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National Tyres rank top with 100% on Trustpilot

Author Name – Cameron Carroll

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Most major companies including National Tyres use Trustpilot as a platform to recieve reviews from their customers. In this article we are going to underline where National Tyres rank on Trustpilot and why receiving reviews is important for us as a company. 

What is Trustpilot?

Trustpilot was founded in Denmark 2007. It is a free consumer review website offering a platform for consumers and businesses to engage.  With Trustpilot, people have somewhere to voice their opinion giving honest reviews and feedback therefore allowing businesses to turn feedback into results.

Is Trustpilot a trustworthy brand?

Trustpilot is one of the most reputable review websites online with Alexa ranking it the top 1% most popular websites in the world. On top of this Trustpilot has –

·         71+ Million reviews posted

·         320,000 websites reviewed

·         3.50 Billion monthly impressions on TrustBox widgets

What is National Tyres’ Trustpilot rating?

National Tyres is rated excellent based on over 35,000 reviews (at the time of writing). We have been rated 100% for our response rate to our customers, and we also have an impressive Trustscore of 4.6 out of 5!

What gives us a good Trustscore?

A Trustscore is a measure of how satisfied our customers are based on our Trustpilot reviews. There are a number of different factors which determine our Trustscore. Timespan is one of these factors as it takes into account the time in which we respond to new reviews over older ones, because they reflect how happy our customers are currently. Frequency is another factor; the more frequent we receive reviews the more stable our Trustscore is. Finally the Bayesian average is applied to ensure that new companies with fewer reviews start off with a more balanced average. 

This is all calculated into a 1-5 star system with standard mathematical rounding used to round up or down half a star.

How do we compare to our competitors?

As seen in the graph above National tyres is rated the highest when it comes to responding to reviews with 100%. We also have one of the highest Trustscores at 4.6. Overall these statistics make us one of the most reliable and dependable business on the market with big levels of customer satisfaction.

How many Trustpilot reviews have we had?

We have had 35,038 reviews as of 16/01/2020, and the number continues to rise every day.

Do all websites use Trustpilot to gather customer reviews?

Not all websites use Trustpilot to gather customer reviews. However, there is only a small minority of websites that don’t. Large and reputable retailers such as John Lewis, Currys PC World and JD Sports all collect feedback via Trustpilot.

Why are reviews important to us?

Reviews are important to us because it gives us an accurate representation of how our customers feel towards us as a company. We use all feedback collected to try and improve the tyre buying process for our customers. As well as gathering reviews via Trustpilot, we also gather tyre reviews to ensure we give our customers the most accurate information possible regarding ourselves as a company and our tyre products.

This then gives us the opportunity to listen to our customers, whether that is acknowledging praise or improve our services based on what our customers have told us. We always aim to listen to our customers and try and give them the best experience we can, which is why we respond to 100% of our reviews.

 

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