National Tyres and Autocare
New Warrington RoadNorthwich
Monday - Friday: 8.30am - 6.00pmSaturday: 8.30am - 5pmSunday: 10am-4pm
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Tyres NORTHWICH |
Exhausts NORTHWICH |
Oil Change NORTHWICH
Brakes NORTHWICH |
Car Batteries NORTHWICH |
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out of 5
272 review(s) of
I sustained a puncture in town and drove straight to your branch, the 2 lads on duty gave me their immediate attention and knowing that I needed my vehicle, attended to it immediately, they were pleasant, polite & professional. How great to get such good customer service, particularly at garages where this is not always the case!
I didn’t get his name but staff no 7528 was brilliant, I’ll definitely return.
5 out of 5
4.5 out of 5
This morning our Northwich branch had an unexpected staff shortage, we could not leave the car and your team manager, Geoffrey Forster handled the situation and got us mobile, in the normal time. Well done to him.
Efficient, friendly, quality workmanship and job completed in allocated time.
Both members of staff that I encountered (Kevin and Geoffrey) were extremely pleasant, courteous and helpful.
I have never used National before but will definitely do so in the future.
Friendly and efficient staff who want what's best for the customer. Rang me following an online order to bring my appointment forward. Unfortunately couldn't help me with the tyre insurance I wanted as i bought the tyre online.
All Staff at the Northwich branch were very friendly and helpful. They provided an excellent service. As a female, it can often feel quite intimidating walking into a garage environment, but Ryan, Farris and Kevin were all very helpful and easy to communicate with.
I will definitely use the Northwich branch again in the future.
It was Ok. But not really inspiring. The premises need a makeover. Everything is a bit grimy. I was a bit cold round in my 1 hour wait.There is litter about. It's as though nobody really ;loves the place.
AND ... I bought thro Tyreshopper because there was a £4 benefit. I thought you had got rid of that. A month ago the difference was only One Penny per tyre and I would have bought through the National website in the hope that Northwich would get some credit in their sales targets.
OK, overall I got 2 tyres at a good price and fitted on the day arranged.
I think that it is always a worry that an MoT station will use their position to sell you something that you don’t actually need! I have to say that in many years of using the Northwich branch, I have never felt pressured into purchases. I have absolute confidence in their integrity.
Great communication. Always letti g you know where things are up to. Good advice about any other issues when settling the bill.
staff were attentive and helpful reporting any issues back to me not just doing them and charging
prices were very competetive
Geoff gave us. Quote and booked us in quick
Enquired about brake pad replacements last week and was able to get a very prompt appointment to get the work done. Was informed that brake discs needed replacing due to corrosion, gave go ahead for work to be done. Also was asked if I’d had a problem with tyre pressures to which answer was yes! Said it would be checked. Found out that I had 2 nails in the tyre!! Tyre was replaced with a compatible tyre. All work was completed within 2 hours of me delivering my car. Very satisfied with the whole process. Car is now driving very well.
Thanks to manager Geoff and technician Jay.
Great work done to my car guys good advices about what i should have changed or check in the future
Unplanned visit with slow puncture. Friendly attention I nspection and repair completed within 30minutes.
I was dealt with in a friendly and proffestional manner and I would pass on to friends and family a recommendation to use this branch for future needs
Marc Lloyd at the Northwich Branch dealt with my service and oil change. I wasn't sure whether this was something National Tyres could deal with as my car has just come out of warranty and I couldn't afford the fees being charged by the local Volkswagen dealer. Although it took a bit longer than anticipated due to initially getting my registration wrong and the wrong oil filter getting delivered Marc soon sorted it out and was polite and helpful especially when I was asking questions about my car which I'm very passionate about as I want to hang on to it for a few more years. Marc did a great job and answered all my questions in a friendy and efficient manner. I will return for any other car issues I might have in the future provided Marc deals with it. He is an asset to your company with his customer care skills as well as his obvious knowledge of cars.
Despite the branch being sent one set of incorrect parts and it being the last part of the day on Friday they stuck at the job and re-did everything with a second set of (correct) parts, even staying late to get it done. They still were clearly keen to do a good job even though it was getting late in the day. Thank you.
Staff very helpful. Time taken was more than anticipated.
4 out of 5
The staff were really helpful and ensured my other tyres were inflated to the correct safe pressure
Friendly competent staff with a wealth of knowledge.
