgeable, respectful and attentive. The prices were quoted clearly and the work was carried out quickly and efficiently. ( I was lucky because I was the only customer when I arrived!)
everything went perfect on the day I have been using kwik fit prior to my visit to national but i now not only will bring my car but also ive told friends and family to do the same
Asghar
Fast friendly service and at always a great price.
Laura
good service.
Lee
friendly quick and easy service
Great value
Kev
THE STAFF WERE VERY PROFESSIONAL AND WENT OUT OF THEIR WAY TO HELP.EXCELLENT SERVICE.
I have experienced a very proffessional service today at your branch in Penarth road Cardiff. The staff at the above garage were very helpful,polite and proffessional in there work. Very happy with the quallity of the tyres purchased and the price.
Staff are friendly and helpful. The job was finnished in good time.
Service, speed, cost
Sue
The staff at Penarth Rd Cardiff are always helpful and readily explain everything in simple terms that I can understand as I know nothing about cars.They also make me feel comfortable about retuning if there was a problem.Although they recommend things after inspections I do not feel pressured into buying services.
jackie
Friendly knowledgeable staff
Convenience and customer service
excellent service
RON
Staff very helpful and good tyres prices
chi
Mainly because of the integrity that was exampled by the mechanic who worked on my car. I was informed with every decision.
Always a pleasure to deal with
TONY
Superb customer service, friendly and full of advise , I have to travel 25 miles each way to this site and have been doing so for years. It is a shame about the staff turnover but Rob is great so are his hard working team
Efficient and friendly service
Faheem
Happy with my recent MOT service.
ability to fix a problem quickly, at reasonable price,
Magdalena
The staff listened and checked out the issues professionally
friendly very efficient service
You are close to my home and your prices are reasonable !
linda
Friendly and professional
Simon
Dependable, good price and fast
Cheapest around. Quick service.
regular user of this garage. Very polite and courteous. Speedy response.
Always greeted with a smile. Very polite and courteous. Quick turnaround.
Always polite and courteous. Asks how I am and if I need a drink (cough a lot.) Turnaround quick and much appreciated.
Very polite and courteous. Quick turnaround.
My tyre was in stock and they were able to fit my tyre within an hour
Philip
Friendly, honest service. The guys were really helpful and not at all pushy. I keep going back each year and for tyres for both myself and my wife, even though it involves a bit further to travel.
staff very friendly
Quick service no up sale
Polite, patient, speedy, informative, non patronising to me as a woman, know more than my husband about tyres!!! Also explain things really well and try to fix things if possible within their safety criteria so I know they are not trying to rip me off. They are calm when I turn up in a complete panic and moan about everything.
Quick, friendly service and a full explanation of what work was required to be carried out.
Very efficient service
david
John
Quick fast service.
Natasha
good service at reasonable prices
The fitter who came to do the work was extremely polite and very helpful. Great work.
excellent service ,very helpful staff
Good prompt service
Efficient staff who also gave good advice on which tyre was most suitable for my needs.
Helpful, friendly staff
helpfulness of staff,very competitive pricing,
Good service at a good price
Ordered wrong size tyres online and had headlight failure on way to center. My problems and mistakes were no worry for center staff, and went away, a very satisfied and grateful customer.
Quick friendly and efficient service and you know their prices are competative. Plus I get discount offers as a regular customer.
Efficient and professional car care service
Nicholas
The staff seem to be very experienced and know what they are talking about and give honest advice.
G
The customers services were second to none. I phone this morning to see if the part have arrived, yes it was there .Within 1hr the services were carried out and the part fitted the two guys Mr Robert Evand and Mr Dale Lawday were very pleasant and professional. A type of care I dont get at Vauxhall. From now on I willmtake my care and my family cars to national tyre
Pierre
Excellent customer care and good services. Rob Evans the Guy who deal with me was extremely helpful and very polite
Service and value
Great service and great value prices. Also the staff at my local outlet in Cardiff are extremely helpful and professional
Mark
easy to deal with, nice and friendly
Happy service frendy and polite
Very polite and helpful staff, quick service.
xcellent prompt service by competent friendly staff and very professional..
