CUSTOMER REVIEWS

Online Experience

9 out of 10
Branch Experience

10 out of 10

11 review(s) of
BISHOP AUCKLAND
Online & Branch Experience

12/04/2013

Branch Experience

Rating 10 out of 10

Hellen

Online Experience
Site was quite easy to use, I went through the selections several times to ensure I got the correct tyres, and had already noted the current tyres on my Volvo. If I hadnt done this I would have made an error. But I thought the site was good and offered different ways to select the correct tyre for your vehicle, offering two different helplines for advice if I wasn't sure.
Rating 9 out of 10

Hellen
27/01/2013

Branch Experience

Rating 10 out of 10

martin

Online Experience
Unfortunately the tyres I ordered were later found to be unavailable till end february. I was phoned and offered a better tyre at the same price or a full refund. I opted for the tyres which were an excellent brand.
Rating 10 out of 10

martin
25/11/2012

Branch Experience

Rating 9 out of 10

MICHAEL;

Online Experience
I would like to see in bold RED a notification to ask the customer to physically check their car tyre size as the recommended ones shown online may not be the same ones fitted to the customer's car. As in my case. This caused unnecessary waste of time,visiting my local tyre centre, petrol expenses getting there and coming back to ring up to have the tyre order changed and extra money due to the cost of the different size tyres. To have the tyre shop helpline I had to call my local branch to obtain the telephone number. The operator who I eventually spoke to was very helpful. (Hence the 9 score)
Rating 9 out of 10

MICHAEL;
04/08/2012

Branch Experience

Rating 10 out of 10

Martin

Online Experience
On line ordering works well , but it does not tell me what's available when I. Enter the the tyre size . It needs to show the options and delivery times of close options ( eg variant in load rating).
Rating 8 out of 10

Martin
03/05/2012

Branch Experience

Rating 10 out of 10

harris

Online Experience
On the whole, the process was clear and easy. If the customer has some additional work eg swapping or fitting another wheel, the system doesn't seem to cater for these "additional tasks", so the overall price cannot be determined straight away.
Rating 9 out of 10

harris
22/11/2011

Branch Experience
Good customer service good competitive price

Rating 10 out of 10
04/08/2011

Branch Experience
allowed me to book and arrrange early

Rating 10 out of 10

John