The professional and courteous service provided by this branch was excellent. From Mark who answered the telephone to Geoff who dealt with us when we arrived at reception and told us the options to Paul who changed our tyres and explained the tracking. We were impressed by the knowledge and customer care provided, the speed of service, the product held and the price!. We will certainly use National again. Sadly, not the Northwich branch as we are on holiday and live in Suffolk.
Friendly, helpful, good communication, efficient and good value
Mot and new tyres on different vehicles.good service as I booked an mot on a Friday for a Saturday morning, turned up needing two tyres great service
Tyres purchased through the AA and fitted by. you. All went smoothly
Friendly staff, were not left waiting around to be seen. Good choice of tyres in stock
Tyres were in stock, good price advice given, no hard sell.
Staff always helpful and willing to give advice. Competitive prices and product availability.
The staff were very helpful and gave plenty of information about the tyres.
Good price and efficient service. Clean waiting area and facilities. Knowledgeable staff.
Polite and courteous reception. Speed of diagnosis and honest opinion of
requirements needed with a varied choice of options available. I chose the
budget tyre with which I am more than pleased with both the quality and price.
Very efficient and friendly. The MOT and subsequent repair was carried out the same day, causing me the minimum in inconvenience.
Friendly staff, Just took a while to sort out a new tyre
good efficient service; explanation given of necessary work and costs
Very helpful and knowledgeable. No pressure selling.
Good and friendly service
Andy and his team at the Northwich branch are always very helpful and offer the best customer service and cost effective solutions
Fitted me in quickly, were friendly and professional.
Easy and good service
Based on standard of service received myself
Decent customer experience. Satisfactory job done with no dirty marks or thre soap on the wheel. Locking nut key put back where it was.
Always take my vehicles to you for MOT as it is usually half price even if the vehicle passes with no problems, and if there is something to do it is normally done straight away.
Speedy and courteous.
Booked MOT online. No problems. Staff were running 30mins behind when I dropped the car off. Prices reasonable.
excellent service when i have called in for new tyres etc
Quick polite and efficient
Easy to order on line.
A good premium tyre at a great price (Bridgestone)
Mobile service at no additional cost.
Most locations near to amenities in case there is a long wait for fitting.
Mobile service at no additional cost.
All round great service
efficient friendly service
Reasonably priced and good quality
Service very good very quick to put tyres on the motor
Excellent friendly service which was quick
Helped me out in an emergency and kindly stayed open as I arrived as you were closing, very helpful and friendly staff too
Good customer service
Excellent service...being a woman you don't always trust mechanics and garages but each time I visit the branch in Northwich the service has been excellent, that the reason why I do go back to that garage!
I have been satisfied with the service I have received on 2 occasions recently
Had tyres in stock and fitted straight away as well as being good price
good service, friendly customer relations, value for money
a no fuss service,quick and amiable staff.
I knew that the sidewalls on my tyres were not good even though the treads were within limits.
Also I knew that there was a leakage problem on my exhaust system which would need to be sorted.
Once the car was up on the ramp, the technicians carefully pointed out the problems to me and why the tyres were dangerous and where the exhaust would have to be replaced. This gave me the confidence for them to continue the work.
Exceptional service and reasonable prices across a choice of tyres
Gave several options for MOT testing to suit my timescales. Provided accurate 'watching' timescales for my tyres rather than forced a sale. Shows that they were willing to invest in the future by giving an excellent service.
Fast and efficient service.
MOT was done on time, remedial work carried out promptly
Satisfaction over price and service
Very prompt courteous service
Fast and efficient no drama
MOT carried out within allocated timeslot, friendly efficient service, results of Test explained in detail. Recommend.
well priced tyre & courteous service, wheel alignment charge quite steep at £32 though.
Couldn't fault it and couldn't find a cheaper price
Good service and reasonable prices. Convenient location and long opening hours
Continued good service and value. Exemplary behaviour by your branch manager (separate comment sent to your Customer Services department)
Good value. Good service.
excellent service with speed and choice of options.
Friendly helpful staff who give out good advice. and I think they were open on a Sunday for a while as well
extremely polite, helpful and friendly staff who went out of their way to assist.