Prompt efficient service. Good vanue for money. Friendly and polite staff.
I was really impressed with the customer service I received when getting new tyres and brakes at the Penarth Road depot.
Excellent service
Jan
Excellent customer care and value for money plus friendly service
Service given by rob
Nicky
Very good customer service. Excellent liaison from the manager when it came to ordering tyres and advising of their availability. Robert Evans demonstrated excellent customer service skills.
Christopher
Good prices
Stuart
Friendly professional service
Richard
Very helpful, efficient, approachable staff. Just had mot done, needed handbrake cable tightened-done before I knew about it with no fuss and no extra cost! Brilliant!
Karl
friendly quick service
The service was good and staff were polite but it was quite a long wait (around an hour) otherwise the score would have been higher.
the gentleman that served me was extremely helpful and polite
They were extremely helpful when I went there for a problem. They did what was needed rather than try to sell me a brand new tyre.
Grant
Relaxed and customer centric atmosphere. Offered a number of options and choices before purchasing. Upsell wasn't over the top and everything was offered with an explanation.
Price and courtesy of staff
stuart
Very helpful staff
Donna
Price, efficiency.
Kath
I was impressed by helpful and courteous staff. It is good that the price quoted for the tyres I purchased is the price I paid; no extras that I have experienced in the past with other garages.
Quick service Have used National for a long time and had no problems
They were open on time courteous , quick and professional and my pre ordered tyres were ready and waiting
Good customer service and quick response time on information I needed.
I bought a used car, and it turned out that there was a lot wrong with it. The staff on Penarth Road were friendly, professional, and completed all of the work done in a timely manner. I will definitely use them again - they are my main garage from now on.
staff are always efficient & helpful. costs are reasonable by comparison to main dealers.
Very helpful and knowledgable staff!
Excellent staff, quick and prompt service. Employees explain issues with clear and understandable explanations. No hard sell or worry tactics used. Excellent service and customer experience.
Great customer service. Our tyre blew out and your team fixed it on a busy Sunday afternoon. We really appreciate their help.
efficient, polite even though it was busy and had my tyre in stock unlike ATS who told me I would be lucky to get 5,000 miles from a tyre...........what! Job completed within time indicated
I first started to use NTS as the price of tyres was the best offering. I then stated using the oil change service, plugs, a rear bearing change that took 22 minutes from on the ramp to off the ramp and I watched the job. I've had replacement shock absorbers. I came for the price and was kept by the price and the service.
Bethan
The service that I received was excellent and the staff very polite and helpful, they were very friendly and made you feel welcome when you went into the branch.
ALWAYS MADE WELCOME AT CENTER AND ON PHONE NO RUBBISH TALKED BY STAFF AS YOU GET IN QUIKFIT AND HALFORDS
Have been using National for years. Great service.
Jake
Quick, helpful and uderstanding
Happy with service -price fairly good
Good prompt service. Prices reasonable
good friendly and knowledgeable staff
NIGEL
The price was very good.Job was done very quick.Fuel filter was available in branch.All staff were very friendly.
Marek
Help ful staff
A firendly, helpful and professional service is always provided by all staff. Jobs are carried out promptly while you wait but not rushed. I do not know whether they are the cheapest but am not bothered by this as the overall service is to such a high standard.
Virginia
Pros: availability Politeness Competence Cons: limited feedback on service findings Increasing prices Poor facilities
Excellent service,very competitive prices, staff very friendly&helpful.
good advice and fast efficent service
took an interest in solving our needs and provided options and differing costs. always made us feel that we were not intruding into his time
Polite and friendly staff
Helpful polite
Very efficient and polite plus competitive prices
Very quick service reasonable price friendly staff
The friendliness and knowledge of the workforce was excellent
Professional staff price very competitive clean workers no dirty oil left on steering wheel after fitter finished job
Good customer service good availability of stock
Great staff very helpful professional speed of service have recommended them before
I like the clearcut approach to pricing helps to make an informed decision quality of work is always good
Very polite friendly kept me informed efficient and fast service
For efficiency quality and price
Quick efficient friendly staff good price
hannah
Honest evaluation of my needs did not try to pull wool over my eyes
meurig
Friendly relatively quick service have been going to them for several years
good quality tyres fitted at a very reasonable price with good customer service.