My car failed its MOT at my main dealer, they couldn't supply parts till the end of the week. I called Andy at National Tyres Northwich and they needed only 2 hours to supply and then fit. They carried out a new MOT test and got me back on the road again. Brilliant service, thanks guys.
good friendly service
I had a cracked wheel rim and puncture on my Volvo S60, which does not have a spare wheel. Your staff in Northwich could not have been more helpful in every way. They found someone who would weld the crack and then sourced, collected, and fitted a Space Saver wheel to get me back on the road that afternoon. And the following day they fitted a new tyre to the new rim which was delivered that morning. I could not be more impressed or grateful for all they did - and with good humour too!
Good service but had to go back to get trims fitted properly
Friendly and professional staff but poor parking facilities
Helpful staff, clear pricing policy and didn't try to flog me a new exhaust!
Really friendly service, explained everything that was done.
I experienced good service, the repair was done quickly and efficiently despite having to order the parts in. I was kept informed at all times
as a recent widow where my husband delt with everything the team at my local garage where very help full with advice to help me make the right decissions
Excellent service, no pushing into getting other work done.
Good service reasonable prices speedy and print service
Excellent service and my exhaust was repaired in under 2 hours.
Staff politeness & efficiency
Really good service - fixed tyre quickly
good but no ongoing dialogue
very good and quick service
super efficient very friendly easy to do everything online :)
Efficiency and service provided and friendly
Staff helpful and very friendly !
I turned up yesterday after 4 pm asking them to check my battery. They did this fairly promptly and advised me that a new one was needed. They did not have one in stock but would order one for today. I was asked to return at 10 this morning. The battery was there and in less than an hour I was on my way. (The main Mazda dealer advised me that they were too busy to see me before next week!)
Good, friendly service.
Good customer service, polite and good advice. Reasonable prices and good communication of costs before work undertaken.
Friendly good advice
Friendly staff efficient service and gave advice on couple of jobs need doing on my car also was given quote and time estimate brilliant for me knowing nothing about cars?
Keen competitive prices
I went in without an appointment and was given immediate service.
I went in at a busy time, but the guys still found time for me, diagnosed a faulty battery and provided me with a replacement.
the team were helpful and let you know what was needed to be done and what wasnt needed.
Good Efficient Service
Quick and efficient, and a good price
Polite and quick service. Good value for money.
The staff are all very helpful
Great price and efficient service
I visited National Tyres Northwich on the off-chance they could replace one of my tyres. They did it there and then, very quickly. I was impressed.
The staff were really friendly, polite and helpful. Especially Andrew Harris, and Christian Neild.
Good advice on tyres needed, fast overnight availability of new tyres,
They were able to do the job as soon as I brought the car in, even though I had not made any reservation. They had to collect the parts. There were problems with the exhaust fitting, and the right connector was not supplied. They went out of their way to go and collect the correct fitting, and complete the job. It took much longer than normal, but they overcame the problem.
Very prompt friendly service
Excellent service and friendly staff and cheap
Friendly and helpful staff, know what they're talking about and didn't try to sell anything that wasn't needed.
Overall good price and service.
We have had work undertaken by your Northwich branch on two occasions in the past 10 days and it has been completed efficiently and to budget. The staff take their work seriously and provide all the necessary information. Overall, a first rate service
I was very happy with there service
We have used the branch at Northwich for some years and have always found the service efficient and reliable and the staff polite and friendly.
I gave you this score because the service was excellent and fast
Easy order online, fast fitting service
Great advice, great service, polite, helpful and could fit my car in that afternoon
Price matched competitor and made appointment as my son was poorly and I couldn't hang around....
Couldn't fault it, really.
Recommendations for future replacements
Price match, excellent deal
Excellent service,advice and competitive price.
Found me the cheapest tyres and were quick to fit them
Friendly Staff and quick service
Good all round
Good service all-round
Went in and with in minutes the staff were able to recommend the right tyres at the right price.
The job was completed in the time I was quoted and was done to my satisfacion.
I have used this branch for a few years now and I feel that I get honest and good service, that carries a lot of weight these days.
Efficient,pleasant,courteous, obliging staff. Quality products at an amazing cost effective price and a good guarantee.
Good service and value for money
Price & service
Prices and service
Prompt,polite quote over the phone,followed by a pleasant speedy visit.
it would help if there was a a person on reception to answer any enquiries and help the costumer
Prompt and efficient service.
They were helpfull and did my tyre right away
A helpful and friendly service at Northwich today (21/7)- very professional - also swapped spare when it would have been easy not to.
good service, good price.
I find the staff members are friendly, approachable and offer honest advice. They are always quick to identify problems and explain and provide solutions to those of us less 'car minded'. Work was carried out swiftly, and products were great value. Nothing is ever too much trouble, and you are made to feel a valued customer.
they explained the reasons why my car failed its mot
3 out of 5
The young man who fitted the tyres - Marc Taylor/Nathan Lloyd noticed I had a disabled passenger and gave great customer service by bringing the car to the door. Good initiative.
This was a TyreShopper purchase.
Prompt, polite and professional
really good friendly service
Excellent value for money with respect to tyre prices.
9 given instead of 10 because I had to ask twice what their lowest price tyre was which they subsequently ordered in since it was not in stock.
Good quick service
3.5 out of 5
Prompt attention to customer needs. Staff attitude.Customer relations. Value for money service.
Prompt efficient service at a sensible price
Great service and very helpful staff who explain everything.
Friendly service and very helpful
Very good and helpful
The price was the best the service was very good
Good value and service
My father was rushed into hospital and I was stranded with a flat tyre despite arriving 5 mins before closing on bank holiday the National tyres team got me fixed and on my way they stayed late all of them top class service thank you
Quick professional service
Good pleasant service
Straight forward. Polite staff. Clean & tidy reception.
I was more than just satisfied with my transaction. It was a pleasure to deal with the company.
Good service and value
Friendly knowledgeable staff with a very helpful attitude competitive prices
Helpful information before starting work on vehicle
Good service could not fix abs though
Professional service at a reasonable price
Tyres available on the same day if not in stock at branch.
Friendly and courteous staff.
Friendly service accomodating good knowledge
Friendly quick service competitive pricing but not as good as internet prices
Always very friendly trustworthy and dont try to rip me off unlike other garages
Speed and efficiency
Fast friendly service cheapest MOT around the area
Always helpful good prices
Excellent service with friendly assistants
Helpful good value was done at time promised
Helpful and friendly staff competitive prices
Although there were advisory items, I was not pressured at all to have repairs done, as they were not yet necessary.
Quick appointment, for when I requested. Left the car with you, so didn't have the opportunity of checking out the customer facilities. MoT done quickly and without fuss, car ready when promised, £30 very reasonable. No hassle! Appointment for second car on Monday, which says everything.
As a lone female customer I was comfortable in the environment created by staff and confident that their advice was honest and professional
Price and service
Good advice helpful staff
Clear advice and competitive quote was backed up by meeting time scales
Ease in making the appointment
Very approachable staff
Excellent prompt attention and advice on time speedy job while waited good to get good personal service it is sometimes hard to find
Prompt and precise explanation of further work to be carried out on my car
Service from staff friendly and efficient
Very good service from staff friendly atmosphere
Value for money and ease of approach excellent attention particularly from James
MOT dealt with by professional staff front seats covered with plastic sheeting car very clean on completion
Can't fault anything very good service in providing telephone quotes very speedy service well mannered staff
Courteous and efficient
Overall good service
Prompt service professional approach good job
Great attitude from staff
Excellent service and polite staff I was a little disappointed as the quote for discs and pads was £165 but when I collected my car the bill was £182
Quick efficient service
Staff are pleasant to deal with and do not talk down to me because I am female other tyre fitters in Northwich have done in the past
Helpful pleasant staff able to secure parts easily competent job well done
Good service and prepared to discuss possible alternatives showed me a range of tyres with differing tread patterns
Pleasant and helpful staff
Helpful advice prompt attendance courteous and friendly
Kept to estimate kept to time
Good service good prices
Best price on tyres
Better value service compared to manufacturers
Good service and price
Friendly service price
The service was second to none quality work by a quality workforce
Very efficient service customer service is very friendly
Good customer service and reasonable price
Good service at branch and good communications
Excellent service package well managed staff
Great price and very helpful staff
Took over 2 hrs to fit 3 tyres track and i did not request this had to returb steering not centered
0 out of 5
I was told i would have to wait 1 hour but it was closer to 1.5 hours
Friendly service helpful and went out of their way to source the tyres i wanter
Honesty showed me exactly what needed doing
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