Price of tyres helpful staff
Very professional and helpful staff willing to consider the problem I had with the tyre before taking my decision to change it
Polite on telephone and on site advised professional good price
I have always had good service when I have required tyres wheel balancing etc staff courteous and very helpful
Check all tyres and give honest opinion
Price and speed
hoi
Always get a great service at Penarth Rd a great team effort from professionals
Ashley
I called in expecting to have to come back the following day instead I was seen to at once and had a new tyre tyre fitted and wheel balancing
Came in at 5pm with 2 punctures on the road by 5:30 thank you
Service, etc was as I would like, but see below.
price length of wait courtesy of staff
The staff are very helpful and professional and offer you all the different options
Speed of service
Experienced fitters and care of vehicle
Im a senior lady and my tyre needed urgent replacement using spare not one available but they found one by next morning and fitted it without delay with courtesy and speed
Easy to book at internet prices
Clean and tidy workshop rubber caps on jack and lifts polite and knowledgeable staff
Fair price and clean facilities excellent opening hours sorted my car after 6pm
Good provision for motorcycle tyres friendly staff
Efficiency availability of tyres brake pads etc and the speed for fixing the price was reasonable
Hlupo
Friendly helpful service trustworthy reasonable price
Excellent service very pleased you were recommended to use by a friend
Puncture
Would recommend without hesitation but your facilities are very basic for the waiting area excellent service
Excellent customer service putting customer first cares for the customer
Local and price promise
For prompt courteous efficient service
When I phoned they were helpful and matched my best price also had tyre seen to straight away and my tyre was fitted
All round good service
Good quality service
Very helpful staff price conditions
Fast service excellent facilities very professional reasonable cost
Quick service and not expensive
Ive always found the staff friendly and welcoming good service and reasonable prices
The price and it was checked in a book the correct grade of oil was used for my car
Courteous and efficient service comfortable waiting area
Quick efficient service
heather
Price match customer satisfaction good service ie MOT on time as booked
Apart from the wait they were very busy they did everything that was expected it was a no hassle experience
Thomas
Service
Alan
Excellent service all round please say special thanks to Phil Lewis (MOT tester) for all of his help and effort
Value for money quick service good communication polite staff
Quick job very slick
Tyre in stock
Having had first class service for the past 30 years
Very nice people to deal with and excellent prices I am hooked
Help in obtaining tyres from another branch
alan
Straightforward pricing reliable quality offers
Convenient location good deals friendly service
I would recommend Penarth Road branch and Cheltenham both friendly and give good service I would not recommend or use Cowbridge Road the manager gave promises he could not keep
paul
Nice and helpful people
Very fast service cheap quote for repair parts and labour very very helpful
The service was excellent and very fast most professional service and polite members of staff
Friendly efficient staff prompt service and excelelnt location
adrian
The young lad that changed my tyre went out of his way to help me and very informative of what needed changing etc
Prompt service friendly staff
Pleasant prompt service
Friendly staff very quick service honest and efficient best prices
Very very good price first class service
Good service and price match
Friendly service and helpful recommendations good price and quick fitting
The excellent service they gave to me
Very helpful and informative
Excellent staff polite knowledgeable
value for money
Friendly Staff prompt service
Staff very helpful good knowledge of products
Value for money friendly staff
Good price after discount
They give good advice and do the job qiuck
Good prices good service
Good service, Good Value and local
Andrew
Great service, happy with range of tyres prices were complete which i liked
IAN
Prompt response a quote by telephone, quick and helpful service at reception